BMW of Fairfax

14 year old BMW M3 brought in for air-bag recall This was my first visit to this dealers service department. I generally use independent service shop for work on this car. Since it was a factory reca This was my first visit to this dealers service department. I generally use independent service shop for work on this car. Since it was a factory recall the work had to be completed at the dealer. I was impressed and surprised that the service department did not try to up-sell me a myriad of other repairs for defects they "discovered" on the "courtesy inspection". The car is well kept but not perfect so I was really dreading the call for authorization to do extra work. When the call came I was delighted to learn the car was ready sooner than planned and there was no extra work to be done. Well done! This was a trust building experience. More

Great team at BMW of Fairfax Purchased a certified pre-own BMW vehicle and Karim my sales person was tremendous. He worked with my schedule and was great to work with! Purchased a certified pre-own BMW vehicle and Karim my sales person was tremendous. He worked with my schedule and was great to work with! More

Great 1st time visit for service This was my first time at the service center. My car developed a problem with the instrument cluster. I wasn’t sure what to expect. Shea took car This was my first time at the service center. My car developed a problem with the instrument cluster. I wasn’t sure what to expect. Shea took care of everything. He got down the details of the issues, brought in the car and got me a loaner in less than 1 hr. He stayed in touch with me through the service process via text and email. While it was not fun having the issue. I was taken care of throughout the process with regular updates. In short, he did a great job. I would go back to a BMW of Fairfax Service Center if another issue develops with the car (hopefully it isn’t needed!) Regards, Laxman Bahroo More

we took our car for a recall fix and they massed up our car. Here is a report of the events which occurred: We went to BMW of Fairfax on 12/29/18 because we received an "Important Safety Recall Information" let Here is a report of the events which occurred: We went to BMW of Fairfax on 12/29/18 because we received an "Important Safety Recall Information" letter from BMW in the mail. Upon our arrival at the dealership, Shea received us and told us we would have to wait 3-4 hours to have the issue fixed, so we agreed to wait. We waited 3 long hours in the waiting area and while we did, we got a text message asking if we wanted to fix the oil filter housing gasket and we declined. Finally, we were told that the issue had been resolved and that we could go. We drove our car out to the front and as soon as we turned onto the road, a sign appeared informing us that there was a ”AWD, DSC, ABS,EBV”, so naturally we circled back to the dealership and asked Shea what he did to our vehicle that would make this happen- we had never previously had this problem before he "fixed" one thing and obviously tampered with and destroyed others. He took the car once again, checked it, and came back after about half an hour and told us that there was “nothing wrong with the car, we checked the computer and cleared it. Sometimes, this issue happens when the battery gets low as we were working on the car while the car lights were on. I drove around, it is good to go now”. We left the dealership a second time under the false impression that our car had finally been fixed properly now. We drove about a mile and a half before the same malfunction warning showed up on the screen on the dashboard, so we had to turn back again and return to the dealership. We spoke to Shea again and he took the car one more time. He came back quickly and told us that the car transfer case was malfunctioning and give us a print out see attached that it would cost a few thousand dollars to fix it. We were incredibly upset at that point, after having waited 5 full hours on our single day off from busy and stressful jobs to fix a BMW safety recall issue just to have your personnel damage our car, then having the audacity to ask us to pay you thousands of dollars to fix damages you caused to the vehicle in the first place. Is this the kind of dirty tricks BMW uses to try and make business? We unequivocally refuse to fall victim to that. It is thus that we demand them restore our car to the original condition but they refused to do anything, we still have no car to drive! More

Great Service good price Experience was very easy and pleasant. Staff very professional knowledgeable and friendly. Don’t enjoy buying cars so appreciated how smoothly everyth Experience was very easy and pleasant. Staff very professional knowledgeable and friendly. Don’t enjoy buying cars so appreciated how smoothly everything went. Happy overall. More

the best car if ihave chance to purchase cars, then i will select bmw brands again this the best car. i will recommend bmw brands to my friends. if ihave chance to purchase cars, then i will select bmw brands again this the best car. i will recommend bmw brands to my friends. More

Great buying experience at BMW of Fairfax Highly recommend BMW of Fairfax for a new BMW purchase. Salesman Petr Mastny and the Manager John Hayes were professional, polite, and made the buying Highly recommend BMW of Fairfax for a new BMW purchase. Salesman Petr Mastny and the Manager John Hayes were professional, polite, and made the buying experience enjoyable. Marc B. More