BMW of Fairfax - Service Center

Fairfax, VA services center Mr. Allen is professional and helpful. He Interested in customer satisfaction and follow up with him and he explained everything that did to the car Mr. Allen is professional and helpful. He Interested in customer satisfaction and follow up with him and he explained everything that did to the car and he answer any questions the customer needs . Thanks. More

Great service BMW of Fairfax is a great service center. Kept me posted on progress and completed on time. Elena is very customer service focused and totally outstan BMW of Fairfax is a great service center. Kept me posted on progress and completed on time. Elena is very customer service focused and totally outstanding. Loaner was excellent. Highly recommend. More

Excellent Customer Service The service advisor Jerell was very helpful and walked me through the whole process. Excellent communication from all the staff would highly recommend The service advisor Jerell was very helpful and walked me through the whole process. Excellent communication from all the staff would highly recommend this dealership to anyone. More

Rattling noises from exhaust system I was very happy with my time schedule I had to change my time at same day three times due to issues on my A/C in my home and BMW of Fairfax did help I was very happy with my time schedule I had to change my time at same day three times due to issues on my A/C in my home and BMW of Fairfax did help we and I had repaired my car at the same day on different time. More

Routine inspection I love my team at BMW. Tyler is efficient, professional, kind and informative. He is definitely an asset to your team. The waiting area is always c I love my team at BMW. Tyler is efficient, professional, kind and informative. He is definitely an asset to your team. The waiting area is always clean, stocked with drinks and food to make your wait pleasant. My mechanic, Robert always comes out to talk, tells me about my car and fills me in on what needs to be done. He is very talented, is a gift of a mechanic and always repairs my car, making me feel safe on any road or destination. I appreciate both Tyler and Robert and feel that they provide the highest quality of service to me and others. Thank you BMW for hiring such wonderful professionals. I wouldn't dream of taking my car anywhere else to be repaired. BMW of Fairfax has my vote for being outstanding. More

Excellent experience Shea Lueder provided an excellent client experience for my initial service on my new BMW. He was very helpful and engaging throughout the whole proce Shea Lueder provided an excellent client experience for my initial service on my new BMW. He was very helpful and engaging throughout the whole process, from onboarding the car to making certain I was comfortable in the lounge while waiting. I would recommend him every time. Thanks, Shea. More

I was very happy and very satisfied with the service. Lucas, the service advisor, greeted me with a very pleasant, polite and friendly manner. I did not know that Andreas has left the company. Lucas che Lucas, the service advisor, greeted me with a very pleasant, polite and friendly manner. I did not know that Andreas has left the company. Lucas checked my car and explained to me the problem. Then he told me how much it's going to cost and how long it's gonna take. He is very efficient and know what he is doing and he delivered on time. More

Tire replacement and strut repair The service assistance by Thomas was certainly very good and the loaner car was excellent. The car was returned washed though not detailed but overal The service assistance by Thomas was certainly very good and the loaner car was excellent. The car was returned washed though not detailed but overall was fine. I got a clear explanation of the work needed and the printed work order was very clear. I only want my BMW services by an official dealer and Fairfax has an excellent service department. More

Perfect experience My service advisor Mark was great very friendly and also knowledgeable.he took cate of everything smoothly and I definitely will visit again .overall My service advisor Mark was great very friendly and also knowledgeable.he took cate of everything smoothly and I definitely will visit again .overall it was a good experience. More

Oil change tire replacement I had an emergency with one of my tires. The car was towed in, the tire was replaced, and the oil was changed almost immediately. The service is alw I had an emergency with one of my tires. The car was towed in, the tire was replaced, and the oil was changed almost immediately. The service is always professional and courteous. This is not your fathers BMW dealership. The head of the service department was originally one of my service reps and he runs a very very tight ship. I would not let another dealership or mechanic touch my car in the DC area. More