BMW of Fairfax - Service Center

Fast and helpful The whole experience was good. It didnt take as long as i thought it would take considering everything i was getting done. The guy was very helpful an The whole experience was good. It didnt take as long as i thought it would take considering everything i was getting done. The guy was very helpful and honest when i asked him questions. Also appreciate the snacks and coffee in the waiting area. More

Efficient, dependable and straightforward service experience As long-time BMW owners - newer models as well as high-mileage - we've tried out most of the greater Washington area BMW dealerships. BMW of Fairfax As long-time BMW owners - newer models as well as high-mileage - we've tried out most of the greater Washington area BMW dealerships. BMW of Fairfax is definitely our top choice. They take appointments efficiently - incl directly from our new BMW's ConnectedDrive - and are ready for me when I arrive for my appointment. The SAs we've had are very professional and courteous. They make recommendations and help assess how important and urgently to address any issues. They don't seem to 'over sell' the typical high-profit items, but make helpful suggestions. This time, my SA walked me over to the Parts desk so we could discuss getting a set of winter wheels and tires for my X-Drive convertible. All maintenance service was performed as I requested, on time, and all my questions were answered. My car was returned in clean condition, and the cashier applied all available discounts with a smile. This was a very typical experience at this service department, I'm happy to report. More

Dependable Service and honest recommendations My service representative, Frankie Johnson, has worked with me for many years. She is always professional, straight forward and provides honest recom My service representative, Frankie Johnson, has worked with me for many years. She is always professional, straight forward and provides honest recommendations on the care and repair of my 2003 530i. I highly recommend and commend Frankie for the service she provides. More

Good what I expected What I expected from BMW service I be back to visit and get my next car. I tried other services in other dealerships but don’t come close What I expected from BMW service I be back to visit and get my next car. I tried other services in other dealerships but don’t come close More

Flawless Service Call My recent experience at BMW FAIRFAX couldn't have gone better. From making the appointment, getting the done, to picking the car, all went very good. My recent experience at BMW FAIRFAX couldn't have gone better. From making the appointment, getting the done, to picking the car, all went very good. It was an experience I don't ever remember from other dealer's service. Well done. More

Repair of 335CI BMW BMW of fairfax continued to provide outstanding service to my vehicles when they repaired my 335CI on Sept 13, 2018. They also noticed that my State BMW of fairfax continued to provide outstanding service to my vehicles when they repaired my 335CI on Sept 13, 2018. They also noticed that my State inspection would be due in a few weeks and recommended to complete that as well. I commend Andrea Rebaltescu for her professionism and courtesy from the moment I arrived until the time my vehicle was ready for pick-up. She is a true professional. More

Great Service I requested pricing on new tires which was immediately provided in writing with several options. In addition to the tires, I was able to get the insp I requested pricing on new tires which was immediately provided in writing with several options. In addition to the tires, I was able to get the inspection, oil change and recommended air filters all completed at the same time and day! More

Great service Scheduling was easy. My service rep., Frankie Johnson greeted me immediately upon arrival. I was provided a clear and accurate estimate of service nee Scheduling was easy. My service rep., Frankie Johnson greeted me immediately upon arrival. I was provided a clear and accurate estimate of service needed and cost. When dealership lost power for an hour or more I was advised that my pick up time might change, but everything was done to assure I could still get my BMW that day. Atcheck out, I used a $150. BMW Corp. Discount, which made things even better. It was a highly satisfactory customer experience. More

5,000 mile maintenance service Did Sunday PM night drop for initial 5K mi service. Coordinatied with Service rep Miss Frankie Johnson via email, easy. Car was ready noonish on Monda Did Sunday PM night drop for initial 5K mi service. Coordinatied with Service rep Miss Frankie Johnson via email, easy. Car was ready noonish on Monday. Picked up nice clean and ready to drive. In sum: Impressive attention to detail. Very pleased. Delighted. My compliments to Miss Frankie and Service Team. Thanks, tom More

Great Customer Service The customer Service was great! The only issue I have is I recommend having 2 people assist with the service car loaner to cut down on wait times. The customer Service was great! The only issue I have is I recommend having 2 people assist with the service car loaner to cut down on wait times. More