BMW of Fairfax

James is obviously an enthusiast and really helped me spec out the vehicle that I wanted. He walked me through the whole process of ordering the car and arranging for Performance Center Delivery. spec out the vehicle that I wanted. He walked me through the whole process of ordering the car and arranging for Performance Center Delivery. More

I went in looking for a 3 series. My friend who works in a different department recommended me to Mr. James Duerbeck. He had been very friendly and very a knowledgeable person when it comes to BMWs and cars a different department recommended me to Mr. James Duerbeck. He had been very friendly and very a knowledgeable person when it comes to BMWs and cars. So, it was my very first time purchasing a BMW/car and he gave me all the information about the car in and out. The best part when we were negotiating about the car, he was very honest and did not rip me off. After purchasing the car, James kept in touch with me and always welcomed me to give him a call/e-mail whenever I have questions. So if you are in the DC metro area, I would go to BMW of Fairfax and make an appointment with James. You will not be disappointed! Calvin More

James knows everything, has a lot of patience to explain basic things to people unused to having wonderful machines such as a BMW, and provides you immediate assistance in case it is needed. I felt very con basic things to people unused to having wonderful machines such as a BMW, and provides you immediate assistance in case it is needed. I felt very confident in dealing with him and other staff at BMW Fairfax. I am very satisfied with everything. More

Wow, I am blown away with the utmost professionalism and courtesy I had ever seen from a car purchase experience. I went to the dealership unsure if I were more interested in a X5 or X6 - James made himself courtesy I had ever seen from a car purchase experience. I went to the dealership unsure if I were more interested in a X5 or X6 - James made himself readily available to answer questions while giving me the satisfaction of a non-pushy sales person. He listened and assessed my needs in a vehicle and was not biased when providing recommendations for me. If you're looking for a friendly, professional sales person who will assist you as if you were long-term friends, I HIGHLY recommend James Duerbeck!! More

Car was brought for repairs; estimated time to fix 5 days. Inquired about a loaner vechile, and said it was impossible. Inquired further, as we all know its not impossible. Found out I could be placed days. Inquired about a loaner vechile, and said it was impossible. Inquired further, as we all know its not impossible. Found out I could be placed #12 on a waitlist. Said sure, put me on it. Inquired again on Day 5, and said a loaner will be ready in 1 hour. HAHAAHHA Did not hear back from my advisor. Ok moving forward to Day 11( with no replacement vechile): Receive a voice message that a Loaner is avaiable. HAHAHA this guy has to be kidding me! My Immediate thought is how much LONGER WILL IT TAKE THE DEALERSHIP to fix the repairs. Called back, & 1st question is my car ready, beacuse your detailed VM identifying me and my car, said a loaner is avaiable. The idiot advisor literally puts on a fake voice ands say Surprise it is! Conclusion, they treat they customers like IDIOTS< so dont be an Idiot and take your car here. I will neverwaste my time and put myself in a postion with this Dealership again. Calls to BMWNA were made, and just told they cannot do anything as it is an Indepently owed Dealership.. SPEND YOUR TIME AND $$$$$$$ ELSEWHERE More

We recently purchased our second BMW from James, the first a 3 series and this time an X5. James was extremely professional during the entire process and even so during the most recent purchase. He is first a 3 series and this time an X5. James was extremely professional during the entire process and even so during the most recent purchase. He is knowledgeable and never pressures you into a sale. He knows as well as the buyer that the cars sells itself. I cant say enough about James' professionalism and attention to detail. Lawrence E. More

James is the reason for my five star review of this dealership! One of the best in the industry! He made buying my new X3 such a pleasant experience, and more than a year later, I can still email him w dealership! One of the best in the industry! He made buying my new X3 such a pleasant experience, and more than a year later, I can still email him with questions, knowing he will get back to me within hours! If you are in the market for a BMW, please contact James Duerbeck at BMW of Fairfax. I assure you will NOT regret it! More

dont trust their offers, deal will change when you get there,dont know where they get blue book pricing,not what everyone is using.make sure you take someone with you if you go to this dealer that knows a there,dont know where they get blue book pricing,not what everyone is using.make sure you take someone with you if you go to this dealer that knows about buying a car,cause they will try to get one over on you,best bet stay away,better dealers out there,research before you spend your money there. More

The used car salesmen from BMW of Fairfax and xxxx rude. (And I am not exaggerating it). Go check it out for yourself, I have been there to test and drive cars at 4 different instances when buying BMW's (And I am not exaggerating it). Go check it out for yourself, I have been there to test and drive cars at 4 different instances when buying BMW's for myself and 2 of my other friends. These guys think they are paying us money to buy their cars!!! - Although we personally loved 2 cars in 2 different instances. We didnot buy it from them just because of the attitude and professionalism the folks at BMW of Fairfax show when talking to prospective buyers. In both these instances we both it from BMW of Sterling. I am writing this so that other people will read what kind of business these people do. We are the one paying their salaries by our purchases, those dimwits dont understand! More

I went to a different BMW dealership before I went to BMW of Fairfax and I did not receive the quality of service I received when I finally went to BMW of Fairfax and was helped by James Duerbeck who did eve of Fairfax and I did not receive the quality of service I received when I finally went to BMW of Fairfax and was helped by James Duerbeck who did everything possible for me to get the car I desired and that I didn't even think I was able to get at the time but he made it possible and make my experienced of leasing my first BMW a really great one. He's help and quality of service is beyond comparison. More