BMW of Fairfax

Good conversation and business from the beginning to the end Erick Bautista went out of his way to make sure all of my questions were properly addressed, discussed the terms and conditions of the vehicle I was p Erick Bautista went out of his way to make sure all of my questions were properly addressed, discussed the terms and conditions of the vehicle I was purchasing, kept me in the loop during the process of purchasing the vehicle without overbearing me with too much over the shoulder. The BMW team was great from Erick to the finance manager to the office managers. They were all professional in their talks with me, never pushed the additional add-ons too excessively once they knew I wasn't interested. More

Great service My service advisor, lazlo , is wonderful to deal with. In and out fast. Good work the waiting room is pleasant with soft drinks and snacks free of cha My service advisor, lazlo , is wonderful to deal with. In and out fast. Good work the waiting room is pleasant with soft drinks and snacks free of charge. There is also other food available. More

Consistently good service Service advisor was good. Quickly and professionally resolved minor service issue with oil change. Service manager is on top of the service level. Wil Service advisor was good. Quickly and professionally resolved minor service issue with oil change. Service manager is on top of the service level. Will use them again. Prices are high but it’s BMW dealer. You get what you pay for. More

First experience was a good one I brought my X5 in for some scheduled recall work and asked for them to check another problem. That turned out to be something pretty significant and I brought my X5 in for some scheduled recall work and asked for them to check another problem. That turned out to be something pretty significant and costly but my service advisor, Frank, walked me through all the details as if he were making decisions for his own car. He communicated with me throughout the process, made sure I had a loaner car, and even noticed my car was due for the safety inspection without me mentioning it. I appreciated the honest communication and attention to detail and will certainly use and recommend this dealership for service in the future. More

Honest and very accommodating servic My service advisor - Mark Stout is the best. Goes the extra mile, honest and very accommodating. If you have to service your vehicle, look for him at My service advisor - Mark Stout is the best. Goes the extra mile, honest and very accommodating. If you have to service your vehicle, look for him at bmw of Fairfax. More

Mark Stout did a excellent job helping me with my two cars I had two BMW cars serviced the same day, Mark Stout was the service advisor, he provided excellent customer service and stayed on top of things. I had two BMW cars serviced the same day, Mark Stout was the service advisor, he provided excellent customer service and stayed on top of things. More

Best BMW Service In the Wash D.C. Area My service rep Elena was great. She provided excellent knowledge on how long my BMW would be out of service. And she was correct!! Plus the waiting My service rep Elena was great. She provided excellent knowledge on how long my BMW would be out of service. And she was correct!! Plus the waiting area is very comfortable and offers free WIFI service where I can work. More

Great Experience at BMW Fairfax! The team, especially Thomas, was very helpful and professional. My husband and I are very happy with our BMWs and would definitely recommend this deal The team, especially Thomas, was very helpful and professional. My husband and I are very happy with our BMWs and would definitely recommend this dealership to our friends and family. More

Best Service Department BMW Fairfax is the best. They are always helpful and ready to serve their customers. Went in for annual inspection and air bag recall. Tyler told us BMW Fairfax is the best. They are always helpful and ready to serve their customers. Went in for annual inspection and air bag recall. Tyler told us our car would be ready in a minimal amount of time. I received a text and an email when my car was ready for pick up. More

Routine maintenance and two factory recalls Loaner car provided as requested. Check in and check out very efficient. Wash and vacuum provided at no charge. Excellent customer waiting room with m Loaner car provided as requested. Check in and check out very efficient. Wash and vacuum provided at no charge. Excellent customer waiting room with many free snacks and drinks. More