
BMW of Fairfax
Fairfax, VA
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James working in Fairfax dealer was a very kind, knowlegeable, and very good about explaining all the great features of the models, especially 5 series we were interested in. He took us to test drov knowlegeable, and very good about explaining all the great features of the models, especially 5 series we were interested in. He took us to test drove and explained in very detail for my daughter in many ways. It was an amazing experience both of us! We loved it! We appreciated to James for his great recommendation and services done to us at BMW of Fairfax. More
Dealing with James Durbeck at BMW of Fairfax was a real pleasure and his follow up exceeds my expectations. He is very attentive and extremely knowledgeable. It has been a please dealing with everyone at B pleasure and his follow up exceeds my expectations. He is very attentive and extremely knowledgeable. It has been a please dealing with everyone at BMW of Fairfaz. Kudos to James and BMW of Fairfax. I will definitely refer people to James for future BMW sales. Carole Swaney More
James was extremely helpful from the beginning of the sale. After my local dealer in Albany, NY could not locate this particular vehicle, I searched for one with all of the options I wanted and came acro sale. After my local dealer in Albany, NY could not locate this particular vehicle, I searched for one with all of the options I wanted and came across BMW of Fairfax. After speaking to a friend of mine who lived close to the dealership, and has dealt with them before, he referred me to James without hesitation. I called up James, and we agreed on everything over the phone, and was on a flight into DC the next morning. James was extremely nice and said he'd pick me up from the airport, and because I haven't eaten at that point, we grabbed lunch as well, discussing cars (BMWs of course) and other common interests. When we were filling out paperwork, he asked if I was a BMWCCA member, and I was, and then he mentioned that if I've been a member for X number of months, they are offering a cash-back incentive (BMWCCA, not BMW of NA), and I could expect a $1,000 check in the mail shortly after the sale. I was ecstatic. My local dealer made no mention of this. Overall, I would not buy another BMW from anyone except James Duerbeck. He is a true professional and takes his job and his clients seriously and does everything he can to ensure a pleasant experience. More
My husband contacted James Duerbeck and asked him to look for a certified pre-owned BMW 3-series coupe to replace my 2007 328xi. James conducted an exhaustive search for a CPO that met our criteria, but the for a certified pre-owned BMW 3-series coupe to replace my 2007 328xi. James conducted an exhaustive search for a CPO that met our criteria, but there was none to be found so he recommended new instead. Although we were in no hurry, the offer James made was too good to pass up. James was very patient, knowledgeable, informative, helpful, and highly professional. He went above and beyond our expectations and made our car buying experience a very pleasant one. The entire process went smoothly and quickly thanks to James, and we will recommend him to anyone we know who is in the market for a car. More
In January of this year, my wife and I purchased an X3 from BMW of Fairfax. This was a long distance purchase. Everything was handled by phone and email. Dealing with James made this purchase effortless f from BMW of Fairfax. This was a long distance purchase. Everything was handled by phone and email. Dealing with James made this purchase effortless from day one until the vehicle was delivered to our doorstep. I can't think of any reason why I would not buy from them again. James Duerbeck is a highly experienced professional. I highly recommend this salesman and BMW of Fairfax to anyone considering purchasing a BMW. More
Great service. Rey went out of his way to accomodate my needs. Would definitely recommend him to my friends who are wanting a BMW. He was willing to work with me while I was still overseas and my car was w needs. Would definitely recommend him to my friends who are wanting a BMW. He was willing to work with me while I was still overseas and my car was waiting for me when I returned. He did not harass me with phone calls but sent emails with clear information and choices. More
Worst dealership ever. No professionalism, especially from Petr and Oscar, who were more interested on why I crumbled a piece of paper because they were ripping me off on my trade-in, rather than concent from Petr and Oscar, who were more interested on why I crumbled a piece of paper because they were ripping me off on my trade-in, rather than concentrating on client satisfaction. I highly recommend you to stay away from this dealership. I walked away, and ended up buying from BMW of Silver Spring More
Tom Cavey (Client Advisor)and Maryam Malikyar (Finance Director) made my car buying experience one of the best I have ever had. Their patience and expertise in their respective roles is exceptional and ma Director) made my car buying experience one of the best I have ever had. Their patience and expertise in their respective roles is exceptional and made me very comfortable during my purchase. They worked very hard in my behalf so I could have the car I wanted and this is very much appreciated. More