BMW of Fairfax

Great service. Rey went out of his way to accomodate my needs. Would definitely recommend him to my friends who are wanting a BMW. He was willing to work with me while I was still overseas and my car was w needs. Would definitely recommend him to my friends who are wanting a BMW. He was willing to work with me while I was still overseas and my car was waiting for me when I returned. He did not harass me with phone calls but sent emails with clear information and choices. More

Worst dealership ever. No professionalism, especially from Petr and Oscar, who were more interested on why I crumbled a piece of paper because they were ripping me off on my trade-in, rather than concent from Petr and Oscar, who were more interested on why I crumbled a piece of paper because they were ripping me off on my trade-in, rather than concentrating on client satisfaction. I highly recommend you to stay away from this dealership. I walked away, and ended up buying from BMW of Silver Spring More

Tom Cavey (Client Advisor)and Maryam Malikyar (Finance Director) made my car buying experience one of the best I have ever had. Their patience and expertise in their respective roles is exceptional and ma Director) made my car buying experience one of the best I have ever had. Their patience and expertise in their respective roles is exceptional and made me very comfortable during my purchase. They worked very hard in my behalf so I could have the car I wanted and this is very much appreciated. More

Very pleasent, helped us with the new car configuration, and recommended a 2013 new car instead of a new 2012. We purchased a new 2013 X3. and recommended a 2013 new car instead of a new 2012. We purchased a new 2013 X3. More

If you need to get your BMW serviced or repaired, go see Allen Capaldi at BMW of Fairfax. This guy is awesome. He will listen, he will respond, he will call you, and advise you. He's the best service adviso Allen Capaldi at BMW of Fairfax. This guy is awesome. He will listen, he will respond, he will call you, and advise you. He's the best service advisor I've ever had at any dealership. The maintenance techs are equally great. I've used Dan to service my X5D. He knows his stuff, will come out to talk to you about repairs and explain all maintenance. Both these guys are very concerned about customer satisfaction. I really get the feeling that they work on behalf of the customer. You can't go wrong with them and with the general attitude at the service department. All have been absolutely terrific. More

The are very customer oriented. They were extremely helpful. Answered all my questions honestly and forthrightly. I really appreciated all the time they took to explain and help me with my selections. helpful. Answered all my questions honestly and forthrightly. I really appreciated all the time they took to explain and help me with my selections. They are outstanding and the best I have ever dealt with. They are PROS and care about their customers. I look forward to a long and lasting relationship. More

When I relocated into the area and was looking to purchase, I had a very pleasant BMW experience-- notably with Rey Wolmers. During the initial search to purchase a new car, I was working with sever purchase, I had a very pleasant BMW experience-- notably with Rey Wolmers. During the initial search to purchase a new car, I was working with several BMW distributors and when it came down to a selection-- BMW of Fairfax was the clear dealership that I wanted to work with. From the beginning, Rey Wolmers worked patiently yet relentlessly to make sure that I had all of the information I needed in order to find the perfect car for me-- he was anything but a typical "car salesman." Even with complicated, cross-country paperwork, he made sure to seamlessly handle all of the details for an easy and pleasant purchase. He answered calls at 7am and even came in on his day off. Once the paperwork was completed, the rest of the BMW of Fairfax staff were such a pleasure to work with even if the appointment ran late and after their closing hours. I fully appreciated their efforts to keep in touch after the purchase, and their efforts at improving their service through surveys and follow up by Rey. I have since purchased another car from the dealership and have recommended the dealership to several colleagues. More

This was the 2nd or 3rd Lease I've done with James Duerbeck and he is the best. His knowledge and expertise makes me feel comfortable and the overall experience much more pleasurable. BMW of Fairfax Duerbeck and he is the best. His knowledge and expertise makes me feel comfortable and the overall experience much more pleasurable. BMW of Fairfax does a great job of taking care of their customers from the second they walk through the door and stay with you every step of the way. James, specifically, has helped me with everything from being the liason between BMW Financial and myself (and helping knock off a few dollars for wear and tear, I might add) to making himself available to me for help with learning how to use controls in my cars and answering all of my stupid questions. He really knows what he's doing and has even possibly turned my Father in to a future customer. James Duerbeck makes BMW of Fairfax look superb with his professionalism and knowledge, and I will be a continued customer because of that. I will also refer him to others in a heart beat. More

We went to this dealership Thanksgiving weekend to look at a used BMW and Audi. We came back the next day to test drive the AUDI (which had increased in price by $1,000 overnight) and really liked the car at a used BMW and Audi. We came back the next day to test drive the AUDI (which had increased in price by $1,000 overnight) and really liked the car. My husband doesn't come to the table very easily but really liked the car. Mr. Zelkin who was rude and dismissive from the start was completely unwilling to negotiate on any level. He promptly stood up and walked away from us without any further discussion of how we could arrive at a deal. Thank you BMW of Fairfax for the lousy service, it motivated us to go to another local dealer and purchase the car of our dreams. How do you people stay in business? The only way to get through to businesses like this is to NOT patronize them. More

In case if you haven't noticed, all of the good rates are for people who bought a new car from them. The company added $4,000 to my loan. Then they registered my vehicle to the wrong address so my excise tax for people who bought a new car from them. The company added $4,000 to my loan. Then they registered my vehicle to the wrong address so my excise tax never got to the right address. Now I have to pay over $200 just in late fees because of their reckless mistake. On top of everything I have already had to trade in my car due to too many mechanical problems and emptying out my checking account. Do NOT buy from them! More