BMW of Fairfax - Service Center

Great service This place isn't cheap but you what you pay for. Top notch work and they stand behind their work. Never had an issue after 10 years. This place isn't cheap but you what you pay for. Top notch work and they stand behind their work. Never had an issue after 10 years. More

My BMW I love my BMW X3. The car maintenance was great last Friday. The car was well serviced, washed, and running so smoothly. My wait time was not lon I love my BMW X3. The car maintenance was great last Friday. The car was well serviced, washed, and running so smoothly. My wait time was not long...and the service area where we wait is great. Thank you BMW. More

Service He understood my needs and ensured I was kept up to date on the progress. The car was ready when promised. Have had no further issues. He understood my needs and ensured I was kept up to date on the progress. The car was ready when promised. Have had no further issues. More

Friendly and Attentive My recent experience at BMW of Fairfax was exceptional. I took my 535 in for service and it was my first encounter with the dealership. From start t My recent experience at BMW of Fairfax was exceptional. I took my 535 in for service and it was my first encounter with the dealership. From start to finish, the staff was professional, friendly and attentive starting with my service technician, Lazlos Babos. Lazlos was sharp in every regard, from his appearance to his interactions with me. He was friendly and attentive, two simple characteristics rarely seen in the service industry these days. He kept me informed of my car's progress throughout the service experience. Without hesitation I would recommend the service department at BMW of Fairfax and I will certainly return there for future service visits. Anthony Cummings More

Terrible service I have had some great service and some poor service from this dealership. This time was the worst. My advisor was Marc. I figured he was not trustwort I have had some great service and some poor service from this dealership. This time was the worst. My advisor was Marc. I figured he was not trustworthy and I walked out. He tried to tell me it well cost over 5 K and I got it fixed for 900. What. rip off. I won't go back again EVER. The cashiers are young and act like they are in playground rather than work. I dealt with some young girl named Ashanti Lester and was shocked BMW chose someone as her as their employee. More

excellent customer service (Frank) I have been a client of BMW of Fairfax for many years. Have purchased several previously owned BMW's. Have always been a fan of the outstanding custom I have been a client of BMW of Fairfax for many years. Have purchased several previously owned BMW's. Have always been a fan of the outstanding customer service and repairs. Have a new service advisor because my other long time advisor moved out of state. Frank is excellent and look forward to working with him again. He is my new go to guy......yeah Frank More

Professional and Efficient My vehicle required emmissions testing. upon further detailed analysis, it was discovered that tires needed alignment and balancing. Excellent service My vehicle required emmissions testing. upon further detailed analysis, it was discovered that tires needed alignment and balancing. Excellent service was received from Danika Edwards. More

Super Service David's service prior to a long road trip kept me as a BMW owner (needed tire replacement)- I would not take my car anywhere else for service. Tyle David's service prior to a long road trip kept me as a BMW owner (needed tire replacement)- I would not take my car anywhere else for service. Tyler took care of a minor tire pressure discrepancy (unscheduled walk-in) with dispatch, and professional attention. The Service waiting area (comfort, coffee and snacks) is the best BMW facility in the area. More

satisfactory experience Personnel always polite and professional. Prompt service when needed. All questions answered in a way that is understood. My overall experience has be Personnel always polite and professional. Prompt service when needed. All questions answered in a way that is understood. My overall experience has been very satisfactory. More

Friendly, excellent service. Got great advice on service needs I had been putting off for years. Lucas Sibold was very knowledgeable and had excellent advice for servicing my 11 y Got great advice on service needs I had been putting off for years. Lucas Sibold was very knowledgeable and had excellent advice for servicing my 11 year old BMW. Hope it lasts for another 11 years! More