BMW of Fairfax

Customer service is awesome BMW of Fairfax has been an awesome dealership to get my servicing done. Lazlo has been a really good service advisor. I got my thermostat replaced and BMW of Fairfax has been an awesome dealership to get my servicing done. Lazlo has been a really good service advisor. I got my thermostat replaced and was out in 2 hours. More

Nabil's Service review Overall an excellent customer service and it was a please to work with Allen Capaldi and the whole BMW service department; I had oil and break issues Overall an excellent customer service and it was a please to work with Allen Capaldi and the whole BMW service department; I had oil and break issues More

Great and fast service The service center performed three different services on my X3. The service was great and very fast. I recommend this dealer ship. The service represe The service center performed three different services on my X3. The service was great and very fast. I recommend this dealer ship. The service representative was vey informative and friendly. The service center is exceptional. More

Great Service My service advisor at BMW of FFX, Frankie Jonnson, worked with me to solve an unique problem with my aging 530i. She was very helpful and the dealers My service advisor at BMW of FFX, Frankie Jonnson, worked with me to solve an unique problem with my aging 530i. She was very helpful and the dealership is a first class operation. More

Extremely satisfied! Danika, the service advisor who helped me was very knowledgeable and made me feel at ease when describing what was needed to fix my vehicle. Though I Danika, the service advisor who helped me was very knowledgeable and made me feel at ease when describing what was needed to fix my vehicle. Though I declined the work suggested, I appreciated her attitude and patience because there was no sales pressure on her end. This young lady cared enough to give me time to mull over my decision. Kudos to you Danika! As it reflects BMW of Fairfax's strive for excellence in serving their customers. More

Fast and helpful The whole experience was good. It didnt take as long as i thought it would take considering everything i was getting done. The guy was very helpful an The whole experience was good. It didnt take as long as i thought it would take considering everything i was getting done. The guy was very helpful and honest when i asked him questions. Also appreciate the snacks and coffee in the waiting area. More

Efficient, dependable and straightforward service experience As long-time BMW owners - newer models as well as high-mileage - we've tried out most of the greater Washington area BMW dealerships. BMW of Fairfax As long-time BMW owners - newer models as well as high-mileage - we've tried out most of the greater Washington area BMW dealerships. BMW of Fairfax is definitely our top choice. They take appointments efficiently - incl directly from our new BMW's ConnectedDrive - and are ready for me when I arrive for my appointment. The SAs we've had are very professional and courteous. They make recommendations and help assess how important and urgently to address any issues. They don't seem to 'over sell' the typical high-profit items, but make helpful suggestions. This time, my SA walked me over to the Parts desk so we could discuss getting a set of winter wheels and tires for my X-Drive convertible. All maintenance service was performed as I requested, on time, and all my questions were answered. My car was returned in clean condition, and the cashier applied all available discounts with a smile. This was a very typical experience at this service department, I'm happy to report. More

Dependable Service and honest recommendations My service representative, Frankie Johnson, has worked with me for many years. She is always professional, straight forward and provides honest recom My service representative, Frankie Johnson, has worked with me for many years. She is always professional, straight forward and provides honest recommendations on the care and repair of my 2003 530i. I highly recommend and commend Frankie for the service she provides. More

Good what I expected What I expected from BMW service I be back to visit and get my next car. I tried other services in other dealerships but don’t come close What I expected from BMW service I be back to visit and get my next car. I tried other services in other dealerships but don’t come close More

Flawless Service Call My recent experience at BMW FAIRFAX couldn't have gone better. From making the appointment, getting the done, to picking the car, all went very good. My recent experience at BMW FAIRFAX couldn't have gone better. From making the appointment, getting the done, to picking the car, all went very good. It was an experience I don't ever remember from other dealer's service. Well done. More