BMW of Fairfax - Service Center

My service advisor was Mark Stout! He was extremely helpful, explaining all that my car needed and guided me in making the necessary decisions! I will definitely request him to help me from now on whe helpful, explaining all that my car needed and guided me in making the necessary decisions! I will definitely request him to help me from now on when my car needs service! More

Frankie Johnson and her team have given me the best service I have ever had. I rate them 10 perfect 10's. Thank you, Frankie! service I have ever had. I rate them 10 perfect 10's. Thank you, Frankie! More

I had a really good experience. I accidentally went to the dealership and had to call for directions. The service rep I worked with discussed my warranty that I brought in from my purchase 11 months ago. the dealership and had to call for directions. The service rep I worked with discussed my warranty that I brought in from my purchase 11 months ago. Brake replacement was great. And I was happy about them vacuuming the floors. I will come back. The courtesy shuttle drivers were great as well as the front desk clerk. Service was less than estimate. More

Have been going to BMW of Fairfax for many years to service my vehicles. Frankie has continued to provide quality services and care for our BMWs. service my vehicles. Frankie has continued to provide quality services and care for our BMWs. More

Grateful to have found this bmw service center. I will not be going anywhere else for my Z3. Always happy with my experience there. Yeah. not be going anywhere else for my Z3. Always happy with my experience there. Yeah. More

Dena my service manager was wonderful and wary professional, they change and installed my new tire in les then an hour i couldn't be happier professional, they change and installed my new tire in les then an hour i couldn't be happier More

Had an emergency flat on a road trip, rim was cracked. Shea had it overnighted and installed within an hour of its arrival. He and the team moved heaven and earth to make sure I was back on the road when Shea had it overnighted and installed within an hour of its arrival. He and the team moved heaven and earth to make sure I was back on the road when I needed to be. Perfect service in my opinion. More

My service manager and the service provided were outstanding! Dena was thorough and very professional in her work. I will purchase my next BMW from BMW of Fairfax because of the superior service. outstanding! Dena was thorough and very professional in her work. I will purchase my next BMW from BMW of Fairfax because of the superior service. More

Service Advisor is knowledgeable, courteous,professional Service Advisor is knowledgeable, courteous, professional with great social communication skills. The service advisor provided timely and consistent Service Advisor is knowledgeable, courteous, professional with great social communication skills. The service advisor provided timely and consistent status feedback regarding the progress of my vehicle repair. The reason I left a previous dealership service department to visit this dealers service department is because of my service advisor. The cashier helped me with my invoice payment was efficient, knowledgeable and courteous. More

Very poor customer service, I brought my vehicle in for service on Jan 23 0900. The Person at the counter to me to wait by my car. I waited over 15 minutes, I was the only customer in the area, there was s service on Jan 23 0900. The Person at the counter to me to wait by my car. I waited over 15 minutes, I was the only customer in the area, there was some empty cars sitting there. I went back to the guy and asked him where are the Service technicians he said they were all busy. I told him I see to Employees at the desk talking to each other and laughing, so after that one of the employees at the desk came out and said to me, I thought you were helped already, this was totally unacceptable More