BMW of Fairfax

Excellent service Shea was very helpful and I would recommend him and your service department to anybody. I walked away with no concerns at all and appreciate all of th Shea was very helpful and I would recommend him and your service department to anybody. I walked away with no concerns at all and appreciate all of the help. More

BMW service and body shop My car needed transmission work so I decided to get some body work done. Everything was excellent! Jerrell and Henry were excellent and kept me infor My car needed transmission work so I decided to get some body work done. Everything was excellent! Jerrell and Henry were excellent and kept me informed through the process. More

Service Excellence service, I drop the car for service and got the loan car that is even better than my X3 2018. After 1 day, they called me for pick up the c Excellence service, I drop the car for service and got the loan car that is even better than my X3 2018. After 1 day, they called me for pick up the car. My car now is running smooth. Thanks! More

Superb, Service Advisor, Jarrell Latham Jerrell remained courteous, calm and collective as he trouble shoots a minor hiccup in my car service today - misplaced keys. He delivered my car to Jerrell remained courteous, calm and collective as he trouble shoots a minor hiccup in my car service today - misplaced keys. He delivered my car to my home personally! Nice, competent Service Advisor! More

The car alarm was going on when locked Jessica the service advisor was outstanding and extremely courteous. She managed to find a loaner on a tight day. They keep you informed through text Jessica the service advisor was outstanding and extremely courteous. She managed to find a loaner on a tight day. They keep you informed through text and email. Quick turnaround. Much appreciated. More

Service Department Needs Work Twice I have had an unacceptable experience at BMW of Fairfax Collision Shop. This time, a tech broke a hatch latch and still returned the car in tha Twice I have had an unacceptable experience at BMW of Fairfax Collision Shop. This time, a tech broke a hatch latch and still returned the car in that condition. There was also a large drop of black paint on the hood. My customer service rep does not seem to understand that the customer should be entitled to the benefit of the doubt. I felt as if he was more interested in protecting the techs than doing right by the customer. The manager, Danny, gets it, and is the only reason I would go back to this shoddy shop. More

Service Emily was very courteous and friendly. She keep me updated every hour. The only concern I have is the waiting period is way too long. Emily was very courteous and friendly. She keep me updated every hour. The only concern I have is the waiting period is way too long. More

Awesome Experience I’d like to thank Shea Lueder Service Advisor at BMW of Fairfax for the outstanding customer service and professionalism.. I get great feed back and t I’d like to thank Shea Lueder Service Advisor at BMW of Fairfax for the outstanding customer service and professionalism.. I get great feed back and the work quality is excellent. Once again thank you Shea ..! More

customer Service Lucas Sibold was great to work with-- fast/efficient and very accomodating with timely updates of car's status-- very very pleased with the service! Lucas Sibold was great to work with-- fast/efficient and very accomodating with timely updates of car's status-- very very pleased with the service! More