BMW of Fairfax
Fairfax, VA
Filter Reviews by Keyword
By Type
Showing 1,050 reviews
Factory recall and new battery Excellent advisor (Mark Stout) , very knowledgeable, helpful and patient. He went out of his way to help. Nice facilities and great service. Location Excellent advisor (Mark Stout) , very knowledgeable, helpful and patient. He went out of his way to help. Nice facilities and great service. Location is excellent, convenient.. More
Outstanding Service! From start to finish; a enjoyable experience. Great professional appearance and exceptional care by all!! My service manger was top-notch!! Thanks From start to finish; a enjoyable experience. Great professional appearance and exceptional care by all!! My service manger was top-notch!! Thanks for the great service! More
Exceptional buying experience Exceptional buying experience. Highly recommend. Purchased a pre-owned 2014 335xi at BMW Fairfax. Client Advisor (Jude) was a straight shooter, hones Exceptional buying experience. Highly recommend. Purchased a pre-owned 2014 335xi at BMW Fairfax. Client Advisor (Jude) was a straight shooter, honest, efficient, and professional. He helped me decide among a few cars and provided valueable and insightful advice that I felt was truly in my best interest. The finance process (Ebrahim) was quick and efficient. I didn’t experience the typical long drawn out process where the sales person is not empowered and would say anything to close a deal. I got a great deal on my car too. Their prices are fair but will negotiate depending if it’s near end of month or the car has been on the lot for a long time. More
Easy Purchase Very enjoyable purchase and knowledgeable staff. I was look for an M3 and found the exact one I wanted with no hassle. I was in and out within 2 hou Very enjoyable purchase and knowledgeable staff. I was look for an M3 and found the exact one I wanted with no hassle. I was in and out within 2 hours. More
Feedback So far so good, the service is excellent and I always had a loaner while my car is serviced which is very important to me because I can't stay there a So far so good, the service is excellent and I always had a loaner while my car is serviced which is very important to me because I can't stay there and wait. I live in Germantown Maryland and pass all the dealers close to my house so this shows how satisfied I am with BMW of Fairfax. Plus I like your special discounts on service and parts. More
Happy Shopper Smooth sailing from start to finish. Saw used cars I was interested in on website. Drove two that I liked. Chose one. Settled on a price for the car a Smooth sailing from start to finish. Saw used cars I was interested in on website. Drove two that I liked. Chose one. Settled on a price for the car and my 9-yr-old trade-in. Completed the deal and drove away in an incredibly beautiful almost-new Beemer that I will enjoy for many years. More
Excellent, no pressure customer service. Had a great experience with Tom Cavey. He worked for me and had everything ready when I bought. Great customer service and Tom took the time to explai Had a great experience with Tom Cavey. He worked for me and had everything ready when I bought. Great customer service and Tom took the time to explain everything. More
Excellent buying and customer service experience. BMW of Fairfax provided a wonderful car service experience. I will go so fas as to day that it was the best service experience I've ever had in my li BMW of Fairfax provided a wonderful car service experience. I will go so fas as to day that it was the best service experience I've ever had in my life with an automobile service facility. The Service Representative was very pleasant, extremely knowledgeable about my vehicle, answered all of my questions with detailed knowledge demonstrating exceptional technical knowledge and was able to succinctly put her responses in easily understood laymen's terms. The service representative listened to me patiently and was able to accurately interpret my very imprecise descriptions of my perceived potential issues with my vehicle. It was obvious that she is a consummate professional. Her time estimate for service was accurate (considering I waited for the vehicle to be serviced in an extremely comfortable waiting area) and I left the dealership service facility very happy! Overall, an excellent experience!! More
Great Customer Service As always Lucas understands what my car needs and services are and explains it thoroughly for me with courtesy and kindness without making any judgem As always Lucas understands what my car needs and services are and explains it thoroughly for me with courtesy and kindness without making any judgement and knowledge of my car. I have a lot of confidence when I drive my car on the road I know I can trust your highly trained and certified mechanic Mike. I wouldn’t take my car to any other dealership except Fairfax county. Thank you! More
Always delivers This dealership is responsive and service oriented (I had a Mercedes and believe me their service was nothing like this - plus the cost...). Yes, the This dealership is responsive and service oriented (I had a Mercedes and believe me their service was nothing like this - plus the cost...). Yes, they are a dealer so buyer beware as in all shopping but they are informative, responsive and work hard to deliver what they promise. I am very happy with the level of service only wish it was closer to my home and office but it's worth the drive IMO. And Mark Stout is excellent - as is their whole team. They know I don't want to spend my life waiting at the dealer and they quickly get me on my way - even with a loaner when I need one - as fast and efficiently as possible. I sincerely appreciate this!! More