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BMW of Fairfax
Fairfax, VA
1,075 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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March 08, 2017
James Duerbeck I recently leased my 3rd BMW. After leasing a Audi for 3 years, I came home to BMW. I had the great fortune to work with James Duerbeck!! James was I recently leased my 3rd BMW. After leasing a Audi for 3 years, I came home to BMW. I had the great fortune to work with James Duerbeck!! James was the ultimate professional. He listened to my requests and took such care of my needs. I have recommended James a few times since and will certainly work with him again. Thanks James, I love my car!! More
by picchi
Employees Worked With
James Duerbeck
March 06, 2017
Very efficient Service Department I made an appointment to have an emissions-related issue checked out by BMW Fairfax, after having an independent shop diagnose the potential cause for I made an appointment to have an emissions-related issue checked out by BMW Fairfax, after having an independent shop diagnose the potential cause for a check engine light on my 2012 X5 35d. I decided to try the Fairfax service location based on their good reviews, and fortunately I wasn't disappointed. I made an appointment was made via their website, but not really sure that was necessary, because as soon as I showed up a Service Advisor greeted me within 5 minutes of my arrival. I was literally out of there within 30 minutes at most, WITH a loaner car. I was impressed by the efficiency of their Service Department, despite having at least 4 other cars ahead of me waiting for service. I was also very pleased that they provided a complimentary multi-point inspection ON TOP OF the warranty work I had done. More
by CUL8R
Employees Worked With
Konrad Malinowski
February 22, 2017
Great dealership...friendly sales staff and receptionist First time in a BMW dealership and first time driving a BMW! I enjoyed my experience, though only wish my test drive had been longer and not just aro First time in a BMW dealership and first time driving a BMW! I enjoyed my experience, though only wish my test drive had been longer and not just around the block. Though that problem will get alleviated later this week as I've requested to take the car out longer. Everyone was friendly and very welcoming from the receptionist/greeter to the various sales staff walking around the showroom to the salesperson, Kenny Kang who assisted me with my test drive and providing me with materials and information after the test drive. I was just starting my review of various vehicles, so not ready to make a deal and purchase yet. I also met the sales manager, John Hayes, who was friendly and very welcoming. Saw a lot of very nice, high priced luxury vehicles. Loved my test drive of the 328d xdrive. Looking forward to a longer and more substantial test drive within a week. There aren't too many BMW dealers that I found in Northern Virginia, but my experience was good and I recommend checking them out. More
by george123
Employees Worked With
Kenny Kang, John Hayes
February 20, 2017
FRANKIE JOHNSON ALWAYS DOES AN OUTSTANDING JOB! Frankie goes out of her way to make the BMW repair service a painless experience. She always does an exceptional job going out of her way to see that Frankie goes out of her way to make the BMW repair service a painless experience. She always does an exceptional job going out of her way to see that my car is taken care of. She should be rewarded with a monetary award because of her continued exceptional work!! More
by Lou Cartwright
Employees Worked With
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January 02, 2017
Great service and deal at BMW Fairfax Exceptionally friendly and helpful team at BMW Fairfax. Everyone went out of their way to make us feel welcome. John Hayes and Brian Markulin were e Exceptionally friendly and helpful team at BMW Fairfax. Everyone went out of their way to make us feel welcome. John Hayes and Brian Markulin were especially helpful. More
by WVH58
Employees Worked With
John Hayes, Brian Markulin
December 30, 2016
Superb Customer Experience This is not the first BMW purchased from BMW Fairfax, they are the leaders in the word quality! I will return again and again! Mr. Boush, Sales Rep. This is not the first BMW purchased from BMW Fairfax, they are the leaders in the word quality! I will return again and again! Mr. Boush, Sales Rep. and Ferris, Finance Officer are extremely professional, very caring, giving superb memorable lifelong customer ultimate dream experience! We are still excited to the max! The two named above deserve a recognition award from BMW for superb customer experience! Thank you! More
by 535Ixdrive
Employees Worked With
Sales Rep. Mr. Boush, Finance Officer Mr. Ferris
October 29, 2016
M240i I decided to stay with BMW Fairfax for a second time in four years time since they are the most reliable dealership that I have encountered. James Du I decided to stay with BMW Fairfax for a second time in four years time since they are the most reliable dealership that I have encountered. James Duerbeck is truly an exceptional sales person as he clearly knows the ultimate driving machine inside out. The high level of professionalism and expertise was commendable. We were offered the most competitive quote. Purchase experience was stress-free, enjoyable and transparent. I would recommend this dealership to anyone. More
by carguy
Employees Worked With
James Duerbeck
October 10, 2016
Great service to find car I wanted. I was very pleased with the service I received. I wanted a specific car with a specific color, interior. and options which my salesman was able to lo I was very pleased with the service I received. I wanted a specific car with a specific color, interior. and options which my salesman was able to locate and arrange to have transported from out of state. All went well. I was well treated. I had already purchased another vehicle from the dealership and same salesman a few years earlier and that was also a positive experience. I love both of my BMWs! , , More
by frc
Employees Worked With
James Duerbeck
October 07, 2016
Best place to get a car I've been going to BMW of Fairfax for almost 10 years. I keep going back because they are the best. They offer the best prices and they are the nicest I've been going to BMW of Fairfax for almost 10 years. I keep going back because they are the best. They offer the best prices and they are the nicest people to work with. James Duerbeck is fantastic - he remembers what you like, is thoughtful, and will always get you the best deal. I couldn't be happier with BMW of Fairfax and my new car. More
by Christin
Employees Worked With
James Duerbeck
October 02, 2016
Bought a 2016 BMW M3 Best salesrep I have ever death with. Good deal,positive test drive and straightforward encounter. I was about to but a vehicle from another dealer in Best salesrep I have ever death with. Good deal,positive test drive and straightforward encounter. I was about to but a vehicle from another dealer in the DMV area. However,my encounter with Mr James Duerbeck made cancel my previous dealings. The straightforward and professional service provided by Fairfax BMW and Mr Duerbeck was worth it. I will be a returning future customer. More
by Mr Jay
Employees Worked With
James Duerbeck
