BMW of Fairfax

unacceptable service received from Frank Kaleve at service department. will not recommend friends and family ever. the associate responded/notified with rudeness and disr received from Frank Kaleve at service department. will not recommend friends and family ever. the associate responded/notified with rudeness and disrespect tone of communication. More

Excellent Purchase Experience Looking to purchase my first BMW I was referred by a friend to James Duerbeck at BMW of Fairfax. James was able to identify the type of driving exper Looking to purchase my first BMW I was referred by a friend to James Duerbeck at BMW of Fairfax. James was able to identify the type of driving experience I was looking for - and find the right vehicle at the right price. His BMW expertise was invaluable - and his level of service after the purchase has been outstanding. More

First BMW Experience I went to this dealer from Maryland to test a 2-series and they were the closest dealer that had the car with the options I wanted and the lowest adve I went to this dealer from Maryland to test a 2-series and they were the closest dealer that had the car with the options I wanted and the lowest advertised price (through Edmunds). My interest was the 228i, with the M-Sport Package. I just wanted to drive the car after the introduction commercials during the Winter Olympics, but wasn't planning on driving a new car back home. Well I didn't. Thanks to my sales specialist, James Duerbeck, I was able to make the best choice to fit my needs. Ended up ordering the car with only the options I really needed. It was a long wait, but the car actually made it 1 or 2 days ahead of schedule. James was very knowledgeable about the process, the car functions and performance, he also guided me through some of the financial process' decisions. After having 8 new cars and dealt with a dozen(+) salesmen in 8 years, I can say that James can really guide someone through a process, that can be stressful to most people. We've spoken about 5 times after I picked up my car in June, not including the other 8 while waiting for my car to arrive from the Germany. He has exceeded the expectations. More

Purchased here, but never again. I recently purchased a BMW 328 X DRIVE from this dealer back on June 23rd after doing extensive research of dealers in the Maryland Virginia area. I f I recently purchased a BMW 328 X DRIVE from this dealer back on June 23rd after doing extensive research of dealers in the Maryland Virginia area. I found that this dealer as well as Mercedes Benz of Tyson's corner were offering the best value for your money. Already having owned 2 Mercedes over the last 8 yrs I decided to consider purchasing a BMW as an option; it finally came down to this dealership based on the price that they were asking for the car I was interested in, as well as the customer service I had experienced whenever I spoke to someone. They also had better than average ratings which caught my eye; but after my experience I have learned that you cannot let that be a deciding factor, for each situation can be very different as in my case. After purchasing the car on Monday June 23rd, on my way home I realized that I was having some electrical issues for I could not get any power to charge my G.P.S. so that I could get back to Maryland and being not that familiar with VA. it took me a little while to find my way. I called the dealer the next day and was told to bring it in first chance I get, since it was still under the new car warranty. This I did and they took care of the issue with no problems. However later on in the week ( prior to taking the car in) I felt some vibrations in the car when I got up to 70 MPH, or when I hit the brake but this incident only happened one time. So when I took the car back to get it looked at on the Saturday I totally forgot to mention it ( I blame myself for that). The following Friday 4th July on my way home from work that night, the vibrations started again but this time did not stop; so I did get worried, after all why should I be having these issues with a car I owned less than 12 days. Again I called the dealer the next day Saturday and was advised to bring in the car that day if possible; again I made the drive from Germantown MD to VA. After waiting about 2 hrs my service guy came back and told me he had my paperwork and it was not good. I was then told that I had some suspension issues ( Rear Thrust arms both bent, as well as 2 bent rear rims) I was totally floored. I had purchased the extended warranty as well as an extension to the maintenance package; of course non covered these damages which totaled up to about $1500. I was told to go back to the sales department and see if anything could be done at all; which I did. The car was looked at, and I was told that I would have to wait until Monday for the GM to make a decision on what could be done. But based on the paperwork the car was perfectly fine when I purchased it. I even asked how many individuals had test driven the car before I got it but was totally ignored with no answer. The following week came and a revised offer was given to me off $790 for the repairs but by no means would the dealer absorb the entire cost ; for they are positive the car was perfectly fine when I bought it and the damages must have happened after I bought the car. Pretty insane for within the 12 days I had the car I only drove from home to work and back which are all Highway miles and was the only one to drive the car. I decided to be pro- active and take the car to my independent service shop and have it looked at. What my shop found was that there were additional damages to what the dealer quoted and and the rear thrust arms were indeed bent but they were pretty sure the damage was not new. They even went further to say that they were pretty sure that the car was towed at some point in time based on the damage and it being so specific. The Asst Mgr. was so disgusted at what I was being put through that they waived the cost of the service they provided in terms of looking at the car but put everything in writing and was more than willing to stand by their findings. Now I was not getting any response from the dealer for my calls were not being returned; so I called BMW of North America who really was not any help at all. For I was eventually informed after speaking with several people ( Kept being transferred) that they are not technically trained and had to rely on what the dealer said; which I knew was total rubbish. I was then forced to seek other options, in which I tracked down the Director of Customer Relations for the entire organization Vicky Comer( for this dealer is part of a larger group called "Sonic"). She did get back with me and I explained my problems, she was very understanding and promised to look into the matter. During this time, I had a death in my family of someone very close to me, which meant I had to travel overseas in the following days. After dealing with that news which really changed my life in a very profound way, I decided to settle with BMW of Fair Fax (for was not up to the task of taking this further), but only if they fixed all the issues including what the independent shop found and it had to be for the 790 and not a penny more. They agreed ( meaning the GM) to meet me on this. I was prepared to go all the way to the State Attorney's office but just lost the fight after my own personal loss, and wanted this over with before I left the country. I only got back on Monday this week and was not going to make any real posts but the day I picked up the car the GM sent me a message which was in reference to a tire that they they had replaced which was found to be damaged. In essence he wanted me to pay for the new tire in addition to the 790 I had already paid to get the car fixed after owning it for roughly 17days. The reason this upset me was because on their website the car was advertised as having all new tires but when I took the car to get it checked by another shop it was revealed that only the front tires were new and the rear tires of which they replaced one, was 3 and 4 years old and with significant wear on them ( took pics of all damages and tires). I only recently threw the ad away which I had printed when I was looking at my options in terms of purchasing a car. But my point here and sorry to be so long on this review but it had to be said, is that from a customer service perspective folks like Qais Yousefi my initial Pre- Owned Rep. and Phillip Mitchell my Service Rep I have nothing but praises for they were both very professional and engaging. However from an Organizational perspective I give a D-; for from my view it is all about numbers in that once they have your business nothing else really matters and I strongly feel that if I had not agreed to pay the 790 that this issue would have gone all the way to the State Attorney's office, for they were not going to admit they sold me a damaged car. I am very straight forward and as hard a pill for me to swallow, if the damages had happen with me, I would have paid what ever it took to have the car fixed, but as there is a God above, I know it did not happen with me and that is what I am upset about. In life you treat people fairly and and what I went through was anything but that. I have already stared 2 of my colleagues from making purchases from that dealer and have both purchased their BMW's from other dealers, not that this will affect BMW OF Fair Fax's bottom line but it comes down to principle. I have always heard my dad say that car dealers and mechanics are 2 negative things that you have to look out for in life, never paid him much mind but after this I think that has changed. Will ensure that my car is serviced at another dealer during the period i own the car. Service department is great no issues there, but the overall experience has left a very bad taste, so trust I will not be back. More

New 328i purchase from BMW of Fairfax I recently purchased a BMW 328i from BMW of Fairfax. James Duerbeck was the salesman that helped me through this process. He did a great job informi I recently purchased a BMW 328i from BMW of Fairfax. James Duerbeck was the salesman that helped me through this process. He did a great job informing me about the vehicle. James took the time to answer all of my questions when deciding on the car that would be best for me. After purchase he has followed up with two sessions to show me the technology of the car. It was very helpful! James has made himself available to answer any questions as they arise. More

Terrible Experience, I really expected better. Where do I begin? Recently I began searching for a new vehicle, as my car was getting old and no longer suited my life style. My parents had bought a Where do I begin? Recently I began searching for a new vehicle, as my car was getting old and no longer suited my life style. My parents had bought a New BMW from Petr and had nothing but great things to say about him, so I contacted him to see if they had anything I might like. Initially I liked a Certified 535 they had on the lot. Petr allowed me to take the car on a test drive and I decided it was far to large. I am a single 22 year old, and the car just felt far to big for me. We came back to the dealership and we began looking for another solution. This time a 3series. I found one in Mojave Metallic with oyster Dakota leather, I loved it. It was just about perfect. Only 27k miles on it. Most of the options I wanted (aside from sports package). I told him this is the one. I am young and just started a new job so it took me almost a week to get financing handled. However I got a great loan at 100% value at an incredibly low rate from ITCU. I called Petr and told him. I am approved I am just figuring out my negative equity now; as I was almost $10,000 upside down in my Mercedes. I told Petr that I would either finance the negative equity or I would just write a check. The next day I called and said I would write a check but I would need it post dated... This is the first problem I have. The sales manager literally told Petr he "didn't want to take a chance" on me. When my parents bought their car they post dated the check for almost the entire amount of the vehicle for two weeks WITH no problem. However, with me, suddenly its an issue. I make six figures and I have no outstanding debt other then an auto loan and a few credit cards. I am in the process of building credit. I see no reason why I would pose any form of threat or risk. I call my father and ask him to call the manager to see why he's treating me like some second rate kid, and suddenly the manager agrees to hold the check. I drive to the dealership (about an hour drive) only to be told, "sorry, the cars been sold". The Car was on the lot when I arrived, I saw it. It was sold minutes after I arrived. I should have been notified. The moment I said I was approved and on my way to buy the car, the keys should have been set away and that should have been that. I'm very disappointed. I expected so much better. I didn't appreciate the snide looks and eye rolling from the staff while I was waiting for Petr, either. Rubbish. Get your acts together. My father is buying his M4 from BMW of Charlottesville, that is also where I'd rather have my car serviced. After my poor experience here, I went to another dealership and bought a 335i Msport with 31k miles on it. One owner and still spent less then I would have on their 328i.... More

BMW Exterior Detailing - Scratch removal My new BMW had some minor scratches in the paint; some down to the clear coat. The car detailing service provided my Diamond Detailing was great. I My new BMW had some minor scratches in the paint; some down to the clear coat. The car detailing service provided my Diamond Detailing was great. I am impressed with the quality of their work, their excellent customer service and value. I would definitely recommend their service to anyone. I would definitely return to them for future detailing work. More

I got a 428xi from BWM of Fairfax and by far it was the best experience I've had purchasing a car. James Duerbeck assisted me through the whole process and helped me to make the correct decision. What real best experience I've had purchasing a car. James Duerbeck assisted me through the whole process and helped me to make the correct decision. What really made a difference is that he kept in touch just to make sure everything was ok. Usually you dont get that level of personalized attention. I would totally recommend getting your new BMW from these guys. More

Sales Rep James Duerbeck is a true professional that will go the extra distance for you whether you are "just looking" or "ready to finalize the deal." We met James in April 2013 when we were just looking a go the extra distance for you whether you are "just looking" or "ready to finalize the deal." We met James in April 2013 when we were just looking and during the period from April to 31 December (yep we closed the deal during an improptu visit on New Year's Eve ) he was there for us sending us monthly product updates and answering any/all questions. We throughly enjoyed the whole BMW experience thanks to James and the BMW Fairfax Team and we look forward to working with him again in the future. More