BMW of Fairfax

Not Very Pleased with Service. Andrea, my service agent, provided less than substandard service. She was not customer service focused on day of service, 23 Aug 18. Very, very unhap Andrea, my service agent, provided less than substandard service. She was not customer service focused on day of service, 23 Aug 18. Very, very unhappy. More

Always good service Laszlo was great, he met me at the entrance bay. Got my fob to see the problems, had my appointment sheet. got me out in 4 hours.... kept me abreast Laszlo was great, he met me at the entrance bay. Got my fob to see the problems, had my appointment sheet. got me out in 4 hours.... kept me abreast of what was happening... I trust this dealership to service my car. I go out of my way, one hour drive to get here. More

Great Experience They were responsive to my requests and gave me a fair price on my trade-in. They held the car I wanted until I returned from vacation. They were responsive to my requests and gave me a fair price on my trade-in. They held the car I wanted until I returned from vacation. More

Excellent Dealer Support After a year lapse I renewed my BMW Connect vehicle internet access and found many of the apps I had used earlier were now unavailable. Working with After a year lapse I renewed my BMW Connect vehicle internet access and found many of the apps I had used earlier were now unavailable. Working with Allen Capaldi, my Service Adviser, Darren Andre (Head Genius) and a service technician, the problem was that my 2012 550Xi would not support the apps any longer. Darren got on the phone with BMW NA and my service fee was refunded. The team Allen put together was outstanding and although I am disappointed with the results, I compliment the them on a fine job!!. More

Fast, efficient, and courteous. The team was very professional, and they did not try to up sale me with other services. The work was done quickly without any issues. The team was very professional, and they did not try to up sale me with other services. The work was done quickly without any issues. More

Excellent service end to end. Been a customer since 1985 wvbmw of ffx and never disappointed. I reccommend them without question. Frankie also cares Roy my wife’s x5. Great servic Been a customer since 1985 wvbmw of ffx and never disappointed. I reccommend them without question. Frankie also cares Roy my wife’s x5. Great service More

Good conversation and business from the beginning to the end Erick Bautista went out of his way to make sure all of my questions were properly addressed, discussed the terms and conditions of the vehicle I was p Erick Bautista went out of his way to make sure all of my questions were properly addressed, discussed the terms and conditions of the vehicle I was purchasing, kept me in the loop during the process of purchasing the vehicle without overbearing me with too much over the shoulder. The BMW team was great from Erick to the finance manager to the office managers. They were all professional in their talks with me, never pushed the additional add-ons too excessively once they knew I wasn't interested. More

Great service My service advisor, lazlo , is wonderful to deal with. In and out fast. Good work the waiting room is pleasant with soft drinks and snacks free of cha My service advisor, lazlo , is wonderful to deal with. In and out fast. Good work the waiting room is pleasant with soft drinks and snacks free of charge. There is also other food available. More

Consistently good service Service advisor was good. Quickly and professionally resolved minor service issue with oil change. Service manager is on top of the service level. Wil Service advisor was good. Quickly and professionally resolved minor service issue with oil change. Service manager is on top of the service level. Will use them again. Prices are high but it’s BMW dealer. You get what you pay for. More

First experience was a good one I brought my X5 in for some scheduled recall work and asked for them to check another problem. That turned out to be something pretty significant and I brought my X5 in for some scheduled recall work and asked for them to check another problem. That turned out to be something pretty significant and costly but my service advisor, Frank, walked me through all the details as if he were making decisions for his own car. He communicated with me throughout the process, made sure I had a loaner car, and even noticed my car was due for the safety inspection without me mentioning it. I appreciated the honest communication and attention to detail and will certainly use and recommend this dealership for service in the future. More