BMW of Fairfax

Expert trouble shooting and timely professional service with customer care evident throughout. Frankie Johnson is always certain to assure a superior service experience for BMW owners! Many thanks! with customer care evident throughout. Frankie Johnson is always certain to assure a superior service experience for BMW owners! Many thanks! More

I've owned several high end luxury cars and I have never received better service than what I get when I visit Frankie Johnson at the BMW of Fairfax Service Center. She is absolutely THE BEST. I used never received better service than what I get when I visit Frankie Johnson at the BMW of Fairfax Service Center. She is absolutely THE BEST. I used to always feel ripped off when leaving the certain service centers with Frankie I always feel like I have been taken care of. I highly recommend her. More

I had the chance to visit the dealership this past week as I had seen a vehicle advertised on their website, and two other sites as well. When I called at 11:00am on the day I was going to see the vehicle as I had seen a vehicle advertised on their website, and two other sites as well. When I called at 11:00am on the day I was going to see the vehicle, I verified the availability and was told that the car was ready and on the lot. I told the salesman that I would be up there by noon and would like to test drive the vehicle. Upon arrival, the CPO side of the dealership was a complete ghost town. I stood at the receptionist desk hoping to have someone assist me since the only person inside was at the desk and on their phone. I don't believe that they saw me as they had ignored me for a good five minutes and also were passing gas the entire time they were on the phone. Eventually, I had a representative walk out and asked me if I needed assistance. I told him yes and he pointed over to the gentleman who was on the phone. I proceeded over to the gentleman and he just sat there behind his desk looking at me like I was a deer in headlights. As he was non-repsonsive and would not even stand up to greet me, I did not sit down, extended my hand and introduced myself to him since obviously he had no interest in helping me. I asked about the vehicle that I inquired an hour ago and he said the car was still in the shop getting all repairs done. A minute later, he changed his mind and said that the car was in detail because it was sold OVER THE WEEKEND! Now, keep in mind that I just called that day an hour ago and verified that the car was on the lot and not sold, which I had received a confirmation that it was. At this point, I was not only upset, but frustrated at the fact that I should have trusted the reviews on DealerRater.com and just stay away from this place. When I was told the vehicle was sold, I replied back, "Well, that shows to validate that all the negative reviews online are true and to the point," which he then AGREED with. Please, stay away at all costs with these people. They are lazy, have little to no manners, and display a bad name for BMW. More

If you are looking to purchase a new or used vehicle definitely ask for Thomas Cavey. He was very patient, easy-going, and knowledgeable in his craft. Overall, he was a great guy. definitely ask for Thomas Cavey. He was very patient, easy-going, and knowledgeable in his craft. Overall, he was a great guy. More

When it comes to believing in the product they sale, no one is more passionate than James Duerbeck. James truly believes in what he sales and lives it everyday. The knowledge that James holds about the p one is more passionate than James Duerbeck. James truly believes in what he sales and lives it everyday. The knowledge that James holds about the product he sales is next to none. There is not one question James can't answer when it comes to the ultimate driving machine. If customer service is what you want, no one delivers more than James Duerbeck. He will go to any length to make sure his customer gets the service that they deserve. There is not another person I would recommend more to buy from than James Duerbeck. More

Awesome experience. James Duerbeck was very helpfull and professional. He was able to find the car that I wanted, without going over my budget limit. professional. He was able to find the car that I wanted, without going over my budget limit. More

Mr. Duerbeck was extremely welcoming, knowledgeable and comfortable to work with. When I was about to leave, after signing the contract, I realized that there was a feature that I wanted on my car that was comfortable to work with. When I was about to leave, after signing the contract, I realized that there was a feature that I wanted on my car that was missing from the car on the lot that I had contracted for. Without batting an eye, Mr. Duerbeck went back to the drawing board and ordered the car from Germany with the missing feature, making this an addendum to the original contact rather than having to take the time to draw up a new contract. I have seen him several times since I bought my car with questions about how to use some of the technology and he has been extremely accommodating every time. In fact, he programmed his phone number into my radio buttons (that I can delete at any time), so I can reach him with one touch dialing! I got Mr. Duerbeck's name from two friends of mine who had bought several BMW's from him in the past. I would not hesitate to refer others to Mr. Duerbeck. More

It was a great experience doing business with BMW of Fair Fax specially the sales associate James Duerbeck was very professional on dealing with Customer. he did an outstanding job listening to what I need a Fax specially the sales associate James Duerbeck was very professional on dealing with Customer. he did an outstanding job listening to what I need and provide exactly what I was looking for. I will defiantly very satisfy with his customer Service and recommend him to my other friends and families. More

Purchased an Audi S4 from them in September 2012. Very happy with the car and the finance department did a great job. Jude was extremely patient and really impressed me with his product knowledge, not happy with the car and the finance department did a great job. Jude was extremely patient and really impressed me with his product knowledge, not just of the newer cars but back 20 years or so as well. Very enjoyable to work with. Thanks for the great job! More

I purchased a used 2009 5 series in 2012 from a different dealership - the car was still under warranty. I requested the service records from Fairfax BMW at my initial visit (for scheduled maintenance) howe dealership - the car was still under warranty. I requested the service records from Fairfax BMW at my initial visit (for scheduled maintenance) however, dealership refused to provide. They did tell me that all scheduled maintenance was up to date and that upon review of my car no other maintenance was required. Some 5K miles later (at 55K on the odometer) upon seeing that brake fluid exchange was required (by conditions based servicing display) I scheduled service to do this work. On BMW Fairfax's website I found a coupon for brake fluid exchange for $150. I called, made an appointment and let them know I wanted to do the brake fluid exchange. Additionally, I told them I would be waiting at the dealership for the car. Upon arriving for my appointment, the service representative told me that I "needed" (recommended) an additional $400 in service based upon my client records and that the brake service was actually $250 (an additional $100) because a "scope" was required to reset the computer to let it know that the brake fluid had been changed. Included in this "recommended" work was to replace the "lifetime" power steering fluid - at 55K miles. I told him that my maintenance was up to date and he said that my customer file said I needed this work done. I asked about the service records for the car and he said Fairfax doesn't incorporate this info into their "recommenced service" - it is based solely on your personal records with BMW. One can imagine the sort of windfall this would provide to the dealership for doing service that had already been performed. I was also confused by the "microfilter" charge of 160, which he never explained was the cabin air filter and presumably would of been handled in scheduled maintenance (and is apparently good for 15K). The conversation became heated as I explained that I don't appreciate coming in for one service and then being pitched a whole bunch of services which the dealership either doesn't even know if I need at a minimum(see car records comments above) or worse knows I don't need. In particular there is NO requirement to perform a scope service on a brake fluid exchange - you can reset the computer manually in about 30 seconds. When I asked why the Service Rep didn't explain that the microfilter was not part of the brake fluid exchange his response was "you didn't ask" That's not customer service that is economic opportunism. When I ask you to perform a service and I am waiting on my vehicle your job is to do the service I requested and not waste my time. When I told him I needed to leave his response was "there's the door," pointing to the exit. I called the service department and requested that I be removed from their records and not to call me because of the poor customer service I had just recieved - her response "Ill take you out of the system right now." They clearly dont want your business and certainly dont want to earn it. I am fairly familiar with vehicles and maintenance requirements, which begs the question: if they are trying to do this to me, who else are they trying to do this to? I love driving BMWs but I would never allow my wife to purchase one - I could not trust that the dealership, in particular Farifax BMW wont take every opportunity to gouge her for unnecessary work. More