BMW of Fairfax

As a young female in a car dealership I often find that I receive poor treatment. This was not the case at BMW of Fairfax! The salesperson I worked with was James Duerbeck. I was referred to him by one of my receive poor treatment. This was not the case at BMW of Fairfax! The salesperson I worked with was James Duerbeck. I was referred to him by one of my good friends that said he was amazing. I was a little skeptical but after working with James myself I can tell you that James is the most professional, most sincere, most knowledgeable, and fairest salesperson I have ever met! He is at your service 24/7 and gave me his cell number to reach him anytime I needed anything. Since purchasing my new Bmw he has followed up by phone and email and even sent me a hand written thank you card! Go to BMW of fairfax and ask for James Duerbeck! More

I would recommend this dealership and this salesperson to anyone interested in buying a BMW. James has a passion for BMW vehicles which is obvious when you meet him. He is most knowledgeable about every pr anyone interested in buying a BMW. James has a passion for BMW vehicles which is obvious when you meet him. He is most knowledgeable about every product BMW has to offer. He is always honest and forthright which are two important qualities not always always evident in sales, but are most important to me in an individual regardless of their occupation. This is why I returned to purchase my second X3 from James. My first experience was no different from the first. I received the same personalized attention the second time just as I did the first. The X3 I wanted wasn't available on the lot, so it was special ordered on a the computer by James. Because I couldn't see or touch what I was ordering, he showed vehicles on the lot that had the same choices I made for my X3, such as the exterior color (including the other choice colors), the interior leather and colors, as well as letting me test drive a 2012 X3. This allowed me to compare the 2012 ride to the 2007, which I traded. He also described the options available with the cost, showed the functionality, and described the practicality of those options. I was NEVER pressured to upgrade an option. He respected my financial situation and my decisions. I walked away feeling confidentthat I made the right decisions regarding the build of my 2012 X3. Financing options were also provided to me from the outset. He assisted me in making the best decision for my lifestyle and budget without pressuring me. On delivery day, I was beside myself of how beautiful the car was and how happy I was with all the options. There were a few options that required demonstration; James took the time to walk me through all these functions. Never once did I feel rushed. It was, again, a great experience to buy another BMW from James. I'll be returning when the time comes. Give him a call at 703 409-9100 More

Bad Customer Service! I bought a 7 series and within Bad Customer Service! I bought a 7 series and within one month i had an axel problem. I tried to defend my case that i work from home, hence there Bad Customer Service! I bought a 7 series and within one month i had an axel problem. I tried to defend my case that i work from home, hence there was no way i could have caused the axel to break down in 24 days. I told them this is a pre-existing problem and they should cover the charges. But nooooo, they declined to cover the charges, and worst of all, had a very rude and arrogant sales manager to tell me this. At the end of it all, the money or the fee was not even the issue because i had already paid for the services to fix the axel before contacting the sales office to discuss the issue at hand. Even if they were going to insist on not paying for it, a good manager will have a better way to communicate effectively to the customer to get his point accross without loosing a prospective client. I have two BMWs, the first i got from Passport BMW (an X5). The only reason i didn't go with Passport for the second time was because i wanted a 750i and all they had were 750Li. Now thinking about it - I should have waited till they had one. More

Dealership cares about one thing: the sale. After the sale occurs, you are not a priority at all anymore. I purchased a high end vehicle from this dealership Aug 2011. Dealt with a salesman named Jess sale occurs, you are not a priority at all anymore. I purchased a high end vehicle from this dealership Aug 2011. Dealt with a salesman named Jesse Pippy. Nice young man (during the process), the sales process was quick and painless. So far, so good. The car came with a Bluetooth connection. I called Jesse three days after purchase to get the connection code. He said he would get it same day. Never heard back. Today is Sept 7, and I still have not received the code. It's not a priority, they received their money. Six days after I bought the car, it would not start. This put me in a huge bind as a father of two young children. Called the dealership to inform them of the issue. Jesse seemed annoyed, at best, to deal with this 'issue'. I had to repeatedly call to help get service to diagnose the problem. They never offered to tow the car in or have me talk to a service technician, it was just Jesse, when I could get a hold of him, trying to diagnose the problem for it. Fed up, I incurred the cost to get the car towed to a service facility to get it checked out. Issue was nothing related to what Jesse thought, and I was out of pocket $1,055. Sent a fax to Jesse with no response for several days. I called Jesse with this information, he became even more distant about any possibilty of the dealership assisting me with this cost. As a reminder, this was six days after the purchase. I sent a formal letter to the general manager, Mark McCollum, to detail the issues. Received an email from Jesse reinforcing the dealership will not assist at all with the costs. Severely disappointed. I have bought several vehicles from Euromotorcars in Bethesda where the dealership went out of their way to assist with initial glitches the car had leaving the dealership, gave me a same model rental, and followed up same day. I lament that I did not purchase again from Euromotorcars. Hope this review assists others looking at different BMW dealerships - if you visit BMW of Fairfax, you will walk in impressed with the immediate service but if you run into issues after leave the lot, beware - you run the risk of extremely poor service, a large bill in your hand, and the obvious apathy of the management team. More

I am so angry and frustrated I don't know where to even begin, to sum it all up, these guys are freaking clueless!!!!!!! BE AWARE!!! begin, to sum it all up, these guys are freaking clueless!!!!!!! BE AWARE!!! More

I planned to buy a 2008 BMW 328i from a Private Seller and brought the car to this dealership for Pre-sales inspection. They charged me $236.00 for a 3 hour complete pre-sales inspection so that I have pi and brought the car to this dealership for Pre-sales inspection. They charged me $236.00 for a 3 hour complete pre-sales inspection so that I have piece of mind, before buying this car. As per them, the car was great and had no issues. I had a pre-approved loan from my bank and when I met my Loan officer to collect the cheque, after checking the VIN#, in 5 minutes, he informed me that this is a Lemon Car. A lemon car is one which had i year maintenance issues due to faulty manufacturing and BMW buys back such cars and sells them cheap at auctions. The seller was trying to scam me but one thing which I dont understand is, an authorized dealer is unable to tell me about a purchase backed car of BMW, but a Loan officer without internal information of BMW inventory can tell me more about the car. I went back to the dealership for explanation and as per them they only check the car from inside out. Well, doing an error is one thing and then covering it with more lies is another thing. This is one of the worst dealers I have ever met. I took the VIN# to another dealer and the first thing they told me was that the car was a Lemon car. Surely, this is not the best practice issue but the way they con a customer. More

I had a very positive experience with BMW of Fairfax. They definitely have earned repeat business. The sales staff with whom we worked were knowledgeable, efficient, and responsive. It was very cordial a They definitely have earned repeat business. The sales staff with whom we worked were knowledgeable, efficient, and responsive. It was very cordial and pleasant experience. We test drove one day and received a list of vehicles with the options that fit our general criteria. Jim offered to have a vehicle custom-built; I think that requires a 6-8 week lead time. About a week later, we returned to purchase the vehicle. Hassle-free overall. Now, the dealership is located in Fairfax, so weekday traffic can be annoying. Time your test-drives so that you can avoid rush-hour. More

I was interested in a CPO used Z4 and worked with Jude. The price was bottom floor and could not be beat, but they wouldn't budge at all (if the price ends in a 4, you won't get any discounts). I evaluated The price was bottom floor and could not be beat, but they wouldn't budge at all (if the price ends in a 4, you won't get any discounts). I evaluated it and finally drove down to buy the car within a week of the conversation. Jude kept me informed about the car and once I'd committed to buying it, he took the keys and made sure it was mine when I got there. These guys move a lot of cars and that means that they are tough negotiators. I got an amazing deal (about $5k less than the KBB price for the car without even getting to negotiate). All-in-all, I'm totally satisfied with my purchase and my experience with the dealership. Thanks, Jude! More

I took my 1999 M3 here for service related to a crash that I was in, Geico was footing the bill as the issues that the car was being seen for were electrical, from the moment the car went over to BMW of that I was in, Geico was footing the bill as the issues that the car was being seen for were electrical, from the moment the car went over to BMW of Fairfax I had issues with the way I was treated, and the way they handled the situation: -I called on a Tuesday to schedule an appointment for the car to come in, the girl on the phone told me they could see the car first thing the next morning, I told her I would night owl the car and leave it so it was ready first thing. The next morning after calling 3 times, I was finally told a 2 pm that they were super busy and somebody was just getting to it now. -Over the next few days I had to hunt down my service adviser to find out what was going on with the 1 hour of diagnostic time they needed, It took 3 days to get anything out of him, and at that point all they had managed to do was plug the car into the computer and read fault codes (this is a 5 minute job they charged an hour worth of time for). -It got so bad that I had to make a surprise visit to the shop to find out what was going on with the car. The mechanic hadn't even printed out the fault codes, and had only downloaded the fault codes for 1 of the 2 systems I asked them to look at. At this time the SA tried to tell me the car need a smoke test for a vaccum leak-which was not the case because the problem I was having was electrical, when I told him he was wrong the response I got was-My Mechanic worked for Nascar for 10 years so he knows best. When I asked him to move ahead without the smoke test and look at the other issue I had he refused and said we had to do the smoke test at two hours @ $150/hour -I had to take the car to BMW of Sterling because not only did the SA refuse to do any work other than unnecessary work, but he would not return Geico's calls. This was a terrible experience in all aspects from the customer service, to the mechanic/service adviser honesty, to the cost, I would never go back here, and I would advise against ever taking your vehicle to this place! More

My experience at BMW of Fairfax was mostly positive. Jude Madobuko was the salesman I dealt with the most. He kept me informed every step of the way during the sale and has provided me with guidance on Jude Madobuko was the salesman I dealt with the most. He kept me informed every step of the way during the sale and has provided me with guidance on various issues I've encountered a month after the sale. I feel he was open and honest with me and had my best interest in mind. He did not try to pressure me into anything; he simply provided me with the information I needed to make an informed decision about my purchase. I hope when I have to have the vehicle serviced, I receive the same star treatment. More