BMW of Fairfax

Amazing I have been driving BMW's for about 12 years now and my most recent experience with James D. at Fairfax BMW was by far the best. I am in sales myself I have been driving BMW's for about 12 years now and my most recent experience with James D. at Fairfax BMW was by far the best. I am in sales myself but he definitely impressed me from start to finish. i was in and out of the show room as quickly as you can say 2015 X5 5.0! From the paperwork to the introduction of all of the technology and bells and whistles the car offers. I received the full red carpet experience. I would highly recommend James to anyone looking for the Ultimate Driving Machine! More

Great Customer Service Excellent experience getting my 2015 535i X-Drive. James Duerbeck handled everything including the timing of delivery (which I made difficult). More Excellent experience getting my 2015 535i X-Drive. James Duerbeck handled everything including the timing of delivery (which I made difficult). More important, James was very knowledgeable about the car and had everything set up for me when the car was delivered. I look forward to a long relationship with James and BMW. More

No Question- The Best! My first BMW purchase went so smoothly! All of my questions were answered before I even asked them! The sales and BMW experience was the BEST! Thank y My first BMW purchase went so smoothly! All of my questions were answered before I even asked them! The sales and BMW experience was the BEST! Thank you to James and the entire Fairfax BMW Team! More

Top notch service I had a great experience buying my 535D from James Duerbeck at BMW of Fairfax. It was by far the most efficient car buying experience I have had. Jame I had a great experience buying my 535D from James Duerbeck at BMW of Fairfax. It was by far the most efficient car buying experience I have had. James is truly a BMW expert, and it's nice to buy a car from someone with that level of expertise and passion for BMWs. Furthermore, when I bought the car, I was in and out of the dealership in less than 2 hours, which included about 30 minutes James spent with me showing every little feature of my new BMW. I won't think twice about buying another BMW from James and BMW of Fairfax when the time comes. More

Excellent sales experience Rudy was thorough and patient and pleasant! Despite the lower value vehicle I was reviewing, his enthusiasm was high and demeanor always professional. Rudy was thorough and patient and pleasant! Despite the lower value vehicle I was reviewing, his enthusiasm was high and demeanor always professional. I look forward to buying another car from them! More

Excellent service at competitive prices I have 3 older and newer BMWs and take all of them to BMW of Fairfax. One may think why pay the higher labor rates. In actuality, BMW of Fairfax lab I have 3 older and newer BMWs and take all of them to BMW of Fairfax. One may think why pay the higher labor rates. In actuality, BMW of Fairfax labor rates are within a few dollars of any of the independent BMW specialist repair shops that I have checked in my area. I used to take my cars to independent shops, but while their labor rates have been rising every year, BMW of Fairfax labor rates have stayed pretty steady. On top of that they do excellent work and warrant it for 2 years, instead of the usual 1 year. Andreea my service adviser always is a pleasure to work with and very straight forward and honest. I also while waiting use their their WIFI to get work done, and they offer free refreshments. Overall very happy with the experience. More

Superb knowledge We bought an X3 from BMW Fairfax. Our sales rep. James Duerbeck was fantastic throughout the process. His knowledge of the car was incredible. We esp We bought an X3 from BMW Fairfax. Our sales rep. James Duerbeck was fantastic throughout the process. His knowledge of the car was incredible. We especially appreciated that he did not push any additional features but offered advise based on our needs and re-sale value. I can highly recommend him. More

BMW of Fairfax Service Center Issue resolve. Had an issue from repairs done, but the service manager resolved it. I recommend better communication with BMW owners. This would avoid Issue resolve. Had an issue from repairs done, but the service manager resolved it. I recommend better communication with BMW owners. This would avoid misunderstanding. More

Helpful! We recently purchased a 4 series convertible with the help of Mr. James Duerbeck at BMW of Fairfax. Mr. Duerbeck knows more about BMWs, and cars in ge We recently purchased a 4 series convertible with the help of Mr. James Duerbeck at BMW of Fairfax. Mr. Duerbeck knows more about BMWs, and cars in general, than anyone I have met before. He maintained a service first mentality throughout the whole relationship. He was always quick to provide answers to our questions, as well as providing multiple options to decisions we needed to make. He was always calm in working through any problems we presented, and I have to admit we provided a number of tough problems to resolve. Frankie Johnson, another key leader in Service at BMW of Fairfax, recommended Mr. Duerbeck to us. I would definitely pass on the recommendation. I hope he is in place for our future purchases! More

Audi girl converts to BMW So I thought I was an "Audi only" girl...my lease for my A5 (which I loved and was obsessed with) was ending and I wanted a new lease....the rates wer So I thought I was an "Audi only" girl...my lease for my A5 (which I loved and was obsessed with) was ending and I wanted a new lease....the rates were ridiculous even with our "preferred customer rate" since we have had 3 Audis in our household. long story short....I walked away pretty ticked off....till I was referred to James Duerbeck at BMW. He quickly understood what I needed based on general details and my budget....he literally walked me through every step and helped me find the perfect car (320xi). Obviously it is a great car, but what was more exceptional was the service. James helped me through every step (he even set up a bunch of personalized settings in the car before I sat in it for the first time - really nice touch...and he even had his number on speed dial in case I had any questions, set up my iPhone apps, and went through every feature possible...ya, doesnt get better than that.) If you need a great car and even better service....call James Duerbeck at BMW Fairfax- he is the best. More