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BMW of Fairfax
Fairfax, VA
1,050 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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November 11, 2015
Exxcellent customer service! We wanted to trade in 2015 BMW 228i xDrive coupe with 2016 BMW X1. We couldn't ask for a better customer service. We got lucky enough to meet with Jam We wanted to trade in 2015 BMW 228i xDrive coupe with 2016 BMW X1. We couldn't ask for a better customer service. We got lucky enough to meet with James Duerbeck who provided the best customer service (from what we wanted until we left dealership with a new vehicle). He totally impressed us with a knowledge and passion for cars. We were told facts only, what was the best option for our needs at a reasonable price. James didn't mind staying after hours to ensure we were taken care of and he did an amazing job! I would strongly recommend BMW Fairfax dealership as our personal experience with Alexandria and Rockville wasn't pleasant at all. (felt like bothering sales managers with our questions, tried to close the best possible deal for them from original car appraisal until new vehicle pricing, etc). More
by noricka251
Employees Worked With
James Duerbeck
September 14, 2015
Tried to change price and terms of lease I saw a special labor day offer on a leftover 15 BMW 5 series that was already punched in service. After a few back and forth emails with the sales de I saw a special labor day offer on a leftover 15 BMW 5 series that was already punched in service. After a few back and forth emails with the sales dept. we agreed on price, money out of pocket to start and monthly payments. Placed a deposit over the phone and applied at BMWFS who immediately approved my application. Was called back by the dealership and was told that BMWFS did not approve me unless I put quite a bit more money down, and my payments would be $70+ higher than what I originally agreed to with the same cap cost reduction. After saying I was not interested in the new numbers and wanted to stay close to the numbers I agreed to earlier, they told me I had to put more down regardless but my payments would then be $35 higher than the original offer. They markup the MF from .0013 to .0018 and will not budge on that. They were unwilling to make a deal work, with a take it or leave it attitude. So I asked for my deposit back and will be going to another dealer. Too many good dealers that will not mark up the MF and try to change the deal at the last minute, that don't make it worth fighting this one. Since I am out of state, I was to fly in the next day to take delivery, seems they were hoping I would just agree to the new price and pad their profits by $58/month due to the increased MF, that's over $2000 profit on the backend for the dealer. Contacted BMWFS who said my application had no stipulations and that I did qualify for base MF, but that it was up to individual dealer to give it to me or not. Shame, as I liked the car and had great interactions with Jordan in Sales. More
by vitacura
Employees Worked With
Jordan, Asad
September 09, 2015
Service The service department is WAY over priced. My husband was actually going to purchase a new BMW at the end of this month. Because in our last experienc The service department is WAY over priced. My husband was actually going to purchase a new BMW at the end of this month. Because in our last experience a BMW dealership their services was always excellent. When my husband deployed for a year in a half I never felt taking advantage of it because of my circumstances. Before I left I told Mr. Jerrell Latham thank you so much. Because of this experience I would never ever buy BMW again. Thank you again Fairfax Services More
by Marie@123
Employees Worked With
Jerrall Latham
August 17, 2015
Excellent people Worked with James Duerbeck. Very knowledgeable and much experience with M3, as he owns one himself. Highly recommend talking to James if you are thi Worked with James Duerbeck. Very knowledgeable and much experience with M3, as he owns one himself. Highly recommend talking to James if you are thinking about a BMW. More
by M3happy
Employees Worked With
James Duerbeck
August 05, 2015
328 I wagon Went into the dealership on a Monday evening to test drive a 2008 328i wagon. Agreed to purchase the vehicle and agreed on a price for my trade in. Th Went into the dealership on a Monday evening to test drive a 2008 328i wagon. Agreed to purchase the vehicle and agreed on a price for my trade in. The salesman "Sam" stated that they could not complete the financing end of the deal because of the time. It was early evening around 700pm when we agreed on the deal. The agreement was for the dealership to complete the paperwork on Tuesday morning. I was lead to believe that the sale would be completed Tuesday evening. I called Sam around one o'clock on Tuesday and he told me that I was being processed. I called at four pm and he told me the car had been sold to someone else. I would not blame the salesman. I got the impression that this was a management failure. They pulled my credit and then tried to sell me a 335 xi for almost 5 thousand more. The 328 wagon is hard to find so I might have to do business with this dealership in the future. More
by WTB - CAR
Employees Worked With
Sam Hawa
August 03, 2015
Amazing I have been driving BMW's for about 12 years now and my most recent experience with James D. at Fairfax BMW was by far the best. I am in sales myself I have been driving BMW's for about 12 years now and my most recent experience with James D. at Fairfax BMW was by far the best. I am in sales myself but he definitely impressed me from start to finish. i was in and out of the show room as quickly as you can say 2015 X5 5.0! From the paperwork to the introduction of all of the technology and bells and whistles the car offers. I received the full red carpet experience. I would highly recommend James to anyone looking for the Ultimate Driving Machine! More
by famarquez0822
Employees Worked With
James Duerbeck
July 31, 2015
Great Customer Service Excellent experience getting my 2015 535i X-Drive. James Duerbeck handled everything including the timing of delivery (which I made difficult). More Excellent experience getting my 2015 535i X-Drive. James Duerbeck handled everything including the timing of delivery (which I made difficult). More important, James was very knowledgeable about the car and had everything set up for me when the car was delivered. I look forward to a long relationship with James and BMW. More
by Craig
Employees Worked With
James Duerbeck
June 13, 2015
No Question- The Best! My first BMW purchase went so smoothly! All of my questions were answered before I even asked them! The sales and BMW experience was the BEST! Thank y My first BMW purchase went so smoothly! All of my questions were answered before I even asked them! The sales and BMW experience was the BEST! Thank you to James and the entire Fairfax BMW Team! More
by Baby Blue
Employees Worked With
James Duerbeck, Maryam & The most fair and knowledgable Sales Manager, Mr. Walsh!
May 12, 2015
Top notch service I had a great experience buying my 535D from James Duerbeck at BMW of Fairfax. It was by far the most efficient car buying experience I have had. Jame I had a great experience buying my 535D from James Duerbeck at BMW of Fairfax. It was by far the most efficient car buying experience I have had. James is truly a BMW expert, and it's nice to buy a car from someone with that level of expertise and passion for BMWs. Furthermore, when I bought the car, I was in and out of the dealership in less than 2 hours, which included about 30 minutes James spent with me showing every little feature of my new BMW. I won't think twice about buying another BMW from James and BMW of Fairfax when the time comes. More
by 535 Fan
Employees Worked With
James Duerbeck
April 17, 2015
Excellent sales experience Rudy was thorough and patient and pleasant! Despite the lower value vehicle I was reviewing, his enthusiasm was high and demeanor always professional. Rudy was thorough and patient and pleasant! Despite the lower value vehicle I was reviewing, his enthusiasm was high and demeanor always professional. I look forward to buying another car from them! More
by E39 Car Guy
Employees Worked With
Rudy Hererra
