BMW of Fairfax

Down hill service? The quality of the experience really depends on the manager you are assigned. This time the fellow i do business with was sick, the washer service br The quality of the experience really depends on the manager you are assigned. This time the fellow i do business with was sick, the washer service broken (no alternative?) and the front desk person rude. This us nit usually the case. A blip or trend More

Excellent service! Salesperson was very knowledgeable. He took the time to answer all our questions and concerns. We purchased our car with him and will definitely go ba Salesperson was very knowledgeable. He took the time to answer all our questions and concerns. We purchased our car with him and will definitely go back to him for our next car. More

Great hospitality and attention, as always! The attendant was very honest and personable. He was highly motivated to do a thorough job so as to put the car in the best condition possible and adv The attendant was very honest and personable. He was highly motivated to do a thorough job so as to put the car in the best condition possible and advised of the cost in a timely manner. More

Fairfax, VA services center Mr. Allen is professional and helpful. He Interested in customer satisfaction and follow up with him and he explained everything that did to the car Mr. Allen is professional and helpful. He Interested in customer satisfaction and follow up with him and he explained everything that did to the car and he answer any questions the customer needs . Thanks. More

Frictionless path to a new car & great service center My first car through this dealership. Did my homework and Petr Mastny was able to move the dream swiftly to reality. Few initial birthing problems wit My first car through this dealership. Did my homework and Petr Mastny was able to move the dream swiftly to reality. Few initial birthing problems with the car, but swiftly resolved through Allen Capaldi (BMW Service Advisor) and Konrad Malinowski (Manager). It is always important for me to build a relationship and trust and I feel I finally found the right place. Thank you for the fantastic experience. More

Great service BMW of Fairfax is a great service center. Kept me posted on progress and completed on time. Elena is very customer service focused and totally outstan BMW of Fairfax is a great service center. Kept me posted on progress and completed on time. Elena is very customer service focused and totally outstanding. Loaner was excellent. Highly recommend. More

Excellent Customer Service The service advisor Jerell was very helpful and walked me through the whole process. Excellent communication from all the staff would highly recommend The service advisor Jerell was very helpful and walked me through the whole process. Excellent communication from all the staff would highly recommend this dealership to anyone. More

2020 BMW M340i I made a same day appointment to arrange a new lease. My client advisor, Asad, was top notch. The entire experience was low stress, and I left satisfi I made a same day appointment to arrange a new lease. My client advisor, Asad, was top notch. The entire experience was low stress, and I left satisfied with my new car and lease agreement. Highly recommend! More

Rattling noises from exhaust system I was very happy with my time schedule I had to change my time at same day three times due to issues on my A/C in my home and BMW of Fairfax did help I was very happy with my time schedule I had to change my time at same day three times due to issues on my A/C in my home and BMW of Fairfax did help we and I had repaired my car at the same day on different time. More

Routine inspection I love my team at BMW. Tyler is efficient, professional, kind and informative. He is definitely an asset to your team. The waiting area is always c I love my team at BMW. Tyler is efficient, professional, kind and informative. He is definitely an asset to your team. The waiting area is always clean, stocked with drinks and food to make your wait pleasant. My mechanic, Robert always comes out to talk, tells me about my car and fills me in on what needs to be done. He is very talented, is a gift of a mechanic and always repairs my car, making me feel safe on any road or destination. I appreciate both Tyler and Robert and feel that they provide the highest quality of service to me and others. Thank you BMW for hiring such wonderful professionals. I wouldn't dream of taking my car anywhere else to be repaired. BMW of Fairfax has my vote for being outstanding. More