BMW of Fairfax - Service Center

Excellent Service I have been completely satisfied every time I take my car to the dealership for maintenance. The service is first rate; the staff is professional and I have been completely satisfied every time I take my car to the dealership for maintenance. The service is first rate; the staff is professional and friendly; and the maintenance area is organized and efficient. More

First time service visit Awesome! The service advisor, Frank was super! He accomplished my service task and saved me money by directly dealing with the third party warranty pr Awesome! The service advisor, Frank was super! He accomplished my service task and saved me money by directly dealing with the third party warranty provider! More

Awesome service Recall service. It was so easy. Done perfectly. Love their complementary car wash as well. David took my car and get it done nicely. Thank you Recall service. It was so easy. Done perfectly. Love their complementary car wash as well. David took my car and get it done nicely. Thank you More

Thanks for the great service For as long as we have used BMW Fairfax, we have been blessed to have Frankie Johnson manage our service. Frankie is one of those rare individuals wh For as long as we have used BMW Fairfax, we have been blessed to have Frankie Johnson manage our service. Frankie is one of those rare individuals who can keep all parts in control no matter the problem. She is a godsend for those of us who have bought and keep using the BMW; and, still rely on Frankie. She knows what needs to be done, the related costs and time to service;and her communication skills are excellent. I would probably have a real problem if Frankie would leave . It would be a mess. You just have to experience Frankie's efficiency and dominance to understand what my wife and I value in Frankie's approach. At one point in my life, I owned two companies. If I had known Frankie at that time, she would have been approached by our company. Gary Fossett More

good service Danika Edwards was very helpful and courteous and a pleasure to deal with. She did everything I asked for and was reassuring. Nice job from Danika. Danika Edwards was very helpful and courteous and a pleasure to deal with. She did everything I asked for and was reassuring. Nice job from Danika. More

Customer service is awesome BMW of Fairfax has been an awesome dealership to get my servicing done. Lazlo has been a really good service advisor. I got my thermostat replaced and BMW of Fairfax has been an awesome dealership to get my servicing done. Lazlo has been a really good service advisor. I got my thermostat replaced and was out in 2 hours. More

Nabil's Service review Overall an excellent customer service and it was a please to work with Allen Capaldi and the whole BMW service department; I had oil and break issues Overall an excellent customer service and it was a please to work with Allen Capaldi and the whole BMW service department; I had oil and break issues More

Great and fast service The service center performed three different services on my X3. The service was great and very fast. I recommend this dealer ship. The service represe The service center performed three different services on my X3. The service was great and very fast. I recommend this dealer ship. The service representative was vey informative and friendly. The service center is exceptional. More

Great Service My service advisor at BMW of FFX, Frankie Jonnson, worked with me to solve an unique problem with my aging 530i. She was very helpful and the dealers My service advisor at BMW of FFX, Frankie Jonnson, worked with me to solve an unique problem with my aging 530i. She was very helpful and the dealership is a first class operation. More

Extremely satisfied! Danika, the service advisor who helped me was very knowledgeable and made me feel at ease when describing what was needed to fix my vehicle. Though I Danika, the service advisor who helped me was very knowledgeable and made me feel at ease when describing what was needed to fix my vehicle. Though I declined the work suggested, I appreciated her attitude and patience because there was no sales pressure on her end. This young lady cared enough to give me time to mull over my decision. Kudos to you Danika! As it reflects BMW of Fairfax's strive for excellence in serving their customers. More