BMW of Fairfax

This is the second car I have leased with the help of James Duerbeck at BMW Fairfax. James is a pleasure to work with and a true professional. He knows these cars inside and out making the decision proce James Duerbeck at BMW Fairfax. James is a pleasure to work with and a true professional. He knows these cars inside and out making the decision process less stressful and more enjoyable. I would recommend James to anyone looking for a hassle free process and a fair price on a new BMW. Definitely ask him about the Performance Center Delivery, a truly worthwhile experience. More

I had a fantastic experience with James Duerbeck in ordering a new BMW. From the moment I walked into the door, he was warm, inviting, and professional. Every question and concern I had was answered th ordering a new BMW. From the moment I walked into the door, he was warm, inviting, and professional. Every question and concern I had was answered thoroughly and completely. When he didn't know the answer to something, he was sure to follow up with a phone call or email. James honestly blew all of my expectations out of the water regarding the car sales experience. If my next car is a BMW, I'm going directly to him. More

James loves BMW, he is attentive to details and very helpful. He genuinely cares about his customers. He follows up with us on a regular basis. helpful. He genuinely cares about his customers. He follows up with us on a regular basis. More

Best and easiest experience I've ever had buying or leasing a new car. James is exceptionally responsive and available. He knows his products and his competitors' products. He is clearly interested leasing a new car. James is exceptionally responsive and available. He knows his products and his competitors' products. He is clearly interested in building a long-term relationship with his clients and improving their ownership experience, even after purchase. Maryam was delightful, knowledgeable, and efficient. I wouldn't hesitate to recommend BMW of Fairfax and I suggest you see James and Maryam. More

I have worked with James Duerbeck twice now and both times he has been up front, friendly and very knowledgeable. He knows the product line very well, but more importantly he is a honest guy who will g times he has been up front, friendly and very knowledgeable. He knows the product line very well, but more importantly he is a honest guy who will get you a fair price with no hassle. He made buying a car from overseas for my wife and I very simple; all we really had to do was come in and sign some papers over the course of 30 minutes and we had a new X1. James was available and accessible to us after the sale to for follow up questions and is never put off by our calls, no matter how trivial. Basically, I am not going to any other client advisor in the future or dealer. I now have a one stop shop for all my BMW needs. More

I had a great experience purchasing my BMW from BMW of Fairfax. James Duerbeck was my sales rep. I contacted him directly after reading his reviews. James is knowledgeable, informative, friendly and pr Fairfax. James Duerbeck was my sales rep. I contacted him directly after reading his reviews. James is knowledgeable, informative, friendly and professional. He is very responsive to emails and phone calls. I was impressed with the overview of the car he gave me because it was thorough. Maryam Malikyar did my finance paper work. Maryam is very personable, answered any questions I had and made me feel comfortable. I didn't feel any pressure from James or Maryam. I would recommend them to anyone thinking about or wanting to buy a bimmer. Margaret S. More

I bought my 2007 BMW last year and had a great experience. I got a good price and I haven't had any issues with the car. It is a much safer vehicle for my daughter than my previous Hondas. I am ab experience. I got a good price and I haven't had any issues with the car. It is a much safer vehicle for my daughter than my previous Hondas. I am able to get in and out easily for routine maintenance. More

Frankie Johnson is without a doubt, the finest, most professional auto service consultant I have ever had the honor and pleasure of dealing with. I actually look forward to bringing both of my BMW cars professional auto service consultant I have ever had the honor and pleasure of dealing with. I actually look forward to bringing both of my BMW cars in for service because I know that I will be treated well and my cars will receive the needed attention they deserve. That positive service experience is the reason I purchased my 2nd BMW from BMW of Fairfax. Now my wife can receive the same quality service that I have been receiving for years when she brings her car in for service and attention. No matter what the issue is with the car, Frankie will take care of the issue to satisfy the constraints on your time while taking care of the mechanical needs of our"Ultimate Driving Machines." Keep an eye on this superstar performer because she is going places in the auto and customer service market. BMW of America needs to continue to challenge her and promote her accordingly as they need to plant her professional attributes to the rest of the BMW dealers in the United States! More

Ms. Frankie Johnson has been my service advisor for the last two years and she always provides outstanding customer service. Frankie is always responsive to my service needs/issues, and she also makes su last two years and she always provides outstanding customer service. Frankie is always responsive to my service needs/issues, and she also makes sure that my personal needs are taken care of as well (with respect to a loner vehicle, a ride home, etc.). She is extremely knowledgable about BMW vehicles and her quick wit and personable nature are refreshing and lets me know that I can trust BMW of Fairfax because I trust her. I have been a BMW customer for over 20 years and she is by far the best Service Advisor I've had the pleasure of working with. More

Ms. Frankie Johnson has been my Service Advisor of choice for several years. My 2006 BMW 525xi was purchased new from BMW of Fairfax and has been regularly serviced by your facility primarily due to Ms. Jo for several years. My 2006 BMW 525xi was purchased new from BMW of Fairfax and has been regularly serviced by your facility primarily due to Ms. Johnson's superb expertise, professionalism and courteous service consistently provided every time the car has been serviced. She routinely surpasses the expectation of providing friendly and quality service at all times and is a credit to the Service Department of BMW of Fairfax. Her understanding of customer concerns or questions regarding work requested or needed to be performed is unsurpassed and truly appreciated by a customer like me that treasures an automobile and takes particularly exceptional care of it. Ms. Johnson is the ultimate service advisor. She has been the reason I have continued to own this vehicle and intend to have it serviced by your Service Department so long as she is a member of your service staff. She deserves special recognition due to her consistently outstanding service rendered which is above and beyond expectation. Richard A. Morgan 703-759-1150 More