BMW of Fairfax - Service Center

Consistently good service Service advisor was good. Quickly and professionally resolved minor service issue with oil change. Service manager is on top of the service level. Wil Service advisor was good. Quickly and professionally resolved minor service issue with oil change. Service manager is on top of the service level. Will use them again. Prices are high but it’s BMW dealer. You get what you pay for. More

First experience was a good one I brought my X5 in for some scheduled recall work and asked for them to check another problem. That turned out to be something pretty significant and I brought my X5 in for some scheduled recall work and asked for them to check another problem. That turned out to be something pretty significant and costly but my service advisor, Frank, walked me through all the details as if he were making decisions for his own car. He communicated with me throughout the process, made sure I had a loaner car, and even noticed my car was due for the safety inspection without me mentioning it. I appreciated the honest communication and attention to detail and will certainly use and recommend this dealership for service in the future. More

Honest and very accommodating servic My service advisor - Mark Stout is the best. Goes the extra mile, honest and very accommodating. If you have to service your vehicle, look for him at My service advisor - Mark Stout is the best. Goes the extra mile, honest and very accommodating. If you have to service your vehicle, look for him at bmw of Fairfax. More

Mark Stout did a excellent job helping me with my two cars I had two BMW cars serviced the same day, Mark Stout was the service advisor, he provided excellent customer service and stayed on top of things. I had two BMW cars serviced the same day, Mark Stout was the service advisor, he provided excellent customer service and stayed on top of things. More

Best BMW Service In the Wash D.C. Area My service rep Elena was great. She provided excellent knowledge on how long my BMW would be out of service. And she was correct!! Plus the waiting My service rep Elena was great. She provided excellent knowledge on how long my BMW would be out of service. And she was correct!! Plus the waiting area is very comfortable and offers free WIFI service where I can work. More

Best Service Department BMW Fairfax is the best. They are always helpful and ready to serve their customers. Went in for annual inspection and air bag recall. Tyler told us BMW Fairfax is the best. They are always helpful and ready to serve their customers. Went in for annual inspection and air bag recall. Tyler told us our car would be ready in a minimal amount of time. I received a text and an email when my car was ready for pick up. More

Routine maintenance and two factory recalls Loaner car provided as requested. Check in and check out very efficient. Wash and vacuum provided at no charge. Excellent customer waiting room with m Loaner car provided as requested. Check in and check out very efficient. Wash and vacuum provided at no charge. Excellent customer waiting room with many free snacks and drinks. More

Awesome Customer Service As usual, I received outstanding customer service and professionalism from Mark Stout, my Service Advisor, Kimberly, the "Director of First Impression As usual, I received outstanding customer service and professionalism from Mark Stout, my Service Advisor, Kimberly, the "Director of First Impressions", and the ladies who processed my paperwork. Thanks very much! Joe Mangino More

X3 airbag recall BMW of Fairfax (Virginia) Service Center is awesome! The snack and drinks were complimentary which was a nice surprise. The waiting area was also ple BMW of Fairfax (Virginia) Service Center is awesome! The snack and drinks were complimentary which was a nice surprise. The waiting area was also pleasant and comfortable with free WiFi. More

The lowest rating I would dow. I had bad experience about this dealer with my old X5 a few years back. It charged me thousands dollars twice on an oil leak without fixing the leak. I had bad experience about this dealer with my old X5 a few years back. It charged me thousands dollars twice on an oil leak without fixing the leak. I mean cheating. I learned about the dishonesty of the dealer when taking my car to an independent mechanics. Of course Fairfax Bmw fixed immediately without asking (so they know it). I resent it to come back since. This time I need to get my first service on a brand new car and work about a few miles from this dealer. I called for an appointment and got the 7 am the next day. I arrived at the dealership at 6:30 and saw staff coming in and out but no one bothers to receive us (they are a few of us waiting) until 7. Once in, the service advisor was nice and got my oil change in a few hours. However, the dealer does not have any loaner so I took the shuttle to work. This is a below service standard for any BMW that I know. Note that this is my 3rd BMW. I wish that the manufacturer can do something about this place. But one thing for sure I won’t come back and not recommend to anyone. Remark this review concerns only about this dealership NOT the service advisor. More