BMW of Fairfax - Service Center

Personal Touch I had a scheduled appointment with my service adviser and he did not come out to me. Jerrall, out of nowhere greeted me, gathered all info on the ve I had a scheduled appointment with my service adviser and he did not come out to me. Jerrall, out of nowhere greeted me, gathered all info on the vehicle, got me in the loaner and off I went. The car was done on time as promised. Never experienced this at Fairfax BMW before. I am very pleased with my visit. More

So far so good I purchased my 2017 320i in March and it needed an oil change so I decided to go to BMW of Fairfax as it is convenient for me. I was most impressed w I purchased my 2017 320i in March and it needed an oil change so I decided to go to BMW of Fairfax as it is convenient for me. I was most impressed w the dealership, both making the appointment and w the Service Advisor. Will continue to come here while my car is under warranty. More

Wildly over and double-charged for service. My 2011 128i experienced a sudden and complete lack of electrical power. I had no other option expect to have the tow-truck drop my car off at BMW of My 2011 128i experienced a sudden and complete lack of electrical power. I had no other option expect to have the tow-truck drop my car off at BMW of Fairfax, the same dealership where my wife bought her car. When they later called they quoted a jaw-dropping $650 just to replace a battery! Since my car was not moving until it had a new battery, I had little choice but to agree to this extortion. It's worth noting my wife had the battery on her 328 xDrive, at the same place, at a fraction of the cost. Talking to the service manager I learned that $250 was for the battery, $400 was for the 'service' of resetting the car's on-board computer. I asked if they had a team of programmers writing code at $200 an hour, he said no, and admitted that they were charging $400 to plug in a computer. Again, $400 to plug in a computer. "But it sits in a service bay" was his excuse, which I might have bought except that (a) its a computer doing the work while the technician can be working on another car and (b) they charged me $400 for the labor of the computer AND labor costs for flushing the brake system which the service manager said was done AT THE SAME TIME. What ever happened to voltage regulators? If it's replaced with a computer, I bet BMW is clever enough to have a system that re-calibrates itself when a new battery is installed. No, I cannot imagine any scenario where $650 is not the price one pays to a dealership that takes advantage of a stranded BMW owner. More

Stressless Service It was my first time at getting service at this dealership and the experience was great! There wasn't a long wait and everyone from my service adviso It was my first time at getting service at this dealership and the experience was great! There wasn't a long wait and everyone from my service advisor to the cashier were super helpful and made my experience stress free. More

Top-notch service department. Service Frankie Johnson is a superb Service Advisor. Clear and concise on the vehicle service needs. We have dealt with Frankie and BMW of Fairfax for over 15 Frankie Johnson is a superb Service Advisor. Clear and concise on the vehicle service needs. We have dealt with Frankie and BMW of Fairfax for over 15 years with complete satisfaction. Very customer focused. Frankie makes you feel like you are her only customer. When we schedule service, it's always through Frankie. She is the Best. Robert, the Technician, that most often services our vehicles, takes the time to talk with customers and go into depth on the vehicle status. Very knowledgeable and customer focused. We purchase our vehicles based on the Service Department. Our most recent purchase was from BMW Fairfax because of the Service Department, specifically Frankie and Robert. More

A/C Repair Once again, I was very pleased with my service experience at this dealership. The A/C evaporator had to be replaced which is an long and labor intens Once again, I was very pleased with my service experience at this dealership. The A/C evaporator had to be replaced which is an long and labor intensive job. The job was completed promptly and I got my car back the day before it was expected to be finished. Everyone I dealt with was professional and friendly, making it an overall great experience. More

Collision Center Always friendly, superior service, exceed my expectations and knowledgeable. Excellent communication and they strive to go above and beyond to be help Always friendly, superior service, exceed my expectations and knowledgeable. Excellent communication and they strive to go above and beyond to be helpful and make the process as painless as possible. More

Recall service experience My 2007 BMW needed retiring done in a recall. Your agent Laszlo met me as I drove in. I was early, but he took my car and paperwork right away and g My 2007 BMW needed retiring done in a recall. Your agent Laszlo met me as I drove in. I was early, but he took my car and paperwork right away and got the process underway. He showed me to your lounge for waiting and pointed out your shuttle desk in case I wanted to go out. He also explained the process to me and said I would be called to the cashier when the car was ready. I was told it could take up to three hours, but it took only two. Laszlo came back with the paperwork when the job was done. After I had signed, he found someone to locate my car and bring it to the front. My whole experience with your service department was excellent. More

Great Customer Service Danika is definitely the best! She was very thorough, efficient and made it a point to take care of me. Highly recommended as an advisor. Danika is definitely the best! She was very thorough, efficient and made it a point to take care of me. Highly recommended as an advisor. More

Excellent customer service!!! Thank you!! The entire staff was very courteous and friendly. Special thanks to Feeras Khalife.; great job! My overall experience customer service!!! Thank you!! The entire staff was very courteous and friendly. Special thanks to Feeras Khalife.; great job! My overall experience was outstanding !!! More