BMW of Fairfax

I had a very positive experience with BMW of Fairfax. They definitely have earned repeat business. The sales staff with whom we worked were knowledgeable, efficient, and responsive. It was very cordial a They definitely have earned repeat business. The sales staff with whom we worked were knowledgeable, efficient, and responsive. It was very cordial and pleasant experience. We test drove one day and received a list of vehicles with the options that fit our general criteria. Jim offered to have a vehicle custom-built; I think that requires a 6-8 week lead time. About a week later, we returned to purchase the vehicle. Hassle-free overall. Now, the dealership is located in Fairfax, so weekday traffic can be annoying. Time your test-drives so that you can avoid rush-hour. More

I was interested in a CPO used Z4 and worked with Jude. The price was bottom floor and could not be beat, but they wouldn't budge at all (if the price ends in a 4, you won't get any discounts). I evaluated The price was bottom floor and could not be beat, but they wouldn't budge at all (if the price ends in a 4, you won't get any discounts). I evaluated it and finally drove down to buy the car within a week of the conversation. Jude kept me informed about the car and once I'd committed to buying it, he took the keys and made sure it was mine when I got there. These guys move a lot of cars and that means that they are tough negotiators. I got an amazing deal (about $5k less than the KBB price for the car without even getting to negotiate). All-in-all, I'm totally satisfied with my purchase and my experience with the dealership. Thanks, Jude! More

I took my 1999 M3 here for service related to a crash that I was in, Geico was footing the bill as the issues that the car was being seen for were electrical, from the moment the car went over to BMW of that I was in, Geico was footing the bill as the issues that the car was being seen for were electrical, from the moment the car went over to BMW of Fairfax I had issues with the way I was treated, and the way they handled the situation: -I called on a Tuesday to schedule an appointment for the car to come in, the girl on the phone told me they could see the car first thing the next morning, I told her I would night owl the car and leave it so it was ready first thing. The next morning after calling 3 times, I was finally told a 2 pm that they were super busy and somebody was just getting to it now. -Over the next few days I had to hunt down my service adviser to find out what was going on with the 1 hour of diagnostic time they needed, It took 3 days to get anything out of him, and at that point all they had managed to do was plug the car into the computer and read fault codes (this is a 5 minute job they charged an hour worth of time for). -It got so bad that I had to make a surprise visit to the shop to find out what was going on with the car. The mechanic hadn't even printed out the fault codes, and had only downloaded the fault codes for 1 of the 2 systems I asked them to look at. At this time the SA tried to tell me the car need a smoke test for a vaccum leak-which was not the case because the problem I was having was electrical, when I told him he was wrong the response I got was-My Mechanic worked for Nascar for 10 years so he knows best. When I asked him to move ahead without the smoke test and look at the other issue I had he refused and said we had to do the smoke test at two hours @ $150/hour -I had to take the car to BMW of Sterling because not only did the SA refuse to do any work other than unnecessary work, but he would not return Geico's calls. This was a terrible experience in all aspects from the customer service, to the mechanic/service adviser honesty, to the cost, I would never go back here, and I would advise against ever taking your vehicle to this place! More

My experience at BMW of Fairfax was mostly positive. Jude Madobuko was the salesman I dealt with the most. He kept me informed every step of the way during the sale and has provided me with guidance on Jude Madobuko was the salesman I dealt with the most. He kept me informed every step of the way during the sale and has provided me with guidance on various issues I've encountered a month after the sale. I feel he was open and honest with me and had my best interest in mind. He did not try to pressure me into anything; he simply provided me with the information I needed to make an informed decision about my purchase. I hope when I have to have the vehicle serviced, I receive the same star treatment. More

I've been debating about buying a new BMW for a while now, I've done my research and I've been to a few BMW dealerships looking at the new 3 series. Finally I decided that it was time to purchase but it now, I've done my research and I've been to a few BMW dealerships looking at the new 3 series. Finally I decided that it was time to purchase but it was Sunday and the only BMW dealership open was BMW of Fairfax. I stopped by got to the counter and although it looked like they were very busy someone came and greeted me right away. Carlos explained that he was just finishing up with a customer and would be with me shortly. I waited no more than 2 minutes, Carlos came back I explained my situation and told him although I was pretty sure I knew what I wanted I still wanted to test drive the vehicle. Carlos took the time to explain everything about the vehicle how no other salesman had done before. It's like I was seeing a different vehicle which made me love it even more. Carlos was very knowledgeable and seem to really love the vehicles he was talking about. When the time came to look at figures Carlos showed all the options out there for financing and again I was impressed that all the numbers had beat the other dealerships I had previously been to. Once all the terms were met I went and met with Nick in financing who was very professional and again very knowledgeable with the vehicles. I couldn't be happier with this experience, I definitely recommend BMW of Fairfax and everyone there specially Carlos and Nick. When Carlos was showing me the vehicle before I was leaving I learned from the manager that this was Carlos first week at the dealership, I told him that they better keep him. More

Worst Car Salesman and sales manager I ever encountered!! High end dealership with used car lot mentality.. They will try to rip you off!! Pete..sales manager is rude and has no customer service skills. Mar High end dealership with used car lot mentality.. They will try to rip you off!! Pete..sales manager is rude and has no customer service skills. Mark..the GM is not responsive and could care less about you. The dealership is not registered with the BBB and has an "F" rating! STAY AWAY FROM THEM!!!!!!!!!! More

I trade in my X6 for a new Z4; my fourth vehicle from BMW of Fairfax. They always take great care of me, and the customer service is outstanding! of Fairfax. They always take great care of me, and the customer service is outstanding! More

You often never hear the good stories about a used car purchase. I was interested in an X5 at BMW of Fairfax and was put in contact with Kyle Groom. Kyle is a straight forward no nonsense salesman. He was purchase. I was interested in an X5 at BMW of Fairfax and was put in contact with Kyle Groom. Kyle is a straight forward no nonsense salesman. He was very upfront about the price, the available financing and the condition of the car. He answered all of my questions in a timely fashion and gave me the news straight up – no matter if it was good or bad. Based on my good gut feeling – I decided to purchase the car. I was pleased to find the condition of the car the good and the bad, EXACTLY as he described if not better. I arranged to finance the car through the dealership with Andrew Caprio. Andrew went the extra mile to get me a fantastic finance rate and explained everything so clearly it was if he were teaching me to add 1+1. Soon after leaving the dealership the air conditioning began to malfunction. Dreading an 8 hour drive home to CT in the hot summer traffic with a malfunctioning air conditioner, I called Kyle. Despite it now being about 3:00 on a Saturday afternoon he got the car into the service department where they were able to rectify the problem. This is nothing short of extra ordinary customer service! They could have just as easily said too bad your car is out of warranty, it is your car now but instead they did the right thing. I would most certainly recommend Kyle, Andrew and Fairfax BMW based on my amazing experience. Thank you! More

Went in for annual maintenance. all I needed was an estimate to fix 3 issues, one of the cup holder wasn't sliding out, tail light needed replacement,change brake fluid. I dropped off the car at 9:15 a estimate to fix 3 issues, one of the cup holder wasn't sliding out, tail light needed replacement,change brake fluid. I dropped off the car at 9:15 am and was told that they'll have this estimate for me by 2pm. Really..it takes 5hrs for an estimate? After repeated phone calls/messages to check if the estmate was ready I get a phone call and at 3:15..it's still not ready. At 4pm I'm presented an invoice for $250. The brake fluid was filled for a cost of $100.30 even when I had requested an estimate ONLY. Too steep a price..fine I'll pay that. But then $150 charge for a diagnostic to tell me the same issues I'd already told them that I needed an estimate for..that's unethical. It apparently is their POLICY they do a dignostic check and not take my word for it. This fee wasn't disclosed to me..after 30min of discussion with Jerell he agrees to replace my cupholder as an adjustment to the diagnostic price & charges me $15.92 for a repair order!! The only reason I used them even after reading abt the horrible service & experiencing this once myself earlier is their proximity to my work. Will never go there again. More

After shopping several dealers and brands before making this purchase, I found James to be the most knowledgeable salesman about his product that I have run into. He has also given great after purchase se this purchase, I found James to be the most knowledgeable salesman about his product that I have run into. He has also given great after purchase service.The BMW z4 I purchased is loaded with many features I needed to learn how to use. James has taken the time to teach me to use these features as well as give me instruction on how to get the most out of my new Z4 roadster. More