BMW of Fairfax

Mr. Duerbeck was extremely welcoming, knowledgeable and comfortable to work with. When I was about to leave, after signing the contract, I realized that there was a feature that I wanted on my car that was comfortable to work with. When I was about to leave, after signing the contract, I realized that there was a feature that I wanted on my car that was missing from the car on the lot that I had contracted for. Without batting an eye, Mr. Duerbeck went back to the drawing board and ordered the car from Germany with the missing feature, making this an addendum to the original contact rather than having to take the time to draw up a new contract. I have seen him several times since I bought my car with questions about how to use some of the technology and he has been extremely accommodating every time. In fact, he programmed his phone number into my radio buttons (that I can delete at any time), so I can reach him with one touch dialing! I got Mr. Duerbeck's name from two friends of mine who had bought several BMW's from him in the past. I would not hesitate to refer others to Mr. Duerbeck. More

It was a great experience doing business with BMW of Fair Fax specially the sales associate James Duerbeck was very professional on dealing with Customer. he did an outstanding job listening to what I need a Fax specially the sales associate James Duerbeck was very professional on dealing with Customer. he did an outstanding job listening to what I need and provide exactly what I was looking for. I will defiantly very satisfy with his customer Service and recommend him to my other friends and families. More

Purchased an Audi S4 from them in September 2012. Very happy with the car and the finance department did a great job. Jude was extremely patient and really impressed me with his product knowledge, not happy with the car and the finance department did a great job. Jude was extremely patient and really impressed me with his product knowledge, not just of the newer cars but back 20 years or so as well. Very enjoyable to work with. Thanks for the great job! More

I purchased a used 2009 5 series in 2012 from a different dealership - the car was still under warranty. I requested the service records from Fairfax BMW at my initial visit (for scheduled maintenance) howe dealership - the car was still under warranty. I requested the service records from Fairfax BMW at my initial visit (for scheduled maintenance) however, dealership refused to provide. They did tell me that all scheduled maintenance was up to date and that upon review of my car no other maintenance was required. Some 5K miles later (at 55K on the odometer) upon seeing that brake fluid exchange was required (by conditions based servicing display) I scheduled service to do this work. On BMW Fairfax's website I found a coupon for brake fluid exchange for $150. I called, made an appointment and let them know I wanted to do the brake fluid exchange. Additionally, I told them I would be waiting at the dealership for the car. Upon arriving for my appointment, the service representative told me that I "needed" (recommended) an additional $400 in service based upon my client records and that the brake service was actually $250 (an additional $100) because a "scope" was required to reset the computer to let it know that the brake fluid had been changed. Included in this "recommended" work was to replace the "lifetime" power steering fluid - at 55K miles. I told him that my maintenance was up to date and he said that my customer file said I needed this work done. I asked about the service records for the car and he said Fairfax doesn't incorporate this info into their "recommenced service" - it is based solely on your personal records with BMW. One can imagine the sort of windfall this would provide to the dealership for doing service that had already been performed. I was also confused by the "microfilter" charge of 160, which he never explained was the cabin air filter and presumably would of been handled in scheduled maintenance (and is apparently good for 15K). The conversation became heated as I explained that I don't appreciate coming in for one service and then being pitched a whole bunch of services which the dealership either doesn't even know if I need at a minimum(see car records comments above) or worse knows I don't need. In particular there is NO requirement to perform a scope service on a brake fluid exchange - you can reset the computer manually in about 30 seconds. When I asked why the Service Rep didn't explain that the microfilter was not part of the brake fluid exchange his response was "you didn't ask" That's not customer service that is economic opportunism. When I ask you to perform a service and I am waiting on my vehicle your job is to do the service I requested and not waste my time. When I told him I needed to leave his response was "there's the door," pointing to the exit. I called the service department and requested that I be removed from their records and not to call me because of the poor customer service I had just recieved - her response "Ill take you out of the system right now." They clearly dont want your business and certainly dont want to earn it. I am fairly familiar with vehicles and maintenance requirements, which begs the question: if they are trying to do this to me, who else are they trying to do this to? I love driving BMWs but I would never allow my wife to purchase one - I could not trust that the dealership, in particular Farifax BMW wont take every opportunity to gouge her for unnecessary work. More

I purchased a demo 335d that with 15K miles and had a very positive experience with the used car division at BMW of Fairfax. My sales agent was Mike Navidi and he was a pleasure to work with. During our very positive experience with the used car division at BMW of Fairfax. My sales agent was Mike Navidi and he was a pleasure to work with. During our test drive, my home alarm system had tripped and he encouraged me to extend the test drive to check out the house and speak to the police. All was good and Mike was entirely understanding throughout the ordeal. Mike is passionate about his product and that translated into a pleasurable purchase experience. The car did not have mats, but Mike ensured that they were added to the "we owe" statement as part of the deal. All in all, I believe I received a fair deal from BMW of Fairfax and will begin our search there when it is time to replace my wife's vehicle. The car has half of the BMW "no cost maintenance" warranty and I will post a follow-up review of their service facility in a few months. More

The folks here are perhaps THE WORST car salesmen in the entire Northern Virginia area. Extremely rude, incompetent and do not even honor deals that they said they would to begin with. We got a call from BM entire Northern Virginia area. Extremely rude, incompetent and do not even honor deals that they said they would to begin with. We got a call from BMW Fairfax saying they would honor a deal we had asked for online. I double-checked with the salesman on the phone to make sure it wasn't the usual car dealership schpeel that you get -- the salesman said "we will definitely offer you this deal if not better it... come in to lock the price." So we drove 20 miles to get to the dealership and met with the sales manager, Pete. Now, Pete is perhaps the rudest salesperson you will ever meet. He says right off the bat that they wont honor the deal without EVEN listening to why we were there. Then he puts his hands to our face to interrupt me and my wife from talking. He talks over us and tells us that we are raising our voice. Then he walks out while we're explaining the situation saying he doesn't want to listen to us. Does not apologize, does not EVEN agree it's a mistake on their part. Simply walks out. It was the rudest we have been treated by any customer service rep ever. This should not be surprising to anyone who has dealt with BMW Fairfax in the past. Their online yelp and google reviews are abominable and I witnessed it first hand today. I am filing a complaint with BBB and will call BMW to personally lodge a complaint against this dealership. This is bad reputation for BMW, ultimately. More

James Duerbeck is amazing! He really went above and beyond and made everything so easy and enjoyable. My car (made to order) was ready within weeks (much quicker than expected), and he was very communi beyond and made everything so easy and enjoyable. My car (made to order) was ready within weeks (much quicker than expected), and he was very communicative throughout the process. He makes himself readily available to his clients and always answers questions/returns phone calls promptly. He spent a lot of time with me going over all the features of the car, etc. when I picked it up, and he was extremely knowledgable and receptive to questions. He even helped arrange to have my old car shipped across the country to the new owner, and let me leave it in his lot until it was picked up by the shipper. The whole process could not have been easier or more enjoyable, and James is absolutely the reason for that! He is fantastic, work with him if you can...you'll be glad you did! More

Overall, my experience dealing with BMW of Fairfax has been excellent. Originally I was going to customer order a car. Dennis and Rey really spent the effort to secure a car that was exactly the same as been excellent. Originally I was going to customer order a car. Dennis and Rey really spent the effort to secure a car that was exactly the same as my custom order. A beautiful Mineral Gray 335xi in M Sport line with Walnut trim. They also gave a good deal. Also, they provided timely update on where the car was during the transfer and even was able to deliver it a couple days earlier than BMW planned date. Lastly, the final contract was a breeze. No high pressure sales, but rather a smooth process. Overall, I would highly recommend Dennis Wang and Rey Wolmer for a BMW purchase. More

This was our second purchase from James in the last two years. Exceptional customer service and responsiveness. James has always acted with integrity and does not put pressure on his clients. I would (and years. Exceptional customer service and responsiveness. James has always acted with integrity and does not put pressure on his clients. I would (and have) highly recommend James to family and friends. Leslie Altizer More

I recently purchased a vehicle from BMW of Fairfax and had a great experience. I highly recommend my salesperson James Duerbeck and finance manager, Maryam Malikar. They made the entire sales process seam had a great experience. I highly recommend my salesperson James Duerbeck and finance manager, Maryam Malikar. They made the entire sales process seamless, efficient and treated me with respect. True professionals! More