BMW of Fairfax

My Service Advisor was professional and provided timely, attentive, and customer interaction. She made sure that I understood the required services and the time it would take to complete them. Customer serv attentive, and customer interaction. She made sure that I understood the required services and the time it would take to complete them. Customer service doesn’t need to be large gestures, I appreciated my Service Advisor keeping me informed. More

With BMW of Fairfax's large inventory, I was able to find the X3 in the color and with all the options I wanted. James is a pleasure to work with and handled the sale quickly and professionally. the X3 in the color and with all the options I wanted. James is a pleasure to work with and handled the sale quickly and professionally. More

Generally speaking, a very professional and pleasant experience. The purchase process of my vehicle has been easy, and I had a very good value for my trade in. experience. The purchase process of my vehicle has been easy, and I had a very good value for my trade in. More

Not a good experience with the service manager (Elena) over there. Rude, indifferent to customers. Waited 3 hours just to get a rental car! Bad over there. Rude, indifferent to customers. Waited 3 hours just to get a rental car! Bad More

Sales representative is friendly. Shows us and explain the newer tech on the car. I like it very much. The environment in the dealer is very clean and bright! the newer tech on the car. I like it very much. The environment in the dealer is very clean and bright! More

I do really appreciate everything Derrick did to accommodate me! I had missed the safety inspection, good thing Derrick caught it or I would get a ticket accommodate me! I had missed the safety inspection, good thing Derrick caught it or I would get a ticket More

They made buying and financing my new car super easy! Mike Navidi and Farris were the best. Thank you and I love my new x3! Mike Navidi and Farris were the best. Thank you and I love my new x3! More

I can't say enough great things about our service experience. They picked up my car and brought it back to me with great efficiency. During a pandemic, the pick-up/drop-off service meant the world to experience. They picked up my car and brought it back to me with great efficiency. During a pandemic, the pick-up/drop-off service meant the world to me. Keep it up! More

We were looking for a specific car and flew in from Alabama. Erick Bautista was our salesman and exceeded our expectations. He was very knowledgeable and walked us through the process without making us Alabama. Erick Bautista was our salesman and exceeded our expectations. He was very knowledgeable and walked us through the process without making us feel hurried. The whole experience was seamless and we felt no pressure. Everyone was extremely professional and very helpful. We will be back. More

Excellent service from Service especially Service Advisor David and Service technician, Banh. Everything was done efficiently and fast from welcoming to ending. Both David and Banh spent time explaining what David and Service technician, Banh. Everything was done efficiently and fast from welcoming to ending. Both David and Banh spent time explaining what service needs to be done before and after. Also the facilities are first class. I am glad that I move my maintenance service to BMW Fairfax after disappointing experience at BMW of Alexandria even though I bought my X5 there. More