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BMW of Fairfax - Service Center
Fairfax, VA
348 Reviews
348 Reviews of BMW of Fairfax - Service Center
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December 12, 2020
My Service Advisor was professional and provided timely, attentive, and customer interaction. She made sure that I understood the required services and the time it would take to complete them. Customer serv attentive, and customer interaction. She made sure that I understood the required services and the time it would take to complete them. Customer service doesn’t need to be large gestures, I appreciated my Service Advisor keeping me informed. More
by waltert
Employees Worked With
Jessica Villanueva
November 18, 2020
I do really appreciate everything Derrick did to accommodate me! I had missed the safety inspection, good thing Derrick caught it or I would get a ticket accommodate me! I had missed the safety inspection, good thing Derrick caught it or I would get a ticket More
by C
Employees Worked With
Derrick Chambliss
November 13, 2020
I can't say enough great things about our service experience. They picked up my car and brought it back to me with great efficiency. During a pandemic, the pick-up/drop-off service meant the world to experience. They picked up my car and brought it back to me with great efficiency. During a pandemic, the pick-up/drop-off service meant the world to me. Keep it up! More
by X2Driver
Employees Worked With
Danika Edwards
November 11, 2020
Excellent service from Service especially Service Advisor David and Service technician, Banh. Everything was done efficiently and fast from welcoming to ending. Both David and Banh spent time explaining what David and Service technician, Banh. Everything was done efficiently and fast from welcoming to ending. Both David and Banh spent time explaining what service needs to be done before and after. Also the facilities are first class. I am glad that I move my maintenance service to BMW Fairfax after disappointing experience at BMW of Alexandria even though I bought my X5 there. More
by wb11195
Employees Worked With
David McNeill and Banh Le
November 06, 2020
Very competent and professional staff. The repair facility is spotless and has a pleasant waiting area. The needed work and my options were clearly explained. I have been coming here for over a deca facility is spotless and has a pleasant waiting area. The needed work and my options were clearly explained. I have been coming here for over a decade and would recommend it to all BMW owners. More
by Doctim7875
Employees Worked With
Dena
October 26, 2020
My Service Advisor Mr. Derrick Chambliss was great !! Very helpful, very honest and you guys should remember him at Christmas time . Give him his bonus!!! Very helpful, very honest and you guys should remember him at Christmas time . Give him his bonus!!! More
by Rmroark 15
Employees Worked With
Derrick Chambliss
October 19, 2020
Excellent Customer Service! I worked with Mark during the week through text and phone- everything was prepared and ready for me on the day he promised. week through text and phone- everything was prepared and ready for me on the day he promised. More
by res0tmem
Employees Worked With
Mark Stout
October 15, 2020
Service advisor was very professional and courteous? He explained me the problem in a very simple language. He kept me informed about the status of the repair. It was my pleasure dealing with him. explained me the problem in a very simple language. He kept me informed about the status of the repair. It was my pleasure dealing with him. More
by Msheikh
Employees Worked With
Laszlo Babos
