BMW of Fairfax

Erick of BMW Fairfax helped me purchase my latest BMW and was very nice, friendly, honest, efficient, and helpful. Then I was able to work with Feroz to finalize the paperwork. And he was just as friendly an was very nice, friendly, honest, efficient, and helpful. Then I was able to work with Feroz to finalize the paperwork. And he was just as friendly and helpful. They were both great to work with and I would highly recommend contacting Erick if you're looking for a BMW. More

It was a very smooth transaction the salesperson was helpful and all together a positive experience helpful and all together a positive experience More

Friendly staff who took time and held my hand through the process of choosing a new car. My sales rep James and finance rep Ferris were patient and answered all my questions. This place has some nice cars! process of choosing a new car. My sales rep James and finance rep Ferris were patient and answered all my questions. This place has some nice cars! More

I've been a customer of this store for the last 9 years. Erick Bautista and Feroz have always taken great care of me and they were specially proactive this year because of the inventory shortage, and they d Erick Bautista and Feroz have always taken great care of me and they were specially proactive this year because of the inventory shortage, and they delivered the car I wanted. Always a pleasure and the best part is that they've been there for years so I get to work with them all these years. More

I signed a lease for X4 two months before our lease on X2 was up which we traded in; issue #1 we agreed one price at the beginning of the meeting; as we were taken to sign the lease with finance manager the was up which we traded in; issue #1 we agreed one price at the beginning of the meeting; as we were taken to sign the lease with finance manager the payment changed; long story short my wife was furious and wanted to leave since the price changed seconds before we signed; i wanted to get over with it so we settle for a price that was in the middle between the agreed and the new one offered as we were about to sign the contract; the dealership promised to pay for the last payment on the old lease and lease disposition fee • Issue #2 couple of days later: we got a call from the dealership that something was wrong with the signed contract; they will resend to sign again which involved another hard inquiry on my credit score (so two hard inquiries in just few days) • Issue #3 End of January (our old lease payment is due): got a call from BMW Financial why I did not pay my last payment on the old lease (note I do not have my old car anymore); called dealership a couple of times; unresponsive but suggest we pay and they will reimburse; they send a check for a lower amount; the general manager, Venmos the difference (!?!) • Issue #4 begging of February: our payment on new X4 is due (Feb 7); the car is still not in the system; called dealership a couple of times; again slow response; they agree to pay for it and we reimburse them • Issue #5 first half of February (old lease is due): got a call from BMW Financial why I did not pay disposition fee on my old lease; called the dealership a couple of times- they sorted it • Issue #6 second half of February; when you sign a lease the dealership deals with registration and parking permit; we receive the temporary registration that expires on in two weeks (!?!?) and invalid parking permit; called dealership again; they blame it on DMV; in the end the dealership suggests we deal with registration and permit- as of now we now have temporary registration and temporary parking- more than two months after we leased the car • After all this the general manager says they hope they will not do business anymore with us. More

BMW of Fairfax is hands down the best dealership around. I went there this past weekend to look at a used Explorer. I was met by Erick Bautista. He provided the best customer service and made the purchase o I went there this past weekend to look at a used Explorer. I was met by Erick Bautista. He provided the best customer service and made the purchase of the Explorer a stress free experience. If you need a car ask for Erick Bautista. Everyone else that I dealt with were friendly and accommodating. Check them out for your next car buying experience! I can guarantee you won’t be disappointed!! More

Alex was incredible to work with. Always reachable and worked hard to procure the car I was looking for. Always reachable and worked hard to procure the car I was looking for. More

Great experience working with Alex Y. He was very professional, knowledgeable and easy to work with. He researched all my questions. Would recommend this dealership to others. Thanks for everything, professional, knowledgeable and easy to work with. He researched all my questions. Would recommend this dealership to others. Thanks for everything, Alex! More