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BMW of Fairfax
Fairfax, VA
1,050 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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May 22, 2016
James Duerbeck builds long term relationships. James Duerbeck takes initiative, provides timely reponses and meets all needs when leasing a new BMW. I would recommend him and the knowledge he brin James Duerbeck takes initiative, provides timely reponses and meets all needs when leasing a new BMW. I would recommend him and the knowledge he brings to the "new car" experience to anyone shopping for a new BMW. Pricing was competitive and the ease in completing the "deal" made it a pleasurable experience....again. Thanks James! Andrea More
by bmwobbie
Employees Worked With
James Duerbeck
April 12, 2016
I had great experience I have problem with language, James Duerbeck was very patient to help me found a car that I love, he is a knowledgeable and professional sales advisor I have problem with language, James Duerbeck was very patient to help me found a car that I love, he is a knowledgeable and professional sales advisor. I had great experience, the service was excellent! More
by Mandi
Employees Worked With
James Duerbeck
April 10, 2016
James Duerbeck provides top notch service I had a great experience at BMW of Fairfax. The service my sales advisor, James Duerbeck, provided could not have been better. He was extremely knowle I had a great experience at BMW of Fairfax. The service my sales advisor, James Duerbeck, provided could not have been better. He was extremely knowledgable, straightforward, and went out of his way to make sure I had the best experience with my new vehicle. More
by tonyliang90
Employees Worked With
James Duerbeck
April 02, 2016
Rude and uninterested salesman I had scheduled an appointment to look at a used vehicle via their eSales staff, and was told to ask for one of the Sales Managers. Upon arrival, I w I had scheduled an appointment to look at a used vehicle via their eSales staff, and was told to ask for one of the Sales Managers. Upon arrival, I was never introduced nor offered to meet with said managers, but instead met with a salesperson, who was cordial at first, but at the end of the visit turned out to be rude and seemingly uninterested in making any sort of sale. His attitude left me feeling as if I was being lectured to...not all customers are naïve about the cars they are interested in seeing, but instead most have done their research and have a good understanding of the market before even stepping foot into a dealership. The salesperson never once asked me what MY interest or needs were. Overall, the used car I came to see what okay, but in the end didn't suit my needs, despite what appeared to be a fair asking price. To top off my visit, I asked to see some of the used X5's they supposedly had on site, despite my knowledge of the current airbag recall situation, and the inability of BMW dealerships to sell the affected vehicles until the recall issue is fully resolved. His attitude essentially "what for?"...this came as quite a surprise coming from a salesman whose job it is to "sell"...instead, his approach should have been to happily agree to show me a few while I made the time and effort to visit, with perhaps gain a customer that might be willing to come back when (not IF) the airbag recall is resolved. A disappointing visit overall. More
by The Ultimate Disappointment
Employees Worked With
Alex
March 06, 2016
Just bought a MINI !! Had a great experience purchasing a 2015 MINI. The salesman Erick was nice and professional, and not pushy at all. We agreed on a very fair price, and Had a great experience purchasing a 2015 MINI. The salesman Erick was nice and professional, and not pushy at all. We agreed on a very fair price, and the customer service team did a great job handling all the other details that go with buying a car. I would consider BMW of Fairfax again and highly recommend them to others. More
by Happy MINI owner
Employees Worked With
Erick
December 19, 2015
Great experience! I recently bought a BMW from this shop. I have to say; they choose their staff wisely. I dealt with James and I highly recommend him for any new, or e I recently bought a BMW from this shop. I have to say; they choose their staff wisely. I dealt with James and I highly recommend him for any new, or established BM buyers. James is highly knowledgeable, patient yet efficient, very professional and most importantly honest. He answered my questions in detail and explained the differences between my choices genuinely. He was patient and gave me the time and attention I needed to make my decision. I highly recommend this shop for Bimmer buyers in the area. More
by adrenaline
Employees Worked With
James Duerbeck
December 10, 2015
Perfect Mr. Mike Walker Ebi Farhaneih / Jaafar Soulimani I'm writing to tell you how wonderful my sales experience was with you, your dealership and Ebi Mr. Mike Walker Ebi Farhaneih / Jaafar Soulimani I'm writing to tell you how wonderful my sales experience was with you, your dealership and Ebi. I reached out to you directly and I felt really comfortable, you were very up front and honest with me and so was Ebi once I began working with him to find my "Snow Flake" my New Car 2016 320xI (perfect car) I can't thank you and your staff enough for making this process enjoyable. Even working with Jaafar on the final paper work went smoothly. I walked away with very good feeling. You are running a very spectacular organization!!! Sincerely , Ana Atauje More
by Ana2016
Employees Worked With
Ebi Farhaneih , Jaafar Soulimani ,Christian Arostegui
December 01, 2015
Excellent service at BMW of Fairfax Great experience working with James Duerbeck at BMW of Fairfax. I bought a 2016 428xi Gran Coupe. James knows the product very well, was easy to wor Great experience working with James Duerbeck at BMW of Fairfax. I bought a 2016 428xi Gran Coupe. James knows the product very well, was easy to work with and streamlined the process so I could get the help I needed without any of the typical car buying hassle. He had the car all set up for me and did a great gob with the delivery. I'd definitely work with him again. More
by Buyer 2038
Employees Worked With
James Duerbeck
November 23, 2015
Love my new X5 It was time to replace my 11 year old BMW so I called James Duerbeck, who we purchased a BMW from a few years ago. It was easy to set up an appointmen It was time to replace my 11 year old BMW so I called James Duerbeck, who we purchased a BMW from a few years ago. It was easy to set up an appointment for a test drive. We took a 2016 X5 out for a spin and after James thoroughly explained the options and worked the numbers (which were the lowest in the area), I decided to buy a new X5. It only took 2.5 weeks for my new vehicle to arrive at the dealership. When I picked it up, James spent about an hour going over all the features on the car, which was very helpful because a lot had changed from my old X5. He even programmed the memory buttons with the more common features people use (to include his phone number if I had any questions). The paperwork process took some time, but it actually was a pleasant experience. It was very efficient and the lady who was processing the paper was very friendly. James also contacted me a few days later to see if I had any questions on my new vehicle. The customer service at BMW of Fairfax is superb and we will definitely go back next time we’re in the market for a new BMW. More
by KPalmer
Employees Worked With
James Duerbeck
November 12, 2015
James Duerback at Fairfax BMW for a great buying experience We had a great experience leasing our first BMW. James Duerbeck was extremely personable and made the process easy, to include letting us test drive t We had a great experience leasing our first BMW. James Duerbeck was extremely personable and made the process easy, to include letting us test drive the car for 2 days before making our final decision. James is very knowledgable -- he knows the BMW product really well and takes plenty of time to thoroughly explain all features, which was helpful when we took delivery of the car. He also had the car set up with convenient options and settings. He's been helpful with follow-up questions. Overall a great experience - we'll likely come back to James for our next BMW. More
by Casellaj
Employees Worked With
James Duerbeck
