BMW of Fairfax

If you take your car into this shop and State Farm is picking up the ticke for body work watch out. I was crashed into in my E65 and the other guys insurance which is State Farm is paying. They have a de picking up the ticke for body work watch out. I was crashed into in my E65 and the other guys insurance which is State Farm is paying. They have a deal with State Farm thatthey will 1) use non BMW parts if they can 2)Not repair all of the damage to keep the bill low and keep State Farms "recommneded body shop status" 3) They call what gets fixed and what does not ( see #2). If you have a BMW that has been in an accident and State Farm is paying - take it to a BMW dealer that does not have a contract with State Farm More

Took the car in so many times for the same low coolant problem and they keep changing different parts until warranty ran out. Then they charged for the coolant expansion tank which I have told them to rep problem and they keep changing different parts until warranty ran out. Then they charged for the coolant expansion tank which I have told them to replace from the beginning as it is a common issue with E60 five series. Con artist and deceptive business practice to make a buck. Never buy or service your BMW there unless you want to be robbed. To top it off, overchared credit card after faxing in authorization form with the bill and now having a heck of a time getting the credit back. More

We bought a used Certified BMW on 4/23/2011 from BMW Fairfax VA for $28000. $7000 was paid in Cash/Credit Card the balance due on Monday 4/25/2011 by certified Bank check. We had issues with signing a F Fairfax VA for $28000. $7000 was paid in Cash/Credit Card the balance due on Monday 4/25/2011 by certified Bank check. We had issues with signing a FINANCE APPLICATION with the salesperson. We were then referred to the finance manager Andrew Caprio. We inquired from him as to when we would get the title. In a loud voice (everyone could hear) he said that we had issues with everything. First we had issues with the finance application and now we had issues with the title. He said your certified Bank check does not mean anything. They hold up everything for 10 days or more. Come back Monday and ask the titling department. It's not his job. If the payment is complete would this guy not know when we would get the title. Why are we being forced to sign a finance application. This guy says it is for ID check. Are we that dumb? I have the original application that I filled out. I requested another one. We refused to fill out the finance application since that is what it is. It is not a ID Check. How can this guy be the Finance Manager when he does not know the basics of etiquette? A 5 year old would have more sense. My son dealt with the salesperson on the purchase of the car. Andrew Caprio told my son to butt out of the discussions since he was not the Buyer?????? There were 3 members of the family. Andrew Caprio had insurance information, Virginal Driver License information on all 3 family members. We were trading in a car (but changed our mind and did not)so basically he had the title in file. The ID check in the form of a Financial application does not make any sense. AVOID THIS DEALER TAKE YOUR BUSINESS SOMEWHERE ELSE!!!!!! More

The I-drive on my X6 stopped working. I called Charles and he was able to fit me in the next day, provided a loaner for me. I requested that Mike Salins work on my vehicle (he is one of their beat techni and he was able to fit me in the next day, provided a loaner for me. I requested that Mike Salins work on my vehicle (he is one of their beat technicians). They fixed my X6 and I picked it up at the end of the day. More

went here looking to buy a cpo sedan. the sales guy, never got his name, was not friendly at all. he looked a little snobby - rolled his eyes when i told him to have the appraiser walk to my car to app never got his name, was not friendly at all. he looked a little snobby - rolled his eyes when i told him to have the appraiser walk to my car to appraise it after he told me to go get it (a 2 min walk) and drive it over. the car i wanted to see was not ready yet to be shown so he said he'd call me when it was all ready. never got a call. this was the second guy i dealt with at this dealership and these guys i dealt with only want to sell, sell, sell. they want to get from point a (the moment you walk in) to point z (you to sign and pay) without taking you through the interim steps. they're not patient and don't want to risk wasting any time if it's not going to lead to a sale. More

We purchased a 2011 BMW X3 from this dealership. We tried with BMW online website and none of the close by dealers responded. We got a call from James on our very first attempt with BMW of Fairfax dealer with BMW online website and none of the close by dealers responded. We got a call from James on our very first attempt with BMW of Fairfax dealership, he was polite and answered our questions with cheerful promptness. James knows about the cars that he sells, he spends TIME with his customers and explained about the features of the car. We tried with other premium car dealers and did not get good feeling until we met James at this dealership. He asks and learns about our customs. He works with us to choose the correct options. James gave the best possible price and beat outright his competitor's quote (we got good number of quotes from the nearby dealers) without even looking at them. He follows up with our order and walked through all the features of the car and how to drive prior to delivering the car. Hope I get similar quality fo service from Service department in the future. More

Short summary: RUN AWAY!!! Classic "Bait and Switch" tactic performed at BMW of Fairfax. Summary: Mr. Asad Khan guaranteed me a "locked-in" deal of $2,100 below invoice on a special-order 201 Switch" tactic performed at BMW of Fairfax. Summary: Mr. Asad Khan guaranteed me a "locked-in" deal of $2,100 below invoice on a special-order 2011 BMW Z4, provided I applied for 1.9% BMW financing (which I did and received approval); however, he has since broken the promise and stated $1,600 below invoice as an offer, which his manager, Mr. Oscar Morgenstern, stated he could not guarantee on a special order vehicle. Mr. Morgenstern apologized for the need to switch the discount offered and further elaborated it would only be good for a vehicle in their showroom or from a nearby dealer, rather than the one previously discussed with Mr. Asad Khan. He admitted it appeared to be a "bait and switch", but offered it was unintentional. I mailed the circumstances to the General Manager, Mr. Mark McCollum; however, Mr. Mark McCollum has refused to answer any of my emails or return any of my phone calls. Background: 1. I desired to purchase a 2011 BMW Z4, built-to-order (or "build-out"). 2. I had been working with Mr. Asad Khan on the purchase. 3. I located BMW of Fairfax dealership through the USAA Auto Purchase program. 4. On February 28, 2011: a. Mr. Asad Khan confirmed on the telephone that I was "locked-in" on $2,100 below invoice and 1.9% APR financing, provided I applied for the 1.9% financing through BMW online. Mr. Khan sent me the information on how to apply. b. I applied for the financing the evening of February 28, 2011, and subsequently received an email from BMW stating I was approved for the financing. 5. On March 1, 2011, I relayed to Mr. Khan that BMW financing had approved me for the 1.9% rate and Mr. Khan re-affirmed that I was "locked-in" for the $2,100 below invoice on a "build-out" BMW Z4. I specifically asked if I needed to travel to the dealership to place the order and he stated I did not, rather he would take all the specific information on March 2, 2011, and place the order. He stated the order would take approximately 6-8 weeks to arrive. Mr. Khan stated he was out of the office, hence the delay until March 2, 2011, in taking the order. 6. On March 2, 2011: a. Mr. Khan called me and informed me that he could not provide the previously "locked-in" deal of $2,100 below invoice because BMW had changed its incentive program for March. I informed him that should not matter, as I had a "USAA Price Protection Certificate" that stated $2,100 below invoice and did not have any expiration date listed. Mr. Khan stated that did not matter and he could only offer $1,600 below invoice. I asked to discuss the matter with his Sales Manager. b. I discussed the matter with Mr. Oscar Morgenstern. Mr. Morgenstern relayed the same information as Mr. Khan. Mr. Morgenstern stated Mr. Khan was a very experienced sales representative, but oddly had erred in making the "lock-in" promise at $2,100 below invoice and stated the current offer was now $1,600 below invoice. He then added he could not guarantee the $1,600 below invoice on a "build-out" vehicle. He stated he could offer the $1,600 below invoice on a model already at the BMW of Fairfax dealership or he could check with nearby dealerships if they had something I was interested in. I emphasized to Mr. Morgenstern my concern for the switching of the deal offered, compounded by the switching to a different vehicle already on-hand or readily available. I informed him I would discuss the matter with Mr. Mark McCollum, BMW of Fairfax General Manager, before taking typical customer advocacy procedures. 7. March 3, 2011: I sent an email providing all the details of this matter to Mr. Mark McCollum and a follow-up email requesting he acknowledge receipt of the email. I also called Mr. McCollum several times, leaving voice mails and messages with his front office requesting a return call. 8. March 4-17, 2011: Mr. Mark McCollum did not answer any of my emails or return any of my calls. At this point, I assume he refuses to acknowledge or address my concerns with his sales representative and sales manager. 9. Conclusion: Stay away from this dealership!!! There are plenty of reputable BMW dealerships in the Northern Virginia/Maryland area (well, at least one, as I purchased my car from a Maryland dealer and had a phenomenal, honest, and upfront experience with them). NOTE: Same review as previous, but checked the "NO", I would not recommend this dealer for this review. More

From the minute I stepped in the door I was pleased with the friendliness and professionalism I experience. I was shown different types of vehicles and the Ray Wolmers out of his way to find me exactly wha the friendliness and professionalism I experience. I was shown different types of vehicles and the Ray Wolmers out of his way to find me exactly what I was looking for. I was advised of all financing options, and the ultimate financing transaction went quickly and smoothly. I will definitely recommend this dealership, and Mr. Wolmers specifically to my friend and colleagues who are interested in purchasing a new BMW. More

When you pay $70,000 for a high end vehicle you expect the utmost service....not here. They are rude and nasty. They don't provide loaner vehicles and trying to get someone on the phone does not happen. the utmost service....not here. They are rude and nasty. They don't provide loaner vehicles and trying to get someone on the phone does not happen. Now you can buy a vehicle with no problem, but don't take it there for service because the service department needs to be shut down. They keep your car for days, weeks, and even months and won't return your call. Sometimes the advisors' voicemail box are full, meaning they never check their voicemail. They will tell you to get a faster response to email them...tried that, no help. I wish they bankrupt and go out of business because they really have no business being in business. More