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BMW of Fairfax
Fairfax, VA
1,091 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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October 15, 2020
Service advisor was very professional and courteous? He explained me the problem in a very simple language. He kept me informed about the status of the repair. It was my pleasure dealing with him. explained me the problem in a very simple language. He kept me informed about the status of the repair. It was my pleasure dealing with him. More
by Msheikh
Employees Worked With
Laszlo Babos
October 09, 2020
Dishonest and deceptive sales tactics employed! Stay Dishonest and deceptive sales tactics employed! Stay away! Contacted Abed Abutaa ( salesman) about buying one of their 2020 dealer loaner cars. He Dishonest and deceptive sales tactics employed! Stay away! Contacted Abed Abutaa ( salesman) about buying one of their 2020 dealer loaner cars. He provided me with the carfax report confirming no accidents or other issues with the car. We finalized a deal and I provided a deposit and thereafter learned that I had been lied to as to the condition of the car! I found out that It had been in an accident and had been in the body shop to be repaired and he and this dealership was attempting to sell me a car that had been damaged that the dealership did not report to carfax. Best, Mike Walker ( general manager) when confronted with his sales guy's misrepresentation then told me that they had already sold the car to another customer when Abed was selling it to me. I then spoke with Maryam S. Malikyar of the dealership and provided her with specific details of the efforts to defraud me and in response, she also ignored Abed's misrepresentations as to the cars condition ( having been in an accident with no disclosure of same) and similarly saw no issue with the dealerships "sharp" sales tactics. The deceptive and dishonest sales practices of this dealership are truly scary and im shocked that they have been allowed to get away with this type of treatment of BMW clients. Buyer beware of their actions. More
by Deceived Customer
Employees Worked With
Abed Abutaa ( salesman); Mike Walker ( general manager); & Maryam S. Malikyar
September 30, 2020
Excellent Customer Service! I worked with them during the week through text and phone- everything was prepared and ready for my arrival on Saturday Morning- Driton, Maryam and Jaafar were all wonderful to de week through text and phone- everything was prepared and ready for my arrival on Saturday Morning- Driton, Maryam and Jaafar were all wonderful to deal with- I am very pleased! More
by kacombs0383
Employees Worked With
Maryam, Driton, Jaafar
September 30, 2020
Overall, I had a fantastic buying experience. I was Overall, I had a fantastic buying experience. I was originally going to purchase a 2020 330xi from a different car dealership. However, while pric Overall, I had a fantastic buying experience. I was originally going to purchase a 2020 330xi from a different car dealership. However, while price comparing the competing offer, I was contacted by the sales team. Tianna Dawson did the initial outreach and was very responsive pricing three different vehicles. Following my detailed request for more information, Maryam Malikyar was extraordinary. She was transparent and very detailed in the negotiation process and is the reason for my purchase from BMW of Fairfax. After finalizing the deal on paper, I arrived at the dealership for a test drive and was immediately greeted and offered refreshments. I worked with Brian Markulin in finalizing the trade-in and financing of the new vehicle. Brian assisted me on the test drive and set-up of the car; even taking a break from his dinner to transfer my license plates. Honestly, this was the most transparent and honest car buying experience I have participated in and am highly impressed with the BMW of Fairfax team. More
by Hoefly212
Employees Worked With
Tianna Dawson, Maryam Malikyar, Brian Markulin
September 15, 2020
Would have given a 5 star rating but can't. Had an oil change done in which I was told all fluid level were inspected and topped off and literally the very next day my coolant warning light came on. We ad change done in which I was told all fluid level were inspected and topped off and literally the very next day my coolant warning light came on. We added it ourselves. Minor but concerning because it makes me wonder if everything they say is checked or inspected actually is. More
by kellieduncan710
Employees Worked With
Unsure, employee
September 10, 2020
My 1998 BMW Z3 Roadster is 23 years old. The service adviser and technician are #1!! My Z3 ride is awesome!! Customer care is equally awesome!! adviser and technician are #1!! My Z3 ride is awesome!! Customer care is equally awesome!! More
by Ken K.
Employees Worked With
Frankie, Robert
September 08, 2020
Alex was a great salesperson they offered me a fair price on my trade in and I was very happy with the price and outcome! I will be using BMW of Fairfax for all my Bmw needs! on my trade in and I was very happy with the price and outcome! I will be using BMW of Fairfax for all my Bmw needs! More
by 540iFairfax
Employees Worked With
Alex and Ferris
