BMW of Fairfax

Superb Customer Experience This is not the first BMW purchased from BMW Fairfax, they are the leaders in the word quality! I will return again and again! Mr. Boush, Sales Rep. This is not the first BMW purchased from BMW Fairfax, they are the leaders in the word quality! I will return again and again! Mr. Boush, Sales Rep. and Ferris, Finance Officer are extremely professional, very caring, giving superb memorable lifelong customer ultimate dream experience! We are still excited to the max! The two named above deserve a recognition award from BMW for superb customer experience! Thank you! More

M240i I decided to stay with BMW Fairfax for a second time in four years time since they are the most reliable dealership that I have encountered. James Du I decided to stay with BMW Fairfax for a second time in four years time since they are the most reliable dealership that I have encountered. James Duerbeck is truly an exceptional sales person as he clearly knows the ultimate driving machine inside out. The high level of professionalism and expertise was commendable. We were offered the most competitive quote. Purchase experience was stress-free, enjoyable and transparent. I would recommend this dealership to anyone. More

Great service to find car I wanted. I was very pleased with the service I received. I wanted a specific car with a specific color, interior. and options which my salesman was able to lo I was very pleased with the service I received. I wanted a specific car with a specific color, interior. and options which my salesman was able to locate and arrange to have transported from out of state. All went well. I was well treated. I had already purchased another vehicle from the dealership and same salesman a few years earlier and that was also a positive experience. I love both of my BMWs! , , More

Best place to get a car I've been going to BMW of Fairfax for almost 10 years. I keep going back because they are the best. They offer the best prices and they are the nicest I've been going to BMW of Fairfax for almost 10 years. I keep going back because they are the best. They offer the best prices and they are the nicest people to work with. James Duerbeck is fantastic - he remembers what you like, is thoughtful, and will always get you the best deal. I couldn't be happier with BMW of Fairfax and my new car. More

Bought a 2016 BMW M3 Best salesrep I have ever death with. Good deal,positive test drive and straightforward encounter. I was about to but a vehicle from another dealer in Best salesrep I have ever death with. Good deal,positive test drive and straightforward encounter. I was about to but a vehicle from another dealer in the DMV area. However,my encounter with Mr James Duerbeck made cancel my previous dealings. The straightforward and professional service provided by Fairfax BMW and Mr Duerbeck was worth it. I will be a returning future customer. More

Great Buying Experience We are long-time service department clients of BMW of Fairfax. We recently purchased a new BMW - X3 through James Duerbeck. James is exceptional. V We are long-time service department clients of BMW of Fairfax. We recently purchased a new BMW - X3 through James Duerbeck. James is exceptional. Very knowledgeable of the BMW product line and the competition. He was very open about the pricing and we feel we the process was very transparent. Post-sale follow up has been excellent. We would highly recommend James as the 'go to' person if you are interested in purchasing a BMW. More

Great new BMW 228i We went to BMW of Fairfax (even though we live in Maryland) to see a 228i with a manual transmission (somewhat hard to find). Worked with a great spe We went to BMW of Fairfax (even though we live in Maryland) to see a 228i with a manual transmission (somewhat hard to find). Worked with a great specialist, James Duerbeck, who was extremely patient, knowledgeable, and hard-working; he worked with us to figure out various options for finding what we wanted with no pressure whatsoever. In the end we ordered a car with what we wanted and were very pleased with the fair price. It's a great car, and overall it was a pleasant car-buying experience and worth the drive to VA for us. More

Best car buying experience so far I recently purchased a cpo 2013 BMW 528ix from BMW of Fairfax. The price was fair and the trade-in was slightly better than Car-Max and we were very h I recently purchased a cpo 2013 BMW 528ix from BMW of Fairfax. The price was fair and the trade-in was slightly better than Car-Max and we were very happy. The best part of our car buying was dealing with the sales person. Rudy Herrera not only sold me the car, explained all the options on the car, took care of making sure everything was perfect, but followed up to be sure we were happy. I got the feeling that he was looking out for our interest and not his. As I told him, its refreshing to find people who treat their work as more than a job. More

"Friendly, transparent and efficient sales process" As a repeat customer of BMW of Fairfax, I was very pleased with the friendly and transparent sales process. I would certainly recommend that frien As a repeat customer of BMW of Fairfax, I was very pleased with the friendly and transparent sales process. I would certainly recommend that friends and family contact James Duerbeck when they purchase their next car, and I will do so myself. Also a huge thank you to Maryam Malikyar in finance; a true gem! More

Listen to your customer! I have been in the market for a CPO 3-series for some time now. As I was headed home, I noticed one in particular on their lot and therefore, took a q I have been in the market for a CPO 3-series for some time now. As I was headed home, I noticed one in particular on their lot and therefore, took a quick peek. As the vehicle did not have the expiration of the CPO warranty, I grabbed the stock number and proceeded inside. Prior to getting out of my car, a representative asked what I needed and I stated that I was going inside to ask a quick question on a CPO vehicle. He asked me what the question was and I inquired that I was looking for the expiration date of the vehicle. He said that the information can be found on their website. At the time, I was not near a computer terminal and my phone was almost dead, so I was not able to just hop on their website. When walking in the showroom, asked if I was just here to ask questions. I thought that this was somewhat rude as I was a potential client. The representative then asked what I needed (again). I explained again that I was seeking the information that I had asked for outside. They responded with, "What information did you ask me outside?" Seriously?! I gave him the stock number and my question and he is asking AGAIN what information I was looking for. I was surprised that they were nice enough to pull the information up online, with my guidance. I finally was able to get my question answered and their first question was, "So are you ready to purchase they vehicle today?" I hadn't even driven the vehicle and was so disgusted with their attitude that I just walked out the door. It reminded me of, back in the day, how it used to be like purchasing a Kia or Ford; get them in and out as fast as possible. Never again will I come back to this dealership even though I live a few blocks away. More