BMW of Fairfax

I’ve purchased 7 BMWs from BMW of Fairfax, all new with James. Frankie is my go-to when it comes to service. Top quality and no having to follow up, I love that. James. Frankie is my go-to when it comes to service. Top quality and no having to follow up, I love that. More

I was looking for a new/used car at Fairfax BMW dealer and very happy with the sales person , he understood what I was looking for and also very helpful with the whole process . Thumbs up for Erick ! and very happy with the sales person , he understood what I was looking for and also very helpful with the whole process . Thumbs up for Erick ! More

Had an emergency flat on a road trip, rim was cracked. Shea had it overnighted and installed within an hour of its arrival. He and the team moved heaven and earth to make sure I was back on the road when Shea had it overnighted and installed within an hour of its arrival. He and the team moved heaven and earth to make sure I was back on the road when I needed to be. Perfect service in my opinion. More

Alex Yakoviev was awesome! He deserves a huge bonus! Couldn't be happier with my experience or my new car! BMW of Fairfax completely out shines any of the other local DC BMW dealers I've dealt with. Couldn't be happier with my experience or my new car! BMW of Fairfax completely out shines any of the other local DC BMW dealers I've dealt with. More

Fairfax BMW they give me Wonderful service . very professional I’m very happy with my purchase . One of best dealer at DMV area Well beyond professional I’m very happy with my purchase . One of best dealer at DMV area Well beyond More

I was told I could not purchase car, because I did not have a cashiers check in hand. After sales person spoke with a representative from my credit union, I was able to purchase car, as long as check was have a cashiers check in hand. After sales person spoke with a representative from my credit union, I was able to purchase car, as long as check was overnighted and received next day. When check was sent, the sales rep. could not locate check for two days, delaying my transaction. My overall experience was not smooth, and I felt that because I was buying a used car, I was treated "less than". More

My service manager and the service provided were outstanding! Dena was thorough and very professional in her work. I will purchase my next BMW from BMW of Fairfax because of the superior service. outstanding! Dena was thorough and very professional in her work. I will purchase my next BMW from BMW of Fairfax because of the superior service. More

Terrific experience. I want to thank Maryam & Mike for their handling of my son's car purchase. They were professional and everything was handled smoothly. Great experience and the follow-through by Thoma their handling of my son's car purchase. They were professional and everything was handled smoothly. Great experience and the follow-through by Thomas & Jaafar greatly appreciated as well. I highly recommend the dealership. More

Service Advisor is knowledgeable, courteous,professional Service Advisor is knowledgeable, courteous, professional with great social communication skills. The service advisor provided timely and consistent Service Advisor is knowledgeable, courteous, professional with great social communication skills. The service advisor provided timely and consistent status feedback regarding the progress of my vehicle repair. The reason I left a previous dealership service department to visit this dealers service department is because of my service advisor. The cashier helped me with my invoice payment was efficient, knowledgeable and courteous. More

Very poor customer service, I brought my vehicle in for service on Jan 23 0900. The Person at the counter to me to wait by my car. I waited over 15 minutes, I was the only customer in the area, there was s service on Jan 23 0900. The Person at the counter to me to wait by my car. I waited over 15 minutes, I was the only customer in the area, there was some empty cars sitting there. I went back to the guy and asked him where are the Service technicians he said they were all busy. I told him I see to Employees at the desk talking to each other and laughing, so after that one of the employees at the desk came out and said to me, I thought you were helped already, this was totally unacceptable More