BMW of Fairfax

Stressless Service It was my first time at getting service at this dealership and the experience was great! There wasn't a long wait and everyone from my service adviso It was my first time at getting service at this dealership and the experience was great! There wasn't a long wait and everyone from my service advisor to the cashier were super helpful and made my experience stress free. More

Top-notch service department. Service Frankie Johnson is a superb Service Advisor. Clear and concise on the vehicle service needs. We have dealt with Frankie and BMW of Fairfax for over 15 Frankie Johnson is a superb Service Advisor. Clear and concise on the vehicle service needs. We have dealt with Frankie and BMW of Fairfax for over 15 years with complete satisfaction. Very customer focused. Frankie makes you feel like you are her only customer. When we schedule service, it's always through Frankie. She is the Best. Robert, the Technician, that most often services our vehicles, takes the time to talk with customers and go into depth on the vehicle status. Very knowledgeable and customer focused. We purchase our vehicles based on the Service Department. Our most recent purchase was from BMW Fairfax because of the Service Department, specifically Frankie and Robert. More

Very Pleased and Excited! I am very pleased with the overall service I received from BMW of Fairfax, especially with Mr. James Park. It was indeed a pleasant experience workin I am very pleased with the overall service I received from BMW of Fairfax, especially with Mr. James Park. It was indeed a pleasant experience working with him. More

Excellent service I had great experience at the dealership, Sales person was very professional and showed me all the options and also help me with my trade in. I went t I had great experience at the dealership, Sales person was very professional and showed me all the options and also help me with my trade in. I went to BMW just to look but eventually I needed up buying on the same day. I will highly recommend this dealership More

A/C Repair Once again, I was very pleased with my service experience at this dealership. The A/C evaporator had to be replaced which is an long and labor intens Once again, I was very pleased with my service experience at this dealership. The A/C evaporator had to be replaced which is an long and labor intensive job. The job was completed promptly and I got my car back the day before it was expected to be finished. Everyone I dealt with was professional and friendly, making it an overall great experience. More

Excellent service from Alex at BMW Fairfax I recently purchased my first BMW from BMW of Fairfax and had an excellent experience. Alex was extremely helpful before, during, and after the purcha I recently purchased my first BMW from BMW of Fairfax and had an excellent experience. Alex was extremely helpful before, during, and after the purchase. He was extremely knowledgeable and answered all of my questions and addressed my concerns. Would definitely buy again in the future. More

nice service and unforgettable experience Nice service and unforgettable experience. Thank you so much for the patience and give as such a nice service. We will recommend your dealer to my fri Nice service and unforgettable experience. Thank you so much for the patience and give as such a nice service. We will recommend your dealer to my friends More

Professional, stress free experience I really appreciate Erick Bautista, helpful & knowledgeable highly recommend Fairfax Bmw to my friends, they work with me & make it happen. Over all a I really appreciate Erick Bautista, helpful & knowledgeable highly recommend Fairfax Bmw to my friends, they work with me & make it happen. Over all a good experience 👍 More

Collision Center Always friendly, superior service, exceed my expectations and knowledgeable. Excellent communication and they strive to go above and beyond to be help Always friendly, superior service, exceed my expectations and knowledgeable. Excellent communication and they strive to go above and beyond to be helpful and make the process as painless as possible. More

Recall service experience My 2007 BMW needed retiring done in a recall. Your agent Laszlo met me as I drove in. I was early, but he took my car and paperwork right away and g My 2007 BMW needed retiring done in a recall. Your agent Laszlo met me as I drove in. I was early, but he took my car and paperwork right away and got the process underway. He showed me to your lounge for waiting and pointed out your shuttle desk in case I wanted to go out. He also explained the process to me and said I would be called to the cashier when the car was ready. I was told it could take up to three hours, but it took only two. Laszlo came back with the paperwork when the job was done. After I had signed, he found someone to locate my car and bring it to the front. My whole experience with your service department was excellent. More