BMW of Fairfax

I regret purchasing my car from that dealer and I wouldnt recommend it to others. These people are bunch of liars who tell you something before buying your car and once you proceed with the purchase,they recommend it to others. These people are bunch of liars who tell you something before buying your car and once you proceed with the purchase,they will ignore any concerns or any problem you might have with the car claiming that they did not know about these problems. Initially they told me that the car had been thoroughly inspected inside out and they guarantee every thing and if there will be any problem they will take care of it.They told me that this car had never been in any accident as well. I noticed a lot of vibration with application of the brakes and CD player quit working. We took the car to local authorized dealer who was able to figure out and fix the problem within 1 hour of the car inspection process and turned to be front bearing deformity secondary to previous car accident that was easily obvious to them and also both front and rear brakes had to be replaced. I did pay the bill for the those repairs. I tried to reach the general manager(John Hayes),severl times and I left him 3 messages to call me back about problems with the newly purchased car,but he never called me back. Finally ,I was able to reach him and I told him about the problems we had with the car,he changed his previous statements about the top condition of the car and told me that they are not responsible for any thing that we encountered and they are not going to pay for anything. Again,stay away from that dealer. More

i WENT TO BMW OF Fairfax on 11/19/2011 at 11:00PM . There was a lady at front desk and i asked for used car sales and she was so reckless in answering the question and later i went to used car sales departme was a lady at front desk and i asked for used car sales and she was so reckless in answering the question and later i went to used car sales department and i see no one there After some 10 mins a guy passed by and said there are cars in the garrage and have a look at it and one representative will come and help you. So i was there watching cars and i saw a representative standing there so after 15 mins i decided the car i like to have and went to that representative and asked can you please help me with this and the reponse he gave was AM BUSY AND AM HELPING OTHER CUSTOMER but he was standing there for 20 mins and there are no other customers other than me . So i was so pissed off and went to talk to manager . To my surprise the people in their cubes are on phone and they saw me waiting for almost 15 mins but no one got back. So i saw that was one of the Worst customer service Ever.... More

I bought a 2008 Z4 from Fairfax BMW in Feb 2009 with about 25000 miles left on the warranty. I took the car to service in April 2010 and told them the car was pulling to the right. Supposedly they com about 25000 miles left on the warranty. I took the car to service in April 2010 and told them the car was pulling to the right. Supposedly they completed a front end alignment, not covered under warranty, so after paying I asked for a copy of the alignment paperwork. Before leaving the dealership I questioned why the specs were basically the same after the alignment as they were before but they had no explanation. The next day I left a message for the service manager, who did not call me back. I called again the next day, no return call. After I left a detailed message for the manager of the dealership, the service manager called back and offered me a full refund even though he was confident that the alignment had been completed. In August 2011 the car was in for service again and an alignment was again completed, along with all new brakes and new tires. The brake light came on last week, just 1700 miles after the car was out of warranty. This Saturday, 11/12/11, I scheduled an appointment and after waiting approximately 4 hours I was told that the brake sensor was bad and that the car was pulling to the right and they were concerned that the frame was bent so they wanted to send it to the body shop. I was disgusted, they mentioned no problem when they sold me the car, no problem when the car was under warranty, but when it was no longer their responsibility to repair they found the problem that I reported for the last two years. Buyer beware of this dealership and service department. More

I bought a used $45 SUV from this dealer and they spoke a big game about "reviewing the car" and being a "top shelf" dealer. They delivered the car to me with only one key, brakes that were worn to the bo big game about "reviewing the car" and being a "top shelf" dealer. They delivered the car to me with only one key, brakes that were worn to the bone and a car with severe electronics problems. All could have been dealt with but they misled me and lost my trust. After reading these reviews I am another "bait and switch" sucker at this dealer. Chris Shumway, the sales manager, is to be avoided at all costs. I called to see if they would make it right and they were so rude. Good luck out there. This place is not where you want to buy a car. More

As a young female in a car dealership I often find that I receive poor treatment. This was not the case at BMW of Fairfax! The salesperson I worked with was James Duerbeck. I was referred to him by one of my receive poor treatment. This was not the case at BMW of Fairfax! The salesperson I worked with was James Duerbeck. I was referred to him by one of my good friends that said he was amazing. I was a little skeptical but after working with James myself I can tell you that James is the most professional, most sincere, most knowledgeable, and fairest salesperson I have ever met! He is at your service 24/7 and gave me his cell number to reach him anytime I needed anything. Since purchasing my new Bmw he has followed up by phone and email and even sent me a hand written thank you card! Go to BMW of fairfax and ask for James Duerbeck! More

I would recommend this dealership and this salesperson to anyone interested in buying a BMW. James has a passion for BMW vehicles which is obvious when you meet him. He is most knowledgeable about every pr anyone interested in buying a BMW. James has a passion for BMW vehicles which is obvious when you meet him. He is most knowledgeable about every product BMW has to offer. He is always honest and forthright which are two important qualities not always always evident in sales, but are most important to me in an individual regardless of their occupation. This is why I returned to purchase my second X3 from James. My first experience was no different from the first. I received the same personalized attention the second time just as I did the first. The X3 I wanted wasn't available on the lot, so it was special ordered on a the computer by James. Because I couldn't see or touch what I was ordering, he showed vehicles on the lot that had the same choices I made for my X3, such as the exterior color (including the other choice colors), the interior leather and colors, as well as letting me test drive a 2012 X3. This allowed me to compare the 2012 ride to the 2007, which I traded. He also described the options available with the cost, showed the functionality, and described the practicality of those options. I was NEVER pressured to upgrade an option. He respected my financial situation and my decisions. I walked away feeling confidentthat I made the right decisions regarding the build of my 2012 X3. Financing options were also provided to me from the outset. He assisted me in making the best decision for my lifestyle and budget without pressuring me. On delivery day, I was beside myself of how beautiful the car was and how happy I was with all the options. There were a few options that required demonstration; James took the time to walk me through all these functions. Never once did I feel rushed. It was, again, a great experience to buy another BMW from James. I'll be returning when the time comes. Give him a call at 703 409-9100 More

Bad Customer Service! I bought a 7 series and within Bad Customer Service! I bought a 7 series and within one month i had an axel problem. I tried to defend my case that i work from home, hence there Bad Customer Service! I bought a 7 series and within one month i had an axel problem. I tried to defend my case that i work from home, hence there was no way i could have caused the axel to break down in 24 days. I told them this is a pre-existing problem and they should cover the charges. But nooooo, they declined to cover the charges, and worst of all, had a very rude and arrogant sales manager to tell me this. At the end of it all, the money or the fee was not even the issue because i had already paid for the services to fix the axel before contacting the sales office to discuss the issue at hand. Even if they were going to insist on not paying for it, a good manager will have a better way to communicate effectively to the customer to get his point accross without loosing a prospective client. I have two BMWs, the first i got from Passport BMW (an X5). The only reason i didn't go with Passport for the second time was because i wanted a 750i and all they had were 750Li. Now thinking about it - I should have waited till they had one. More

Dealership cares about one thing: the sale. After the sale occurs, you are not a priority at all anymore. I purchased a high end vehicle from this dealership Aug 2011. Dealt with a salesman named Jess sale occurs, you are not a priority at all anymore. I purchased a high end vehicle from this dealership Aug 2011. Dealt with a salesman named Jesse Pippy. Nice young man (during the process), the sales process was quick and painless. So far, so good. The car came with a Bluetooth connection. I called Jesse three days after purchase to get the connection code. He said he would get it same day. Never heard back. Today is Sept 7, and I still have not received the code. It's not a priority, they received their money. Six days after I bought the car, it would not start. This put me in a huge bind as a father of two young children. Called the dealership to inform them of the issue. Jesse seemed annoyed, at best, to deal with this 'issue'. I had to repeatedly call to help get service to diagnose the problem. They never offered to tow the car in or have me talk to a service technician, it was just Jesse, when I could get a hold of him, trying to diagnose the problem for it. Fed up, I incurred the cost to get the car towed to a service facility to get it checked out. Issue was nothing related to what Jesse thought, and I was out of pocket $1,055. Sent a fax to Jesse with no response for several days. I called Jesse with this information, he became even more distant about any possibilty of the dealership assisting me with this cost. As a reminder, this was six days after the purchase. I sent a formal letter to the general manager, Mark McCollum, to detail the issues. Received an email from Jesse reinforcing the dealership will not assist at all with the costs. Severely disappointed. I have bought several vehicles from Euromotorcars in Bethesda where the dealership went out of their way to assist with initial glitches the car had leaving the dealership, gave me a same model rental, and followed up same day. I lament that I did not purchase again from Euromotorcars. Hope this review assists others looking at different BMW dealerships - if you visit BMW of Fairfax, you will walk in impressed with the immediate service but if you run into issues after leave the lot, beware - you run the risk of extremely poor service, a large bill in your hand, and the obvious apathy of the management team. More

I am so angry and frustrated I don't know where to even begin, to sum it all up, these guys are freaking clueless!!!!!!! BE AWARE!!! begin, to sum it all up, these guys are freaking clueless!!!!!!! BE AWARE!!! More

I planned to buy a 2008 BMW 328i from a Private Seller and brought the car to this dealership for Pre-sales inspection. They charged me $236.00 for a 3 hour complete pre-sales inspection so that I have pi and brought the car to this dealership for Pre-sales inspection. They charged me $236.00 for a 3 hour complete pre-sales inspection so that I have piece of mind, before buying this car. As per them, the car was great and had no issues. I had a pre-approved loan from my bank and when I met my Loan officer to collect the cheque, after checking the VIN#, in 5 minutes, he informed me that this is a Lemon Car. A lemon car is one which had i year maintenance issues due to faulty manufacturing and BMW buys back such cars and sells them cheap at auctions. The seller was trying to scam me but one thing which I dont understand is, an authorized dealer is unable to tell me about a purchase backed car of BMW, but a Loan officer without internal information of BMW inventory can tell me more about the car. I went back to the dealership for explanation and as per them they only check the car from inside out. Well, doing an error is one thing and then covering it with more lies is another thing. This is one of the worst dealers I have ever met. I took the VIN# to another dealer and the first thing they told me was that the car was a Lemon car. Surely, this is not the best practice issue but the way they con a customer. More