BMW of Fairfax

First Experience with BMW of Fairfax This is my first purchase at this dealer but I've been buying BMW's for almost twenty years and in all my time Amber Broome is probable the worst sale This is my first purchase at this dealer but I've been buying BMW's for almost twenty years and in all my time Amber Broome is probable the worst sales person I've worked with. Just because a customer is from out of state does not mean you are treated any differently because you don't know who is behind the phone calls and emails. In the age of the internet every deal should be treated just as the same as a local deal with a customer walking through the door. Luckily Justin Beadel and Karim Salhi went out of their way to make sure I was satisfied. Definitely the fastest time I've ever had completing a deal and it was zero pressure. Karim is a wonderful asset to your dealership and his customer service skills make him have great potential. Overall it was a good experience I will be buying my next BMW from this dealership. More

This is my 3rd BMW X5 from Fairfax BMW Great experience with all my purchases and service over the years. They met my expectations on providing a fair price on my trade in and excellent ser Great experience with all my purchases and service over the years. They met my expectations on providing a fair price on my trade in and excellent service. More

Great service that he gave me because he was very kind and professional with everything. All the questions that I ask he answered and I was happy of how he treat every single person that goes there. and professional with everything. All the questions that I ask he answered and I was happy of how he treat every single person that goes there. More

Great service and fair pricing, work was done earlier than originally promised. They even gave me an uber voucher to get back and forth because loaner car was not avail. than originally promised. They even gave me an uber voucher to get back and forth because loaner car was not avail. More

Did a good job under difficult circumstances. I had a "check engine soon" light come on in my 2011 335d, I was told that the DPF filter needed to be cleaned. I left the car and returned the next I had a "check engine soon" light come on in my 2011 335d, I was told that the DPF filter needed to be cleaned. I left the car and returned the next day to pick up the car. I started the car to go home and discovered the CES light was still on, so I drove it back into the building. I was then told that the cooler vacuum valve was faulty, which was repaired under warranty.Konrad Malinowski and Charles Barker were most helpful in explaining how the fault was not picked up the first time around, as well as checking the extension of warranty to verify that the part that failed was covered. I have spent so much on this car because of emissions equipment failures. The car would be a great car-were it not for the emissions equipment failures and problems, all of which should be covered under warranty as I fear in time, there will be another problem related to emissions equipment. At that time, I won't have it repaired, I will have it deleted. More

Great service! Great team ! The service provided by Petr Mastny was excellent. Was rapid, cordial and very attentive to my needs. My only recommendation to all the people working there is to use masks! Very Mastny was excellent. Was rapid, cordial and very attentive to my needs. My only recommendation to all the people working there is to use masks! Very important to stop the spread of the virus. Thanks More

Second Opinion A previous dealer told me the motor on my convertible top was dead and could not be replaced. Mark was amazing and not only got the top fixed but sent A previous dealer told me the motor on my convertible top was dead and could not be replaced. Mark was amazing and not only got the top fixed but sent me a video to demonstrate what to do if the top got stuck. First class service! More

Satisfied customer service The service department does a great job as a team to provide the best customer experience. My service representative Elena Tanase, always takes care o The service department does a great job as a team to provide the best customer experience. My service representative Elena Tanase, always takes care of me and my vehicle, ensuring that I’m in and out without any problems and ensuring my car gets the best service at an affordable price. More

Superb! Extremely professional, helpful and honest service. The've diligently listened all my questions and requirement and found the exact model that i want Extremely professional, helpful and honest service. The've diligently listened all my questions and requirement and found the exact model that i wanted. Great buying experience. Highly recommended. Special thanks to Alex. More

Erick’s customer service was top notched. He was knowledgeable, showed a genuine interest in my quest to purchase another 3-in-1 automobile, and he didn’t quit until I was happy and comfortable in m knowledgeable, showed a genuine interest in my quest to purchase another 3-in-1 automobile, and he didn’t quit until I was happy and comfortable in my purchase. More