BMW of Fairfax

Awesome Customer Service As usual, I received outstanding customer service and professionalism from Mark Stout, my Service Advisor, Kimberly, the "Director of First Impression As usual, I received outstanding customer service and professionalism from Mark Stout, my Service Advisor, Kimberly, the "Director of First Impressions", and the ladies who processed my paperwork. Thanks very much! Joe Mangino More

Exceptionally Joon (James Park) and the sales manager went above and beyond to earn my business! They were fabulous and professional. The sales manager and financ Joon (James Park) and the sales manager went above and beyond to earn my business! They were fabulous and professional. The sales manager and financial team listen to me, which was important in my decision making. More

Work that was supposed to be done was not. In these days it is imperative to speak and tell the truth when you are in the customer service arena. I purchase a 2017 VW Jetta GLI from Fairfax BM In these days it is imperative to speak and tell the truth when you are in the customer service arena. I purchase a 2017 VW Jetta GLI from Fairfax BMW. They told me that they change the oil and conduct other related service to include detailing the vehicle. the only thing that was done correctly was repairing the wheels. Other than that that the oil, filter to include air filers and outher items was not service. So upon arriving home, I did an examination on the vehicle and come to find out that none of the things they said that was done was NOT completed. The following day I took the vehicle to an authorized VW dealership to go over the entire vehicle and report back to me on the findings. Yes the car only had 9,000 miles and looks in excellent condition but lying to me and showing me a fake invoice did not set well with me. It is important to note that I also have a BMW and also use this dealership for all my service in which I have received EXCELLENT service until now. The sales and finance managers we excellent and they took good care of me. My complaint was is that the truth not told to me which cost me additional money to have the VW dealership replace the oil and all related filters. This reason above is why I will NOT recommend Fairfax BMW pre-owned vehicles. I do hope and trust that they look into this, correct the deficiencies and regain the public's trust. More

Fast and great help Bouch was helpful when test driving and walking me through all the perks of owning a bmw. Test drove on Saturday and bought it on Monday. Bouch was helpful when test driving and walking me through all the perks of owning a bmw. Test drove on Saturday and bought it on Monday. More

X3 airbag recall BMW of Fairfax (Virginia) Service Center is awesome! The snack and drinks were complimentary which was a nice surprise. The waiting area was also ple BMW of Fairfax (Virginia) Service Center is awesome! The snack and drinks were complimentary which was a nice surprise. The waiting area was also pleasant and comfortable with free WiFi. More

The lowest rating I would dow. I had bad experience about this dealer with my old X5 a few years back. It charged me thousands dollars twice on an oil leak without fixing the leak. I had bad experience about this dealer with my old X5 a few years back. It charged me thousands dollars twice on an oil leak without fixing the leak. I mean cheating. I learned about the dishonesty of the dealer when taking my car to an independent mechanics. Of course Fairfax Bmw fixed immediately without asking (so they know it). I resent it to come back since. This time I need to get my first service on a brand new car and work about a few miles from this dealer. I called for an appointment and got the 7 am the next day. I arrived at the dealership at 6:30 and saw staff coming in and out but no one bothers to receive us (they are a few of us waiting) until 7. Once in, the service advisor was nice and got my oil change in a few hours. However, the dealer does not have any loaner so I took the shuttle to work. This is a below service standard for any BMW that I know. Note that this is my 3rd BMW. I wish that the manufacturer can do something about this place. But one thing for sure I won’t come back and not recommend to anyone. Remark this review concerns only about this dealership NOT the service advisor. More

Factory recall and new battery Excellent advisor (Mark Stout) , very knowledgeable, helpful and patient. He went out of his way to help. Nice facilities and great service. Location Excellent advisor (Mark Stout) , very knowledgeable, helpful and patient. He went out of his way to help. Nice facilities and great service. Location is excellent, convenient.. More

Outstanding Service! From start to finish; a enjoyable experience. Great professional appearance and exceptional care by all!! My service manger was top-notch!! Thanks From start to finish; a enjoyable experience. Great professional appearance and exceptional care by all!! My service manger was top-notch!! Thanks for the great service! More

Exceptional buying experience Exceptional buying experience. Highly recommend. Purchased a pre-owned 2014 335xi at BMW Fairfax. Client Advisor (Jude) was a straight shooter, hones Exceptional buying experience. Highly recommend. Purchased a pre-owned 2014 335xi at BMW Fairfax. Client Advisor (Jude) was a straight shooter, honest, efficient, and professional. He helped me decide among a few cars and provided valueable and insightful advice that I felt was truly in my best interest. The finance process (Ebrahim) was quick and efficient. I didn’t experience the typical long drawn out process where the sales person is not empowered and would say anything to close a deal. I got a great deal on my car too. Their prices are fair but will negotiate depending if it’s near end of month or the car has been on the lot for a long time. More

Easy Purchase Very enjoyable purchase and knowledgeable staff. I was look for an M3 and found the exact one I wanted with no hassle. I was in and out within 2 hou Very enjoyable purchase and knowledgeable staff. I was look for an M3 and found the exact one I wanted with no hassle. I was in and out within 2 hours. More