BMW of Fairfax - Service Center

Great Service My wife purchased her 325CiC 16 years ago. For the past 10 years all service has been done by BMW of Fairfax. Consistent professional service with n My wife purchased her 325CiC 16 years ago. For the past 10 years all service has been done by BMW of Fairfax. Consistent professional service with no issues. On the last visit they recommended new tires. Never bought tires at a dealership before. But I had been looking for tires and was surprised to see competitive prices. More

Excellent experience...As always! As always, my experience was excellent. Prompt attention, multiple updates, great service. My service advisor Shea even assisted in getting my luggage As always, my experience was excellent. Prompt attention, multiple updates, great service. My service advisor Shea even assisted in getting my luggage out of the vehicle and transfer to my other transportation. Konrad arranged for me to be shuttles to my next stop. Great service. Could not be happier. More

Service/ repair Outstanding visit today, had an issue with our 320i for the lumbar switch. Gave us a loaner overnight and car was back to me by 3:00. Washed my car, i Outstanding visit today, had an issue with our 320i for the lumbar switch. Gave us a loaner overnight and car was back to me by 3:00. Washed my car, install new wipers! Great experience. More

Best Service Dept (customer and car!) I can't say enough about the great "service" I get at this service department. They are quick to let me know how long I'm going to be. They let me I can't say enough about the great "service" I get at this service department. They are quick to let me know how long I'm going to be. They let me decide---wait or not. It's nice to have some control of your fate in a car service situation! Frankie has been my service tech, and I couldn't ask for better customer service!! It's equally as important as my car service!! Although I bought my car here, it's by far the best for service. I'll always come here to Fairfax for sales and service! More

Good service and friendly people I took my vehicle in for a recall and was greeted nicely and really like working with my advisor Jessica. She was really friendly and kept informed on I took my vehicle in for a recall and was greeted nicely and really like working with my advisor Jessica. She was really friendly and kept informed on the progress with my car. Would definitely recommend this dealer to friends and family. More

BMW Service The low coolant message appeared on my 2006 BMW 525xi purchased new at BMW of Fairfax and regularly serviced at that facility. I always request Ms Fr The low coolant message appeared on my 2006 BMW 525xi purchased new at BMW of Fairfax and regularly serviced at that facility. I always request Ms Frankie Johnson be assigned as my Service Advisor. Ms Johnson is the consummate professional and provides particularly useful advice. She consistently demonstrates outstanding customer service qualities and is a true asset to the BMW of Fairfax Service Team. In my opinion, Ms. Johnson is deserving of recognition far beyond that accorded superior service representatives. More

BMW service I've had service at the Fairfax location serval times. The customer service is always outstanding! The car maintenance is always great and the waiting I've had service at the Fairfax location serval times. The customer service is always outstanding! The car maintenance is always great and the waiting area is very relaxing. More

Light assembly replacement Made appointment for replacement of stone-damaged headlight. Part was ordered when appointment made, and the repair was made promptly and efficientl Made appointment for replacement of stone-damaged headlight. Part was ordered when appointment made, and the repair was made promptly and efficiently, and the price was right. Details were explained all through the process. Customer service here is the reason I will never go anywhere else More

BMW of Fairfax = worst dealership ever Worst dealership. They love you when you're dropping $$$, but when it comes to Takata's airbag recall, they dropped the ball not once, not twice, but Worst dealership. They love you when you're dropping $$$, but when it comes to Takata's airbag recall, they dropped the ball not once, not twice, but three times. After calling on multiple occasions to get my driver airbag replaced because of a safety recall, they told me on 3 separate occasions that the part had been ordered and they would call me when it arrived for replacement. After 3 months, and calling each month to check, without it arriving but them assuring me that it was just taking a long time, I call today and they now tell me there is no record of them having ordered the part for my car. But they offer to order the part today. Yeah, that's a lot of help while I've been driving a car with a potentially faulty airbag. I'm taking my business elsewhere and will tell anyone I can that BMW of Fairfax is the worst BMW dealership. Customer satisfaction = 0. Thanks BMW of Fairfax for nothing. More