BMW of Fairfax

Worst Car Salesman and sales manager I ever encountered!! High end dealership with used car lot mentality.. They will try to rip you off!! Pete..sales manager is rude and has no customer service skills. Mar High end dealership with used car lot mentality.. They will try to rip you off!! Pete..sales manager is rude and has no customer service skills. Mark..the GM is not responsive and could care less about you. The dealership is not registered with the BBB and has an "F" rating! STAY AWAY FROM THEM!!!!!!!!!! More

I've been debating about buying a new BMW for a while now, I've done my research and I've been to a few BMW dealerships looking at the new 3 series. Finally I decided that it was time to purchase but it now, I've done my research and I've been to a few BMW dealerships looking at the new 3 series. Finally I decided that it was time to purchase but it was Sunday and the only BMW dealership open was BMW of Fairfax. I stopped by got to the counter and although it looked like they were very busy someone came and greeted me right away. Carlos explained that he was just finishing up with a customer and would be with me shortly. I waited no more than 2 minutes, Carlos came back I explained my situation and told him although I was pretty sure I knew what I wanted I still wanted to test drive the vehicle. Carlos took the time to explain everything about the vehicle how no other salesman had done before. It's like I was seeing a different vehicle which made me love it even more. Carlos was very knowledgeable and seem to really love the vehicles he was talking about. When the time came to look at figures Carlos showed all the options out there for financing and again I was impressed that all the numbers had beat the other dealerships I had previously been to. Once all the terms were met I went and met with Nick in financing who was very professional and again very knowledgeable with the vehicles. I couldn't be happier with this experience, I definitely recommend BMW of Fairfax and everyone there specially Carlos and Nick. When Carlos was showing me the vehicle before I was leaving I learned from the manager that this was Carlos first week at the dealership, I told him that they better keep him. More

I trade in my X6 for a new Z4; my fourth vehicle from BMW of Fairfax. They always take great care of me, and the customer service is outstanding! of Fairfax. They always take great care of me, and the customer service is outstanding! More

You often never hear the good stories about a used car purchase. I was interested in an X5 at BMW of Fairfax and was put in contact with Kyle Groom. Kyle is a straight forward no nonsense salesman. He was purchase. I was interested in an X5 at BMW of Fairfax and was put in contact with Kyle Groom. Kyle is a straight forward no nonsense salesman. He was very upfront about the price, the available financing and the condition of the car. He answered all of my questions in a timely fashion and gave me the news straight up – no matter if it was good or bad. Based on my good gut feeling – I decided to purchase the car. I was pleased to find the condition of the car the good and the bad, EXACTLY as he described if not better. I arranged to finance the car through the dealership with Andrew Caprio. Andrew went the extra mile to get me a fantastic finance rate and explained everything so clearly it was if he were teaching me to add 1+1. Soon after leaving the dealership the air conditioning began to malfunction. Dreading an 8 hour drive home to CT in the hot summer traffic with a malfunctioning air conditioner, I called Kyle. Despite it now being about 3:00 on a Saturday afternoon he got the car into the service department where they were able to rectify the problem. This is nothing short of extra ordinary customer service! They could have just as easily said too bad your car is out of warranty, it is your car now but instead they did the right thing. I would most certainly recommend Kyle, Andrew and Fairfax BMW based on my amazing experience. Thank you! More

Went in for annual maintenance. all I needed was an estimate to fix 3 issues, one of the cup holder wasn't sliding out, tail light needed replacement,change brake fluid. I dropped off the car at 9:15 a estimate to fix 3 issues, one of the cup holder wasn't sliding out, tail light needed replacement,change brake fluid. I dropped off the car at 9:15 am and was told that they'll have this estimate for me by 2pm. Really..it takes 5hrs for an estimate? After repeated phone calls/messages to check if the estmate was ready I get a phone call and at 3:15..it's still not ready. At 4pm I'm presented an invoice for $250. The brake fluid was filled for a cost of $100.30 even when I had requested an estimate ONLY. Too steep a price..fine I'll pay that. But then $150 charge for a diagnostic to tell me the same issues I'd already told them that I needed an estimate for..that's unethical. It apparently is their POLICY they do a dignostic check and not take my word for it. This fee wasn't disclosed to me..after 30min of discussion with Jerell he agrees to replace my cupholder as an adjustment to the diagnostic price & charges me $15.92 for a repair order!! The only reason I used them even after reading abt the horrible service & experiencing this once myself earlier is their proximity to my work. Will never go there again. More

After shopping several dealers and brands before making this purchase, I found James to be the most knowledgeable salesman about his product that I have run into. He has also given great after purchase se this purchase, I found James to be the most knowledgeable salesman about his product that I have run into. He has also given great after purchase service.The BMW z4 I purchased is loaded with many features I needed to learn how to use. James has taken the time to teach me to use these features as well as give me instruction on how to get the most out of my new Z4 roadster. More

If you take your car into this shop and State Farm is picking up the ticke for body work watch out. I was crashed into in my E65 and the other guys insurance which is State Farm is paying. They have a de picking up the ticke for body work watch out. I was crashed into in my E65 and the other guys insurance which is State Farm is paying. They have a deal with State Farm thatthey will 1) use non BMW parts if they can 2)Not repair all of the damage to keep the bill low and keep State Farms "recommneded body shop status" 3) They call what gets fixed and what does not ( see #2). If you have a BMW that has been in an accident and State Farm is paying - take it to a BMW dealer that does not have a contract with State Farm More

Took the car in so many times for the same low coolant problem and they keep changing different parts until warranty ran out. Then they charged for the coolant expansion tank which I have told them to rep problem and they keep changing different parts until warranty ran out. Then they charged for the coolant expansion tank which I have told them to replace from the beginning as it is a common issue with E60 five series. Con artist and deceptive business practice to make a buck. Never buy or service your BMW there unless you want to be robbed. To top it off, overchared credit card after faxing in authorization form with the bill and now having a heck of a time getting the credit back. More

We bought a used Certified BMW on 4/23/2011 from BMW Fairfax VA for $28000. $7000 was paid in Cash/Credit Card the balance due on Monday 4/25/2011 by certified Bank check. We had issues with signing a F Fairfax VA for $28000. $7000 was paid in Cash/Credit Card the balance due on Monday 4/25/2011 by certified Bank check. We had issues with signing a FINANCE APPLICATION with the salesperson. We were then referred to the finance manager Andrew Caprio. We inquired from him as to when we would get the title. In a loud voice (everyone could hear) he said that we had issues with everything. First we had issues with the finance application and now we had issues with the title. He said your certified Bank check does not mean anything. They hold up everything for 10 days or more. Come back Monday and ask the titling department. It's not his job. If the payment is complete would this guy not know when we would get the title. Why are we being forced to sign a finance application. This guy says it is for ID check. Are we that dumb? I have the original application that I filled out. I requested another one. We refused to fill out the finance application since that is what it is. It is not a ID Check. How can this guy be the Finance Manager when he does not know the basics of etiquette? A 5 year old would have more sense. My son dealt with the salesperson on the purchase of the car. Andrew Caprio told my son to butt out of the discussions since he was not the Buyer?????? There were 3 members of the family. Andrew Caprio had insurance information, Virginal Driver License information on all 3 family members. We were trading in a car (but changed our mind and did not)so basically he had the title in file. The ID check in the form of a Financial application does not make any sense. AVOID THIS DEALER TAKE YOUR BUSINESS SOMEWHERE ELSE!!!!!! More

The I-drive on my X6 stopped working. I called Charles and he was able to fit me in the next day, provided a loaner for me. I requested that Mike Salins work on my vehicle (he is one of their beat techni and he was able to fit me in the next day, provided a loaner for me. I requested that Mike Salins work on my vehicle (he is one of their beat technicians). They fixed my X6 and I picked it up at the end of the day. More