BMW of Fairfax

My Best Experience In Leasing A Car When I entered the showroom I was looking for a Used Car sales person. I believed a used BMW met my needs. I was then introduced to James Duerbeck. When I entered the showroom I was looking for a Used Car sales person. I believed a used BMW met my needs. I was then introduced to James Duerbeck. James offered me options that were not offered to me at any of the 3 BMW dealerships I visited to trade in my 2010 X5. James was able to structure a dealer that put me in a 2015 5 series. James and the sales team are excellent to work with. They made my experience pleasurable which I never thought I could say about a car dealership. When picking up my new 5 series James went through all the cars options and his knowledge of BMW's is exceptional. I would recommend BMW of Fairfax to anyone looking to buy a new or used BMW. More

Couldn't change a man hole cover The service department is WAY over priced and inept. Took my classic 840CI for routine work. The car was returned to me with windshield wipers that we The service department is WAY over priced and inept. Took my classic 840CI for routine work. The car was returned to me with windshield wipers that were chipping the paint (supposed to be new wiper blades - their cost $155 for OEM parts worth $54. Installed a new winshield washer bottle, the screws to secure the unit were lying on top of the engine and unit was resting on side of engine compartment. DON'T TAKE YOUR CAR TO THIS OUTFIT!!! More

Very Professional and Straight Forward If you are considering the purchase of a BMW, make sure you see James Duerbeck at Fairfax BMW. James helped me with my recent purchase of a BMW and If you are considering the purchase of a BMW, make sure you see James Duerbeck at Fairfax BMW. James helped me with my recent purchase of a BMW and the overall experience was remarkably straight forward and fair. James carefully listened to what type of vehicle and options I was looking for. He then located a vehicle in the color and options that I was looking for, after which we negotiated a fair price. As it turned out, through no fault of James or BMW of Fairfax, the vehicle we identified was not available requiring us to locate a second vehicle and negotiate a (fair) price again. Throughout the process, James could not have been more patient or professional with no pressure to purchase. After the purchase James spent an hour (after the dealership was closed) explaining the various systems in the vehicle and has offered to spend additional time with me if I have additional questions. More

Great Service Stopped in one day just to look. Salesman James Duerbeck was kind enough to raise my level of awareness about a battery matter on our current BMW. H Stopped in one day just to look. Salesman James Duerbeck was kind enough to raise my level of awareness about a battery matter on our current BMW. He then helped me identify a BMW model that would be well suited to my lifestyle. Ended up ordering an X3 and taking delivery at the Performance Center. An amazing experience, all facilitated by this very knowledgeable professional! Go meet him! More

unacceptable service received from Frank Kaleve at service department. will not recommend friends and family ever. the associate responded/notified with rudeness and disr received from Frank Kaleve at service department. will not recommend friends and family ever. the associate responded/notified with rudeness and disrespect tone of communication. More

Excellent Purchase Experience Looking to purchase my first BMW I was referred by a friend to James Duerbeck at BMW of Fairfax. James was able to identify the type of driving exper Looking to purchase my first BMW I was referred by a friend to James Duerbeck at BMW of Fairfax. James was able to identify the type of driving experience I was looking for - and find the right vehicle at the right price. His BMW expertise was invaluable - and his level of service after the purchase has been outstanding. More

First BMW Experience I went to this dealer from Maryland to test a 2-series and they were the closest dealer that had the car with the options I wanted and the lowest adve I went to this dealer from Maryland to test a 2-series and they were the closest dealer that had the car with the options I wanted and the lowest advertised price (through Edmunds). My interest was the 228i, with the M-Sport Package. I just wanted to drive the car after the introduction commercials during the Winter Olympics, but wasn't planning on driving a new car back home. Well I didn't. Thanks to my sales specialist, James Duerbeck, I was able to make the best choice to fit my needs. Ended up ordering the car with only the options I really needed. It was a long wait, but the car actually made it 1 or 2 days ahead of schedule. James was very knowledgeable about the process, the car functions and performance, he also guided me through some of the financial process' decisions. After having 8 new cars and dealt with a dozen(+) salesmen in 8 years, I can say that James can really guide someone through a process, that can be stressful to most people. We've spoken about 5 times after I picked up my car in June, not including the other 8 while waiting for my car to arrive from the Germany. He has exceeded the expectations. More

Purchased here, but never again. I recently purchased a BMW 328 X DRIVE from this dealer back on June 23rd after doing extensive research of dealers in the Maryland Virginia area. I f I recently purchased a BMW 328 X DRIVE from this dealer back on June 23rd after doing extensive research of dealers in the Maryland Virginia area. I found that this dealer as well as Mercedes Benz of Tyson's corner were offering the best value for your money. Already having owned 2 Mercedes over the last 8 yrs I decided to consider purchasing a BMW as an option; it finally came down to this dealership based on the price that they were asking for the car I was interested in, as well as the customer service I had experienced whenever I spoke to someone. They also had better than average ratings which caught my eye; but after my experience I have learned that you cannot let that be a deciding factor, for each situation can be very different as in my case. After purchasing the car on Monday June 23rd, on my way home I realized that I was having some electrical issues for I could not get any power to charge my G.P.S. so that I could get back to Maryland and being not that familiar with VA. it took me a little while to find my way. I called the dealer the next day and was told to bring it in first chance I get, since it was still under the new car warranty. This I did and they took care of the issue with no problems. However later on in the week ( prior to taking the car in) I felt some vibrations in the car when I got up to 70 MPH, or when I hit the brake but this incident only happened one time. So when I took the car back to get it looked at on the Saturday I totally forgot to mention it ( I blame myself for that). The following Friday 4th July on my way home from work that night, the vibrations started again but this time did not stop; so I did get worried, after all why should I be having these issues with a car I owned less than 12 days. Again I called the dealer the next day Saturday and was advised to bring in the car that day if possible; again I made the drive from Germantown MD to VA. After waiting about 2 hrs my service guy came back and told me he had my paperwork and it was not good. I was then told that I had some suspension issues ( Rear Thrust arms both bent, as well as 2 bent rear rims) I was totally floored. I had purchased the extended warranty as well as an extension to the maintenance package; of course non covered these damages which totaled up to about $1500. I was told to go back to the sales department and see if anything could be done at all; which I did. The car was looked at, and I was told that I would have to wait until Monday for the GM to make a decision on what could be done. But based on the paperwork the car was perfectly fine when I purchased it. I even asked how many individuals had test driven the car before I got it but was totally ignored with no answer. The following week came and a revised offer was given to me off $790 for the repairs but by no means would the dealer absorb the entire cost ; for they are positive the car was perfectly fine when I bought it and the damages must have happened after I bought the car. Pretty insane for within the 12 days I had the car I only drove from home to work and back which are all Highway miles and was the only one to drive the car. I decided to be pro- active and take the car to my independent service shop and have it looked at. What my shop found was that there were additional damages to what the dealer quoted and and the rear thrust arms were indeed bent but they were pretty sure the damage was not new. They even went further to say that they were pretty sure that the car was towed at some point in time based on the damage and it being so specific. The Asst Mgr. was so disgusted at what I was being put through that they waived the cost of the service they provided in terms of looking at the car but put everything in writing and was more than willing to stand by their findings. Now I was not getting any response from the dealer for my calls were not being returned; so I called BMW of North America who really was not any help at all. For I was eventually informed after speaking with several people ( Kept being transferred) that they are not technically trained and had to rely on what the dealer said; which I knew was total rubbish. I was then forced to seek other options, in which I tracked down the Director of Customer Relations for the entire organization Vicky Comer( for this dealer is part of a larger group called "Sonic"). She did get back with me and I explained my problems, she was very understanding and promised to look into the matter. During this time, I had a death in my family of someone very close to me, which meant I had to travel overseas in the following days. After dealing with that news which really changed my life in a very profound way, I decided to settle with BMW of Fair Fax (for was not up to the task of taking this further), but only if they fixed all the issues including what the independent shop found and it had to be for the 790 and not a penny more. They agreed ( meaning the GM) to meet me on this. I was prepared to go all the way to the State Attorney's office but just lost the fight after my own personal loss, and wanted this over with before I left the country. I only got back on Monday this week and was not going to make any real posts but the day I picked up the car the GM sent me a message which was in reference to a tire that they they had replaced which was found to be damaged. In essence he wanted me to pay for the new tire in addition to the 790 I had already paid to get the car fixed after owning it for roughly 17days. The reason this upset me was because on their website the car was advertised as having all new tires but when I took the car to get it checked by another shop it was revealed that only the front tires were new and the rear tires of which they replaced one, was 3 and 4 years old and with significant wear on them ( took pics of all damages and tires). I only recently threw the ad away which I had printed when I was looking at my options in terms of purchasing a car. But my point here and sorry to be so long on this review but it had to be said, is that from a customer service perspective folks like Qais Yousefi my initial Pre- Owned Rep. and Phillip Mitchell my Service Rep I have nothing but praises for they were both very professional and engaging. However from an Organizational perspective I give a D-; for from my view it is all about numbers in that once they have your business nothing else really matters and I strongly feel that if I had not agreed to pay the 790 that this issue would have gone all the way to the State Attorney's office, for they were not going to admit they sold me a damaged car. I am very straight forward and as hard a pill for me to swallow, if the damages had happen with me, I would have paid what ever it took to have the car fixed, but as there is a God above, I know it did not happen with me and that is what I am upset about. In life you treat people fairly and and what I went through was anything but that. I have already stared 2 of my colleagues from making purchases from that dealer and have both purchased their BMW's from other dealers, not that this will affect BMW OF Fair Fax's bottom line but it comes down to principle. I have always heard my dad say that car dealers and mechanics are 2 negative things that you have to look out for in life, never paid him much mind but after this I think that has changed. Will ensure that my car is serviced at another dealer during the period i own the car. Service department is great no issues there, but the overall experience has left a very bad taste, so trust I will not be back. More