BMW of Fairfax

Come to BMW of Fairfax! Had a wonderful buying experience. Fairfax staff are all friendly and professional. Ryan, Erick, Mariam and Andrew went above and BEYOND for me. As a Had a wonderful buying experience. Fairfax staff are all friendly and professional. Ryan, Erick, Mariam and Andrew went above and BEYOND for me. As a first time buyer, they were all comforting and reassuring. 5 stars and would definitely recommend! More

Straightforward Pricing I found a certified used BMW I was interested in while searching on the BMW website. We came into the dealership, looked at the car and had our trade I found a certified used BMW I was interested in while searching on the BMW website. We came into the dealership, looked at the car and had our trade appraised. The car looked very nice, but was still in the preparation process. The trade value they quoted me was low, but the salesman suggested I go to CarMax and get it appraised. I tried to negotiate on the cars price but they really would not budge in any significant way. So, we left without making a deal and moved on to CarMax. CarMax gave us a better written offer for our trade, but did not have any vehicles we liked and their pricing seemed high. After returning home, I did some more research and found that BMW of Fairfax is a no-haggle dealer. I also found out that their pricing was very competitive compared to others in the area. I called our salesman and he matched CarMax's offer on our trade, took a deposit on the BMW and arranged for financing. We picked up the BMW yesterday and my wife is very happy with the purchase. I would go back to BMW of Fairfax to buy another car the next time I'm in the market. More

BMW X2 2018 Great team at Fairfax BMW. Dennis did a superb job on the sales side and Jafar S is outstanding as Finance Manager. Quick and easy. A couple of challe Great team at Fairfax BMW. Dennis did a superb job on the sales side and Jafar S is outstanding as Finance Manager. Quick and easy. A couple of challenges were overcome immediately. Well done! More

Outstanding experience! Over fourth years, I have purchased over twenty cars for myself and family members. This was the best car buying experience that I ever had in life. I Over fourth years, I have purchased over twenty cars for myself and family members. This was the best car buying experience that I ever had in life. I am very thankful to the BMW of Fairfax Staff for an excellent experience! More

Awesome Customer Service As usual, I received outstanding customer service and professionalism from Mark Stout, my Service Advisor, Kimberly, the "Director of First Impression As usual, I received outstanding customer service and professionalism from Mark Stout, my Service Advisor, Kimberly, the "Director of First Impressions", and the ladies who processed my paperwork. Thanks very much! Joe Mangino More

Work that was supposed to be done was not. In these days it is imperative to speak and tell the truth when you are in the customer service arena. I purchase a 2017 VW Jetta GLI from Fairfax BM In these days it is imperative to speak and tell the truth when you are in the customer service arena. I purchase a 2017 VW Jetta GLI from Fairfax BMW. They told me that they change the oil and conduct other related service to include detailing the vehicle. the only thing that was done correctly was repairing the wheels. Other than that that the oil, filter to include air filers and outher items was not service. So upon arriving home, I did an examination on the vehicle and come to find out that none of the things they said that was done was NOT completed. The following day I took the vehicle to an authorized VW dealership to go over the entire vehicle and report back to me on the findings. Yes the car only had 9,000 miles and looks in excellent condition but lying to me and showing me a fake invoice did not set well with me. It is important to note that I also have a BMW and also use this dealership for all my service in which I have received EXCELLENT service until now. The sales and finance managers we excellent and they took good care of me. My complaint was is that the truth not told to me which cost me additional money to have the VW dealership replace the oil and all related filters. This reason above is why I will NOT recommend Fairfax BMW pre-owned vehicles. I do hope and trust that they look into this, correct the deficiencies and regain the public's trust. More

Exceptionally Joon (James Park) and the sales manager went above and beyond to earn my business! They were fabulous and professional. The sales manager and financ Joon (James Park) and the sales manager went above and beyond to earn my business! They were fabulous and professional. The sales manager and financial team listen to me, which was important in my decision making. More

Fast and great help Bouch was helpful when test driving and walking me through all the perks of owning a bmw. Test drove on Saturday and bought it on Monday. Bouch was helpful when test driving and walking me through all the perks of owning a bmw. Test drove on Saturday and bought it on Monday. More

X3 airbag recall BMW of Fairfax (Virginia) Service Center is awesome! The snack and drinks were complimentary which was a nice surprise. The waiting area was also ple BMW of Fairfax (Virginia) Service Center is awesome! The snack and drinks were complimentary which was a nice surprise. The waiting area was also pleasant and comfortable with free WiFi. More

The lowest rating I would dow. I had bad experience about this dealer with my old X5 a few years back. It charged me thousands dollars twice on an oil leak without fixing the leak. I had bad experience about this dealer with my old X5 a few years back. It charged me thousands dollars twice on an oil leak without fixing the leak. I mean cheating. I learned about the dishonesty of the dealer when taking my car to an independent mechanics. Of course Fairfax Bmw fixed immediately without asking (so they know it). I resent it to come back since. This time I need to get my first service on a brand new car and work about a few miles from this dealer. I called for an appointment and got the 7 am the next day. I arrived at the dealership at 6:30 and saw staff coming in and out but no one bothers to receive us (they are a few of us waiting) until 7. Once in, the service advisor was nice and got my oil change in a few hours. However, the dealer does not have any loaner so I took the shuttle to work. This is a below service standard for any BMW that I know. Note that this is my 3rd BMW. I wish that the manufacturer can do something about this place. But one thing for sure I won’t come back and not recommend to anyone. Remark this review concerns only about this dealership NOT the service advisor. More