BMW of Fairfax - Service Center

Super Serviceman I had the pleasure of working with Khalil Walid of BMW fairfax, not only was he very helpful but he went above and beyond to expedite my service time I had the pleasure of working with Khalil Walid of BMW fairfax, not only was he very helpful but he went above and beyond to expedite my service time while providing courtesy and impeccable customer service. He was very attentive and responsive to my wishes. A.Harris More

Nice great welcome poor service I took me vehicle explained ..the problem that my car was stalling and a icon of temperature showed... (..it was low antifreeze) in my way out of th I took me vehicle explained ..the problem that my car was stalling and a icon of temperature showed... (..it was low antifreeze) in my way out of the service lot ..it stalled!!.. ..the dealer has just closed... so I took te a near gas station... they filled the liquid .. voila ..it was just that. Your technicians just stink... as professionals.. They just washed the car, gave lip service... what a waste of my time... that took 4 hours.. free check up... special... what a joke More

Warranty and Maintenance Poor customer services - I had made a request both in person and via phone to let me know when my warranty would expire. They did not follow up on tha Poor customer services - I had made a request both in person and via phone to let me know when my warranty would expire. They did not follow up on that request, even though they 'noted it down'. What do you know, my brakes fell apart within months (and very little driving) after my warranty expired. They refuse to do anything about it. There is also a defect in the design of the car, where water would pool into one of the rear panels and slosh around when driving - the fix is to simply drill an additional drain hole. While they acknowledge the issue, they ask for $350 to perform it. More

First experience was excellent! First time here, once I figured out their check-in process everything went smooth. David was helpful, professional, and forthcoming on what was going First time here, once I figured out their check-in process everything went smooth. David was helpful, professional, and forthcoming on what was going on. Answered all of my questions and explained when necessary, not pushy in the process. Seating area inside was spacious and snack bar, especially the coffee machine, was top notch. I'll come back when the next service us due. More

Recall Andrea and Nichole were great getting my wife and I out of a 3 Series and into a 5 series loaner when there was a recall on our 7 series. This was ext Andrea and Nichole were great getting my wife and I out of a 3 Series and into a 5 series loaner when there was a recall on our 7 series. This was extremely helpful being she is 5’11 and I’m 6’2. The both worked extremely hard in getting us a bigger loaner. Andrea kept us in the loop of the status over the 3 week period. Much better than my first visit More

1st Service 750i I have been working with BMW of Fairfax for the past 10 yrs and they always deliver a superior experience. Service Advisor David Goldberg handles eve I have been working with BMW of Fairfax for the past 10 yrs and they always deliver a superior experience. Service Advisor David Goldberg handles everything smoothly and delivered the car back to me ahead of schedule. More

4 BMWs I have been working with BMW of Fairfax since 2006 and James Duerbeck in sales and Andree Rebaltescu in service are outstanding in their attention to I have been working with BMW of Fairfax since 2006 and James Duerbeck in sales and Andree Rebaltescu in service are outstanding in their attention to details and going the extra mile to assist a customer. More

Maintenance Had a regular maintenance appointment - oil change and tire rotation. Everyone I encountered was friendly and professional. I was greeted by David on Had a regular maintenance appointment - oil change and tire rotation. Everyone I encountered was friendly and professional. I was greeted by David on my arrival, and my car was serviced promptly. More

All repairs were covered at no cost to me. Thank you. Following a review of the repairs needed and my CPO warranty; the service manager decided to cover all of the repair costs at no charge to me. Following a review of the repairs needed and my CPO warranty; the service manager decided to cover all of the repair costs at no charge to me. More

Great Customer Service and repaair service Service advisor, Danika Edwards has the right approach about what customer service is supposed to look like. She takes care of business so that the cu Service advisor, Danika Edwards has the right approach about what customer service is supposed to look like. She takes care of business so that the customer feels appreciated and want to return for future business. Clone her!!! My 2014 750 Li xdrive loves BMW of Fairfax; however, my pocket doesn't always agree! More