BMW of Fairfax

Excellent experience Shea Lueder provided an excellent client experience for my initial service on my new BMW. He was very helpful and engaging throughout the whole proce Shea Lueder provided an excellent client experience for my initial service on my new BMW. He was very helpful and engaging throughout the whole process, from onboarding the car to making certain I was comfortable in the lounge while waiting. I would recommend him every time. Thanks, Shea. More

I was very happy and very satisfied with the service. Lucas, the service advisor, greeted me with a very pleasant, polite and friendly manner. I did not know that Andreas has left the company. Lucas che Lucas, the service advisor, greeted me with a very pleasant, polite and friendly manner. I did not know that Andreas has left the company. Lucas checked my car and explained to me the problem. Then he told me how much it's going to cost and how long it's gonna take. He is very efficient and know what he is doing and he delivered on time. More

Tire replacement and strut repair The service assistance by Thomas was certainly very good and the loaner car was excellent. The car was returned washed though not detailed but overal The service assistance by Thomas was certainly very good and the loaner car was excellent. The car was returned washed though not detailed but overall was fine. I got a clear explanation of the work needed and the printed work order was very clear. I only want my BMW services by an official dealer and Fairfax has an excellent service department. More

Perfect experience My service advisor Mark was great very friendly and also knowledgeable.he took cate of everything smoothly and I definitely will visit again .overall My service advisor Mark was great very friendly and also knowledgeable.he took cate of everything smoothly and I definitely will visit again .overall it was a good experience. More

Oil change tire replacement I had an emergency with one of my tires. The car was towed in, the tire was replaced, and the oil was changed almost immediately. The service is alw I had an emergency with one of my tires. The car was towed in, the tire was replaced, and the oil was changed almost immediately. The service is always professional and courteous. This is not your fathers BMW dealership. The head of the service department was originally one of my service reps and he runs a very very tight ship. I would not let another dealership or mechanic touch my car in the DC area. More

Would recommend Overall great experience, professional and helpful. Thomas was very helpful and at the end understood our needs and provided what we were comfortable Overall great experience, professional and helpful. Thomas was very helpful and at the end understood our needs and provided what we were comfortable with and got us an amazing car. More

Great dealership and service! Very easy scheduling appt on-line - service advisor was courteous and efficient. Cafe area to wait includes very comfortable chairs, complimentary dri Very easy scheduling appt on-line - service advisor was courteous and efficient. Cafe area to wait includes very comfortable chairs, complimentary drinks and snacks and a TV area. I was kept informed of the status of the service and the car was washed and vacuumed before being returned to me. Very nice! More

Easy Purchase This was the easiest and most pleasurable car purchasing experience I've had. The transaction was quick and painless. Erick listened to me and didn' This was the easiest and most pleasurable car purchasing experience I've had. The transaction was quick and painless. Erick listened to me and didn't waste my time; I appreciate that. I was shown the cars that met my needs and nothing else. I'll gladly recommend BMW of Fairfax. More

Unresponsive Staff too busy to reply to questions or provide info in timely fashion. Asked for call back, was told would call back right away, didnt happen. Staff too busy to reply to questions or provide info in timely fashion. Asked for call back, was told would call back right away, didnt happen. More

Great Service! The process of making an appointment and dropping off the vehicle was so easy. The team lead (Allen C.) was phenomenal in providing me updates on the The process of making an appointment and dropping off the vehicle was so easy. The team lead (Allen C.) was phenomenal in providing me updates on the status of my vehicle and where it was in the process. Everything from beginning to end was a very smooth process. A big THANK YOU to Allen C. for taking such great care of my vehicle. More