BMW of Fairfax

I will give zero if I can. I has an appointment and went there to see the preowned BMW. The car was not even there to be seen. The car is at body shop getting repaired and can not be seen the day I had an there to see the preowned BMW. The car was not even there to be seen. The car is at body shop getting repaired and can not be seen the day I had an appointment. I don't understand why they even set up an appointment first place???? Waste a customer time??? More

Honest, reliable, professional, which is rare in the dealership world, especially in these days’ market dealership world, especially in these days’ market More

Great communication and customer service. Everyone was friendly and there was never any pressure to buy. friendly and there was never any pressure to buy. More

The service is excellent and professional! Eric is awesome along with the finance manager. We recommend BMW OF FAIRFAX! awesome along with the finance manager. We recommend BMW OF FAIRFAX! More

I leased a BMW X4 back in 2019 from this dealership. I returned the car a couple of months early due to used car prices going up. After returning the car in Sept and paying all the amount that I owed incl returned the car a couple of months early due to used car prices going up. After returning the car in Sept and paying all the amount that I owed including property taxes I get another bill with more property taxes from Oct to this coming December even though I do not have the car anymore! Also last year they charged me for a parking ticket that I disputed and probably was going to get dismissed. This dealership literally emptied my bank account. I will never ever return to this place again. More

I have been to many dealers over the past 24 years in the DC area. and BMW of Fairfax has in the last year or so that I have used their service dept been the best I have ever experienced. They do a great job DC area. and BMW of Fairfax has in the last year or so that I have used their service dept been the best I have ever experienced. They do a great job and have a very good service team. The one-star review makes no sense! I have worked with Dena and she has exceeded my expectations many many times. More

Going to have to give this BMW service location a whopping 1 stars. The old myth about service departments stereotyping and taking advantage of a what seems to be a clueless female is the daily pract whopping 1 stars. The old myth about service departments stereotyping and taking advantage of a what seems to be a clueless female is the daily practice here at Bmw of Fairfax. From the moment that service bay door comes rocking up like the speed of light, prepare yourself. All eyes on you, like a vulnerable baby deer in headlights of oncoming 495 morning traffic. You’re defeated! As expected the recommended and critical items will be explained in the attempt to persuade me into completing all work when coming in for a simple oil change. 3 hours later and “3 critical oil leaks” while my home garage shows no signs of leakage over the last 5 years, they still have the audacity to offer a $4,000 discounted price for the repairs. As if that wasn’t enough you still attempt the old “stripped drain bolt “ trick. Less then a mile down the road all tire pressure lights came on, over the next two days the tires continued loosing air. When all else fails they'll loosen your valve steams. Mike Walker's attitude; I'd compare it to a nuclear reactor! Keep it proactive not reactive boss! Remember every problem has a solution. Not the experience I was looking for. More

Great experience working with Alex. He was very professional, knowledgeable and easy to work with. Would recommend this dealership to others. Thanks for everything, Alex! professional, knowledgeable and easy to work with. Would recommend this dealership to others. Thanks for everything, Alex! More

Both the sales rep and the finance rep were excellent and very helpful, giving good advice and insights. The purchase went smoothly, the salesman Nana took the time to deliver the car to my home, and they do very helpful, giving good advice and insights. The purchase went smoothly, the salesman Nana took the time to deliver the car to my home, and they do great follow-up to make sure you're happy. More