BMW of Fairfax - Service Center

Great personalized service; car came back spotlessly clean Thomas did an outstanding job shepherding our car thru a minor repair, a state emissions inspection and discovered a tire problem that we hadn't notic Thomas did an outstanding job shepherding our car thru a minor repair, a state emissions inspection and discovered a tire problem that we hadn't noticed. Most everything was covered under our repair or tire warranty and he even found a coupon to cover some of the extra charges. We highly recommend them for servicing any BMW. More

Replacement of front windshield, inspection and software upd Tia and Elena were great. Both were competent, friendly and had wonderful attitudes. Service was explained well and everything was.completed as expec Tia and Elena were great. Both were competent, friendly and had wonderful attitudes. Service was explained well and everything was.completed as expected. No surprises. More

Service work My first time here at this shop, and it was a great experience. Everyone was friendly and the operation was ran very smoothly. I will be bringing my v My first time here at this shop, and it was a great experience. Everyone was friendly and the operation was ran very smoothly. I will be bringing my vehicle back here for future service. Thanks. More

great work Completed the requested work and made solid recommendations for limited additional work needed. Completed on time and when driving away, you could fe Completed the requested work and made solid recommendations for limited additional work needed. Completed on time and when driving away, you could feel that the car ran better. More

Great Experience for Sale and One Year Maintenance I purchased my bmw at this dealership and had a great experience. Bringing in my vehicle for the first year maintenance was a totally positive experie I purchased my bmw at this dealership and had a great experience. Bringing in my vehicle for the first year maintenance was a totally positive experience from the service advisor Shea to driving out. Shea was thoughtful and attentive. The free shuttle home and back was an unexpected perk. A simply terrific experience from start to finish. Any employee with whom I had contact was wonderfully friendly and helpful. More

Fantastic experience during my normal scheduled maintenance The Service Advisor was awesome. Friendly, empathetic and responsive. Best that I have encountered by far. I will definitely ask for the same advisor The Service Advisor was awesome. Friendly, empathetic and responsive. Best that I have encountered by far. I will definitely ask for the same advisor next time I need service on my vehicle. More

Excellent service I was skeptical when making an service appointment 2 hours notice and online. When I got to the center, Alan came out to help and within 1.5 hours th I was skeptical when making an service appointment 2 hours notice and online. When I got to the center, Alan came out to help and within 1.5 hours the car was done with brake fluid changed, washed and all taken care off. Just like the sign at the entrance door said ‘we treat every customer just like we treat our family’ More

Great Service! My wife and I have been going to BMW of Fairfax Service center for 10+ years. The staff is courteous and service is excellent. Our service advisor Tho My wife and I have been going to BMW of Fairfax Service center for 10+ years. The staff is courteous and service is excellent. Our service advisor Thomas Grant is knowledgeable and provides exceptional service. More

Recall service My service visit was completed quickly and the service tech was very professional and friendly, he explained work that was being done and recommendat My service visit was completed quickly and the service tech was very professional and friendly, he explained work that was being done and recommendations for future work. More