BMW of Fairfax

Service Center On September 27, I took my BMW 2015 X3 in for an oil and brake fluid change, and recommended comprehensive vehicle inspection. I was serviced by a tec On September 27, I took my BMW 2015 X3 in for an oil and brake fluid change, and recommended comprehensive vehicle inspection. I was serviced by a technician with the initials of SL who attempted to sell me warranties and services in the thousands of dollars that were not needed while checking me in. Upon close completion of the work SL informed me that I had an oil leak coming from the oil filter housing seal and recommended a repair for $1100 +. I declined and made him aware that during my previous oil service I reported an oil leak in the same area which was supposed to have been repaired. He indifferently explained that this was a different oil leak. I contacted Konrad Malinowski, service manager, the following week who had assisted me during my last oil + service in 2018. Like then, his outstanding intervention helped mitigate the problem. I scheduled and took my vehicle back in on October 4, for the reported oil leak problem that was brought to my attention by SL. The repair was made with a significant Good Will price reduction. However, I had been informed by SL when making the appointment that the work would take 3-4 hours. I dropped off the vehicle at 7 a.m. and picked it up shortly after 2 p.m. I was never informed by SL when the work was completed and 7 hours later I drove to the service center. An apology was extended by SL. I picked up my vehicle, paid the bill, and quickly left to avoid the traffic home. Upon arriving home I noticed that the vehicle had been washed, but apparently parked some place before I picked it up, that caused dirt to cover areas of the vehicle like on the windshield wipers, front and back, door jams, and under the hood. I take pride in my BMW and found this unacceptable but cleaned it off myself. My experience with SL was not good. My experience with Konrad Malinowski, like always, was outstanding. Recommend to have technicians not try and sell unnecessary warranties and services, to listen to customers, to be prompt in notifying customers when the work is completed and ready for pick-up, and to ensure that the vehicle is returned better than it was when it was brought in. Finally, the October 4 invoice indicated that I reported the oil leak. I did not. I was informed by SL on September 27, that I had an oil leak. I also pointed out to SL that the September 27 invoice had me charged for a Diesel oil service. He indifferently stated that the price was the same. These type discrepancies should not be made at a BMW dealer/service center. I expect better of the BMW brand. Respectfully, Carl-Martin More

The Best of the Best!!! The professionalism, quality customer service and the commitment to excellence is symbolic of the services rendered by the Dealership. Thank you so m The professionalism, quality customer service and the commitment to excellence is symbolic of the services rendered by the Dealership. Thank you so much!!! Respectfully, Ted Hart More

Awful service department So many issues over the years , I recently purchased a new BMW because I love the vehicle. As long as it’s under warranty I’m forced to deal with this So many issues over the years , I recently purchased a new BMW because I love the vehicle. As long as it’s under warranty I’m forced to deal with this awful service department . While waiting, I had the chance to commiserate with a couple other folks who also agree this is an awful service department. Problem is the Alexandria dealer is no better. More

Funkified Courteous, timely, good quality work. But what did you do to make my car small so bad! I cannot even get in the car without holding my breath. A full Courteous, timely, good quality work. But what did you do to make my car small so bad! I cannot even get in the car without holding my breath. A full night with opened windows and air deodorizers in the car have not gotten rid of the smell. This is like a Jerry Seinfeld episode--you funkified my car! More

Exceptional BMW Service -- BMW of Fairfax As always my service visit to BMW of Fairfax was excellent all the way around. I needed a quick appointment and was able to scheduler using their webs As always my service visit to BMW of Fairfax was excellent all the way around. I needed a quick appointment and was able to scheduler using their website application. From time of arrival to my car being ready was less than 2 hours. Frankie Johnson my Senior Service Adviser was exceptional in that she greeted me right away, kept me informed as to the progress and had my vehicle ready to go when the services were complete. Top Notch as always. She is an exceptional Senior Service Adviser who always ensures my vehicles are in peak operating condition. More

Nice adviser the adviser was very helpful and it makes a difference. they are taking care of the needs as scheduled. I have been with BMW cars over 10 years now the adviser was very helpful and it makes a difference. they are taking care of the needs as scheduled. I have been with BMW cars over 10 years now and I just use this dealer. I do recommend. More

i bought many cars from different dealers in the last 6 years inNorthern Virginia and found BMW Fairfax is the best among all they are looking for win - win deal while most of others looking for win - lose years inNorthern Virginia and found BMW Fairfax is the best among all they are looking for win - win deal while most of others looking for win - lose deal !thank you indeed for the the sales Manager John Hayes thank you indeed fro Mr. Mo . looking to meet in a new deals for me or my friends in the future! More

Great service, honest, and professional. Did a great job performing my last BMW scheduled maintenance and numerous recalls including fixing my front door locks. Honest and professional durin Did a great job performing my last BMW scheduled maintenance and numerous recalls including fixing my front door locks. Honest and professional during the entire process. Very nice waiting room and nice loaner cars for longer maintenance periods. Allen Capaldi was great! More

Great Quality Service!!! For Car and Me I have owned BMW cars for last 15 years, so I have gotten to use lots of different Dealerships. Some good- Some not so good. However, BMW Fairfax has I have owned BMW cars for last 15 years, so I have gotten to use lots of different Dealerships. Some good- Some not so good. However, BMW Fairfax has them all beat. They made me feel like I was a special customer. VIP treatment. I was assigned a Service Advisor who kept me in the loop as my car was being attended to. He ( Mark Stout ) even called me at home to ask if all was well with the car. I never write reviews. However, This one has to be written. Thank you Mark and Thank you BMW Fairfax. PS They even washed and vacuumed my car when they finished. Dennis P Sullivan More