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BMW of Fairfax
Fairfax, VA
1,006 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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April 09, 2011
The I-drive on my X6 stopped working. I called Charles and he was able to fit me in the next day, provided a loaner for me. I requested that Mike Salins work on my vehicle (he is one of their beat techni and he was able to fit me in the next day, provided a loaner for me. I requested that Mike Salins work on my vehicle (he is one of their beat technicians). They fixed my X6 and I picked it up at the end of the day. More
by slapshot
Employees Worked With
Charles Barber
Helpful April 02, 2011
went here looking to buy a cpo sedan. the sales guy, never got his name, was not friendly at all. he looked a little snobby - rolled his eyes when i told him to have the appraiser walk to my car to app never got his name, was not friendly at all. he looked a little snobby - rolled his eyes when i told him to have the appraiser walk to my car to appraise it after he told me to go get it (a 2 min walk) and drive it over. the car i wanted to see was not ready yet to be shown so he said he'd call me when it was all ready. never got a call. this was the second guy i dealt with at this dealership and these guys i dealt with only want to sell, sell, sell. they want to get from point a (the moment you walk in) to point z (you to sign and pay) without taking you through the interim steps. they're not patient and don't want to risk wasting any time if it's not going to lead to a sale. More
by fluffy123
Employees Worked With
some middle eastern man
March 22, 2011
We purchased a 2011 BMW X3 from this dealership. We tried with BMW online website and none of the close by dealers responded. We got a call from James on our very first attempt with BMW of Fairfax dealer with BMW online website and none of the close by dealers responded. We got a call from James on our very first attempt with BMW of Fairfax dealership, he was polite and answered our questions with cheerful promptness. James knows about the cars that he sells, he spends TIME with his customers and explained about the features of the car. We tried with other premium car dealers and did not get good feeling until we met James at this dealership. He asks and learns about our customs. He works with us to choose the correct options. James gave the best possible price and beat outright his competitor's quote (we got good number of quotes from the nearby dealers) without even looking at them. He follows up with our order and walked through all the features of the car and how to drive prior to delivering the car. Hope I get similar quality fo service from Service department in the future. More
by muvvaa
Employees Worked With
James Duerbeck
March 17, 2011
Short summary: RUN AWAY!!! Classic "Bait and Switch" tactic performed at BMW of Fairfax. Summary: Mr. Asad Khan guaranteed me a "locked-in" deal of $2,100 below invoice on a special-order 201 Switch" tactic performed at BMW of Fairfax. Summary: Mr. Asad Khan guaranteed me a "locked-in" deal of $2,100 below invoice on a special-order 2011 BMW Z4, provided I applied for 1.9% BMW financing (which I did and received approval); however, he has since broken the promise and stated $1,600 below invoice as an offer, which his manager, Mr. Oscar Morgenstern, stated he could not guarantee on a special order vehicle. Mr. Morgenstern apologized for the need to switch the discount offered and further elaborated it would only be good for a vehicle in their showroom or from a nearby dealer, rather than the one previously discussed with Mr. Asad Khan. He admitted it appeared to be a "bait and switch", but offered it was unintentional. I mailed the circumstances to the General Manager, Mr. Mark McCollum; however, Mr. Mark McCollum has refused to answer any of my emails or return any of my phone calls. Background: 1. I desired to purchase a 2011 BMW Z4, built-to-order (or "build-out"). 2. I had been working with Mr. Asad Khan on the purchase. 3. I located BMW of Fairfax dealership through the USAA Auto Purchase program. 4. On February 28, 2011: a. Mr. Asad Khan confirmed on the telephone that I was "locked-in" on $2,100 below invoice and 1.9% APR financing, provided I applied for the 1.9% financing through BMW online. Mr. Khan sent me the information on how to apply. b. I applied for the financing the evening of February 28, 2011, and subsequently received an email from BMW stating I was approved for the financing. 5. On March 1, 2011, I relayed to Mr. Khan that BMW financing had approved me for the 1.9% rate and Mr. Khan re-affirmed that I was "locked-in" for the $2,100 below invoice on a "build-out" BMW Z4. I specifically asked if I needed to travel to the dealership to place the order and he stated I did not, rather he would take all the specific information on March 2, 2011, and place the order. He stated the order would take approximately 6-8 weeks to arrive. Mr. Khan stated he was out of the office, hence the delay until March 2, 2011, in taking the order. 6. On March 2, 2011: a. Mr. Khan called me and informed me that he could not provide the previously "locked-in" deal of $2,100 below invoice because BMW had changed its incentive program for March. I informed him that should not matter, as I had a "USAA Price Protection Certificate" that stated $2,100 below invoice and did not have any expiration date listed. Mr. Khan stated that did not matter and he could only offer $1,600 below invoice. I asked to discuss the matter with his Sales Manager. b. I discussed the matter with Mr. Oscar Morgenstern. Mr. Morgenstern relayed the same information as Mr. Khan. Mr. Morgenstern stated Mr. Khan was a very experienced sales representative, but oddly had erred in making the "lock-in" promise at $2,100 below invoice and stated the current offer was now $1,600 below invoice. He then added he could not guarantee the $1,600 below invoice on a "build-out" vehicle. He stated he could offer the $1,600 below invoice on a model already at the BMW of Fairfax dealership or he could check with nearby dealerships if they had something I was interested in. I emphasized to Mr. Morgenstern my concern for the switching of the deal offered, compounded by the switching to a different vehicle already on-hand or readily available. I informed him I would discuss the matter with Mr. Mark McCollum, BMW of Fairfax General Manager, before taking typical customer advocacy procedures. 7. March 3, 2011: I sent an email providing all the details of this matter to Mr. Mark McCollum and a follow-up email requesting he acknowledge receipt of the email. I also called Mr. McCollum several times, leaving voice mails and messages with his front office requesting a return call. 8. March 4-17, 2011: Mr. Mark McCollum did not answer any of my emails or return any of my calls. At this point, I assume he refuses to acknowledge or address my concerns with his sales representative and sales manager. 9. Conclusion: Stay away from this dealership!!! There are plenty of reputable BMW dealerships in the Northern Virginia/Maryland area (well, at least one, as I purchased my car from a Maryland dealer and had a phenomenal, honest, and upfront experience with them). NOTE: Same review as previous, but checked the "NO", I would not recommend this dealer for this review. More
by ConsumerDemocracy
Employees Worked With
Asad Khan, Oscar Morgenstern, Mark McCollum
March 11, 2011
Last Fall, we took our 2002 330ci to BMW of Fairfax because the convertible stopped working. After diagnostics were performed, we were told that an electrical wire in the convertible's wiring harness h because the convertible stopped working. After diagnostics were performed, we were told that an electrical wire in the convertible's wiring harness had broken. Our car was in its last month's of an extended warranty, so we were told that the repair would cost us $148 out-of-pocket (we saved $525 on the actual repair bill). No other options were provided to us at that time. We picked up the car in the evening and the next morning we discovered 1) part of the wiring harness was hanging out and it caught the interior headliner everytime the top was opened and closed, 2) the XM antenna wires that ran through the interior of the car and through the trunk were pulled out and were dangling loosely in the trunk and 3) the rear tongue cover panels on both sides were broken one was cracked and the other was snapped into at least two pieces. We took the car back and the BMW service advisor tried to pin the broken tongue cover panels on us - that they were broken when we brought it in. Thank god for small favors, it fortunately did not take much argument to convince him that, in fact, the damage was done by BMW of Fairfax and he agreed, somewhat reluctantly, to fix the tongue cover panels at no additional cost to us. They did not address the wiring harness issue or the pulled and loose XM wiring. We were so disgusted and frustrated, we did not pursue the other two issues further with him. Lo and behold, earlier this week, the convertible top stopped working. We called our new service facility, Advantage Certified of Manassas Park, to see if they could perform the repair. James told us that we should take the car back to BMW of Fairfax as the work should be under warranty since the repair failed within five short months. Of course, he was right. Any reputable repair facility should stand behind its work regardless of how shoddily it performed the original repair. With some trepidation, we took the car to BMW of Fairfax, explained the situation to a new service advisor, and hoped for the best. Of course, BMW of Fairfax lived up (or should I say "down") to our expectations and we discovered our trepidations were not unfounded. Unbelievable, but totally expectedly, we were told "it's not our fault - a different wire broke." We were told that they were not sure which wire broke, but it wasn't the one they fixed - we should replace the entire harness - after all, this model BMW tends to have this problem and the harness should have been replaced. Why, we asked, were we not given this option back in the Fall, when our extended warranty was still in effect (it had since expired during the Winter) and could either have covered it or at least covered part of it, saving us significant $$$. Further, we asked, isn't it reasonable to conclude that this "new" break could be due to the carelessness with which they treated our car in performing the repair in the Fall. What a waste of breath - the service advisor continued to deny culpability and stood by his guns. After further discussion he agreed to talk to his bosses and we waited yet another day. Again, what a waste of time - they agreed to a "generous" 10% off the cost, taking it from $1086 to $977. What a joke...we could have the pleasure paying them $977 to repair what likely they screwed up...with, obviously, no guarantee that we won't have to be paying $1,000 again in five months when the top doesn't work again and they claim that another wire, outside of the work they did, breaks again due to the faulty job they did, again. I can't help but feel that we are being scammed. Needless to say, we told them what they could do with their gracious offer. We are paying their $149 "diagnostics fee" and taking our car and our business to Advantage Certified of Manassas Park - of course, having to wait three more days before we can pick up our car from BMW of Fairfax. This isn't the first time we have had problems with BMW of Fairfax, but it is certainly the worst and definitley the last. If it were not for the warranty, we would not have taken it to them in the Fall either. We seriously regret that decision and, in the words of The Who, we won't get fooled again. It is a shame that a high-end marque like BMW has service centers like BMW of Fairfax that treat your BMW like it was a 1986 Yugo. More
by nfpcpa
Employees Worked With
Allen Calpaldi
February 26, 2011
From the minute I stepped in the door I was pleased with the friendliness and professionalism I experience. I was shown different types of vehicles and the Ray Wolmers out of his way to find me exactly wha the friendliness and professionalism I experience. I was shown different types of vehicles and the Ray Wolmers out of his way to find me exactly what I was looking for. I was advised of all financing options, and the ultimate financing transaction went quickly and smoothly. I will definitely recommend this dealership, and Mr. Wolmers specifically to my friend and colleagues who are interested in purchasing a new BMW. More
by RachelVogt
Employees Worked With
Ray Wolmers
January 28, 2011
When you pay $70,000 for a high end vehicle you expect the utmost service....not here. They are rude and nasty. They don't provide loaner vehicles and trying to get someone on the phone does not happen. the utmost service....not here. They are rude and nasty. They don't provide loaner vehicles and trying to get someone on the phone does not happen. Now you can buy a vehicle with no problem, but don't take it there for service because the service department needs to be shut down. They keep your car for days, weeks, and even months and won't return your call. Sometimes the advisors' voicemail box are full, meaning they never check their voicemail. They will tell you to get a faster response to email them...tried that, no help. I wish they bankrupt and go out of business because they really have no business being in business. More
by whispering
Employees Worked With
Justyne
December 31, 2010
They had my car 3days for a 15K service.Right front tire was reading low on IDRIVE.They told me tire was fine.I paid extra for Nitrogen($40) and paid $35.00 for Goodyear to take the tire off the wheel where was reading low on IDRIVE.They told me tire was fine.I paid extra for Nitrogen($40) and paid $35.00 for Goodyear to take the tire off the wheel where they found an inner puncture which I had to spend another day at another BMW dealership to replace the tire.What a waste of time.Also it took a whole day to return calls. More
by Matt Uzer
Employees Worked With
Frankie Johnson
December 31, 2010
I went there with the intent to buy a new BMW X5. I had done my research. WE chose the options and then he gave me a price. I wrote everything down and told him that I can close on the car the following da done my research. WE chose the options and then he gave me a price. I wrote everything down and told him that I can close on the car the following day. He got mad. Got the papers that I was writing down the information, tore it down and said he can't let me take it. I told that was rude and walked out. On the way out, I met his manager and told him what this guy did. I was going to buy the car. He did not even look at me. He kept looking at his computer and told me he will talk to him. He did not ask me if I needed anything else or if I was going to come back the next day to close the deal! I was very surprised that they didn't really care about a sale. Maybe these ratings don't matter to them or to BMW. After reading reviews in this website about sales and about Service problems with dealers, I don't know if BMW is the right choice. Because, I don't think they keep track of their dealers ratings! More
by tom7890
Employees Worked With
Peter
December 23, 2010
What a joke. I brought my car in 2 times for the same repair, both times I was charged a $250 deductible. The car is still not fixed and I am told that nothing is wrong with the car. If it is making nois repair, both times I was charged a $250 deductible. The car is still not fixed and I am told that nothing is wrong with the car. If it is making noises in the front suspension when I go over bumps, something is not right. Now today I brought the car in with my brother in law expecting to get a loaner, but no, Alan tells me that the new policy is 1. No loaners are given unless a car is "grounded" meaning,it will be in the shop for days. 2. If you have the extended warranty that offers a rental, no loaner will be provided. Seems like it should not matter what my 3rd party warranty provides. If I need and request a loaner, one should be provided. Of course they will always say sorry we have no loaners available. xx! To be clear, Alan was nice and probably did everything his boss asked, but unfortunately even with BMW its all about the bottom line. Customers be damned. More
by Unhappybmwowner
Employees Worked With
Allen capaldi
