BMW of Fairfax

New 328i purchase from BMW of Fairfax I recently purchased a BMW 328i from BMW of Fairfax. James Duerbeck was the salesman that helped me through this process. He did a great job informi I recently purchased a BMW 328i from BMW of Fairfax. James Duerbeck was the salesman that helped me through this process. He did a great job informing me about the vehicle. James took the time to answer all of my questions when deciding on the car that would be best for me. After purchase he has followed up with two sessions to show me the technology of the car. It was very helpful! James has made himself available to answer any questions as they arise. More

Terrible Experience, I really expected better. Where do I begin? Recently I began searching for a new vehicle, as my car was getting old and no longer suited my life style. My parents had bought a Where do I begin? Recently I began searching for a new vehicle, as my car was getting old and no longer suited my life style. My parents had bought a New BMW from Petr and had nothing but great things to say about him, so I contacted him to see if they had anything I might like. Initially I liked a Certified 535 they had on the lot. Petr allowed me to take the car on a test drive and I decided it was far to large. I am a single 22 year old, and the car just felt far to big for me. We came back to the dealership and we began looking for another solution. This time a 3series. I found one in Mojave Metallic with oyster Dakota leather, I loved it. It was just about perfect. Only 27k miles on it. Most of the options I wanted (aside from sports package). I told him this is the one. I am young and just started a new job so it took me almost a week to get financing handled. However I got a great loan at 100% value at an incredibly low rate from ITCU. I called Petr and told him. I am approved I am just figuring out my negative equity now; as I was almost $10,000 upside down in my Mercedes. I told Petr that I would either finance the negative equity or I would just write a check. The next day I called and said I would write a check but I would need it post dated... This is the first problem I have. The sales manager literally told Petr he "didn't want to take a chance" on me. When my parents bought their car they post dated the check for almost the entire amount of the vehicle for two weeks WITH no problem. However, with me, suddenly its an issue. I make six figures and I have no outstanding debt other then an auto loan and a few credit cards. I am in the process of building credit. I see no reason why I would pose any form of threat or risk. I call my father and ask him to call the manager to see why he's treating me like some second rate kid, and suddenly the manager agrees to hold the check. I drive to the dealership (about an hour drive) only to be told, "sorry, the cars been sold". The Car was on the lot when I arrived, I saw it. It was sold minutes after I arrived. I should have been notified. The moment I said I was approved and on my way to buy the car, the keys should have been set away and that should have been that. I'm very disappointed. I expected so much better. I didn't appreciate the snide looks and eye rolling from the staff while I was waiting for Petr, either. Rubbish. Get your acts together. My father is buying his M4 from BMW of Charlottesville, that is also where I'd rather have my car serviced. After my poor experience here, I went to another dealership and bought a 335i Msport with 31k miles on it. One owner and still spent less then I would have on their 328i.... More

BMW Exterior Detailing - Scratch removal My new BMW had some minor scratches in the paint; some down to the clear coat. The car detailing service provided my Diamond Detailing was great. I My new BMW had some minor scratches in the paint; some down to the clear coat. The car detailing service provided my Diamond Detailing was great. I am impressed with the quality of their work, their excellent customer service and value. I would definitely recommend their service to anyone. I would definitely return to them for future detailing work. More

I got a 428xi from BWM of Fairfax and by far it was the best experience I've had purchasing a car. James Duerbeck assisted me through the whole process and helped me to make the correct decision. What real best experience I've had purchasing a car. James Duerbeck assisted me through the whole process and helped me to make the correct decision. What really made a difference is that he kept in touch just to make sure everything was ok. Usually you dont get that level of personalized attention. I would totally recommend getting your new BMW from these guys. More

Sales Rep James Duerbeck is a true professional that will go the extra distance for you whether you are "just looking" or "ready to finalize the deal." We met James in April 2013 when we were just looking a go the extra distance for you whether you are "just looking" or "ready to finalize the deal." We met James in April 2013 when we were just looking and during the period from April to 31 December (yep we closed the deal during an improptu visit on New Year's Eve ) he was there for us sending us monthly product updates and answering any/all questions. We throughly enjoyed the whole BMW experience thanks to James and the BMW Fairfax Team and we look forward to working with him again in the future. More

We recently leased our new 5 series from BMW of Fairfax. James Duerbeck helped us and was pleasure to work with. Both me and my wife were astonished with the service James Duerbeck provided. James is very k James Duerbeck helped us and was pleasure to work with. Both me and my wife were astonished with the service James Duerbeck provided. James is very knowledgeable about the BMWs, ask for him if you are looking to get a new BMW. More

I recently had the pleasure of buying a 2014 535i M-Sport BMW from James Duerbeck, U.S, European, Performance Center, & Diplomatic Sales Specialist of BMW of Fairfax, 8427 Lee Highway, Fairfax, VA 22031 T BMW from James Duerbeck, U.S, European, Performance Center, & Diplomatic Sales Specialist of BMW of Fairfax, 8427 Lee Highway, Fairfax, VA 22031 This will be my fourth BMW and my third 5 Series and our “best experience” at purchasing a new car. We stopped at BMW of Fairfax to get a copy of the 2014 Brochure as I was having a tough time understand all the new features and options available to me. I learned that all brochures are not available on the web. However, James saw my dilemma and volunteered to answer all my questions. My wife and I sat with James in his office and he went over every standard feature, option and packages available to us. He then took us out to look at car on the lot and we sat in a model that had many of the features we wanted and he went over the operation of all these features. In total we spent about 3 hours with James that day. A week later we came in for a test drive. By this time, it was pretty apparent that we would be ordering a vehicle since we were interested in so many different package and options. James picked out a test vehicle that would have the basic sport features we wanted. Then my wife and I took test rides with James that lasted a good hour. Afterwards, we sat down with James and ordered out New Car! James was straight forward with the pricing and all the savings we get from BMW and by the fact that we were USAA insurance members. We felt really good about the cost of our new car. James insured we got everything we wanted on the car and he thoroughly explained the pricing and our overall savings. Our new care only took six weeks to get to BMW of Fairfax. James worked with us to pick the best time to pick up the car. This was important to us as the weather had been really bad and we didn’t want to drive a new car home in the snow. There was absolutely no pressure from James to come in before we were ready. The day of our pick-up, James spent over two hours with us going over every control and button on the vehicle. He adjusted the driver seats for both of us to make sure we were sitting properly to enjoy the Car. On his own, James set up the memory buttons so that we could easily and quickly select controls for Navigation, phone, Pre-sets for Radio, Multi Media, split screen and lastly and direct line telephone number to James for any problems and questions we might have. He should patent this approach he set up for us. I will never need to change it. The personal service and the amount of time that James Duerbeck spent with us were unlike anything we have ever experienced in all of our years of buying new cars. It was a truly fun and a pleasurable experience. So if you’re looking to purchase a new BMW, give James a call on his cell at 703.409.9100. You will not be disappointed. Paul Shively & Claire Orth Fairfax, Virginia More

James is Very helpful and professional. He is an excellent salesperson, know what I need and help me to find the right car and equipments. excellent salesperson, know what I need and help me to find the right car and equipments. More

Great salesman, no pressure, friendly and made the process of buying a vehicle painless! I highly recommend Qais he addressed our concerns about the vehicle, gave us a fair price. Financing gave us a process of buying a vehicle painless! I highly recommend Qais he addressed our concerns about the vehicle, gave us a fair price. Financing gave us a slightly better rate and didn't presdure us to buy, buy extras. Highly recommend BMW of Fairfax! More

James did an excellent job showing us the features of the BMW Z4 (which we eventually selected). After we selected the BMW, James helped tremendously in providing information allowing us to make the decisio BMW Z4 (which we eventually selected). After we selected the BMW, James helped tremendously in providing information allowing us to make the decision on whether to lease or purchase the vehicle. James' expertise (and sense of style) helped my wife in selecting the exterior/interior color combination of the car. My wife loved the color combination when the car arrived. More