BMW of Fairfax - Service Center

Great dealership and service! Very easy scheduling appt on-line - service advisor was courteous and efficient. Cafe area to wait includes very comfortable chairs, complimentary dri Very easy scheduling appt on-line - service advisor was courteous and efficient. Cafe area to wait includes very comfortable chairs, complimentary drinks and snacks and a TV area. I was kept informed of the status of the service and the car was washed and vacuumed before being returned to me. Very nice! More

Great Service! The process of making an appointment and dropping off the vehicle was so easy. The team lead (Allen C.) was phenomenal in providing me updates on the The process of making an appointment and dropping off the vehicle was so easy. The team lead (Allen C.) was phenomenal in providing me updates on the status of my vehicle and where it was in the process. Everything from beginning to end was a very smooth process. A big THANK YOU to Allen C. for taking such great care of my vehicle. More

Excelent customer service as allway. Lucas Sibold and Andreea Rebaltescu are taking care of all the details regarding the usual service appointment for out BMW 5 series. as allway. Lucas Sibold and Andreea Rebaltescu are taking care of all the details regarding the usual service appointment for out BMW 5 series. More

Flat tire and other repaies Excellent follow-up by service rep Tyler Parrow who continues to provide terrific assistance and is the primary reason that I use this location of BWM Excellent follow-up by service rep Tyler Parrow who continues to provide terrific assistance and is the primary reason that I use this location of BWM service. More

Perfect service by the mechanic in charge, Andres. Service was fast an efficient. Took the car in for a scheduled recall, which was performed to my satisfaction. Some fluids were added complementary. T Service was fast an efficient. Took the car in for a scheduled recall, which was performed to my satisfaction. Some fluids were added complementary. Thank you very much. More

Servicing My BMW's since 20003 I'm very particular about who works on my cars and am willing to pay more when I find the right shop. It all starts with finding the right Service Ad I'm very particular about who works on my cars and am willing to pay more when I find the right shop. It all starts with finding the right Service Advisor and I found a great one in Mark Stout. He is upfront, honest. doesn't try and up sell unneeded service items, and a great communicator. I always know exactly what's going on with my car and his final price is always at or below his upfront quote. Are they the cheapest shop in town? No. Do I trust the work they're doing is done right and on the first time? Yes. Highly recommend Mark Stout and BMW of Fairfax. More

Frankie saves the day I love that at BMW of Fairfax I am allowed to request my service agent. I always only work with Frankie. She takes care of all of my needs. She exp I love that at BMW of Fairfax I am allowed to request my service agent. I always only work with Frankie. She takes care of all of my needs. She explains the costs and time frame ahead of time so that there are no surprises. She is punctual with our appointment times and gets me in and out quickly. Most recently the dealership detailed my car and lost both my factory installed and weather tech floor mats. She had new ones delivered to my house within 24 hours, amazing! More

BMW X2 Battery issue Brought the X2 in today because of a recurring battery issue. Shea was able to get the car in, diagnosed, repaired and washed in just over an hour and Brought the X2 in today because of a recurring battery issue. Shea was able to get the car in, diagnosed, repaired and washed in just over an hour and a half. Love this service center. Owned an X5 before this little car and have always received 5-star service here. Thanks Shea and BMW of Fairfax service!! More

Great experience Thomas is amazing! He is SO responsive and explained everything that was being done. He returned my phone calls promptly and worked with me every st Thomas is amazing! He is SO responsive and explained everything that was being done. He returned my phone calls promptly and worked with me every step of the way. He listened to all my concerns and addressed each one. He was beyond professional, friendly and personable. He is the reason I will continue going to BMW Fairfax and they will take care of my other 2 BMWs as well. More

Service Done On 2012 BMW 535i My experience is limited to the most recent service done on my car and how Shea, the service rep handled it all. I found Shea thorough, thoughtful an My experience is limited to the most recent service done on my car and how Shea, the service rep handled it all. I found Shea thorough, thoughtful and efficient. The service done was excellent. I was very pleased with the outside car detailing work. My wife thought that she was driving a new car after the service work and the detailing. Well done. More