BMW of Fairfax

No issues great service did not have anything to complain about. Sales and financing all one place fast and friendly service. Hope to return and buy again about. Sales and financing all one place fast and friendly service. Hope to return and buy again More

The car purchase experience was efficient. Service was thorough, efficient and courteous. Got me in and out. Service was thorough, efficient and courteous. Got me in and out. More

We had an outstanding experience. Alex is awesome. One of the best we have dealt with. He was extremely helpful, patient, showing us the functions. He made the experience so smooth. F Alex is awesome. One of the best we have dealt with. He was extremely helpful, patient, showing us the functions. He made the experience so smooth. Financing also went very smooth and Jaafar made it so easy and quick. This was a first time buy for us. Fantastic indeed! More

Sorabh has been awesome from the first moment I reached out to the dealership. I was looking for an M4 or an M8, and he was incredibly helpful answering all my questions. Even when I changed my mind he h out to the dealership. I was looking for an M4 or an M8, and he was incredibly helpful answering all my questions. Even when I changed my mind he handled everything easily and got me exactly what I wanted. Pick up day was easy and I was driving off in my M8 after only about an hour of some easy paperwork - he even helped me do the vehicle setup! If you’re in the market for a new BMW in the NOVA/MD/DC area, go to BMW of Fairfax! More

Jordan is amazing as always. He made things very easy! This is the 2nd vehicle I’ve bought from him and each time it’s been a great experience. He made things very easy! This is the 2nd vehicle I’ve bought from him and each time it’s been a great experience. More

They were knowledgeable and professional. They made the process smooth and answered all my questions. They made the process smooth and answered all my questions. More

The whole experience was very pleasant. I was given all the information I needed to make a decision. I was given all the information I needed to make a decision. More

Customer Service provided by our salesperson, Sorabh was excellent and very helpful in our questions on the car that we were interested in. He walked us through the tech applications and was very helpful a excellent and very helpful in our questions on the car that we were interested in. He walked us through the tech applications and was very helpful after our purchase.We had a great experience in buying the car here. More

We have been coming to this dealership for years. We upgraded to a X7 after our lease was up for X5. The entire experience was seamless the minute we walked into the door [with no appointment by the We upgraded to a X7 after our lease was up for X5. The entire experience was seamless the minute we walked into the door [with no appointment by the way]. James greeted us and worked with us until we drove off with the new X7. Will obviously be back! More

Nightmare Experience – A Complete Failure by BMW Fairfax We had an unbelievably bad experience with BMW Fairfax that turned what should’ve been a joyful car purchase into an ongoing nightmare. If Fairfax We had an unbelievably bad experience with BMW Fairfax that turned what should’ve been a joyful car purchase into an ongoing nightmare. If you care at all about honesty, accountability, and basic customer service—stay far away from this dealership. We bought a Hyundai Palisade from BMW Fairfax, and everything seemed fine during the test drive. But on the day we picked up the car—after full payment—we noticed the rear seat handle was missing, even though it had been there when we first saw the vehicle. We pointed it out immediately, but the dealership refused to replace it. Exhausted by the process and short on time, we decided to just purchase the missing part ourselves and have it installed. Unfortunately, that turned out to be just the beginning. Before taking the car on an international trip with our small children, we brought it to a trusted mechanic to ensure it was safe for long-distance travel. That’s when we got devastating news: the vehicle had significant transmission issues. We were shocked. We brought the car back to BMW Fairfax immediately, and after constant back-and-forth, they reluctantly agreed to take it to a Hyundai dealership for diagnosis. But here’s the kicker: they just left the car there. Two days later, we had to call Hyundai ourselves—only to find out that no one had even touched the vehicle, and a diagnostic test hadn’t even been started. We were running out of time, and they knew it. To make matters worse, BMW Fairfax took the car from us without offering a loaner, leaving us scrambling. We had to pay out of pocket to rent a car, all while waiting in limbo with no updates and no resolution. Throughout this process, we were assigned a salesperson named Qais, who was non-responsive, dismissive, and condescending. He didn’t return emails, didn’t take our concerns seriously, and even took a personal day during the most critical window of this situation—leaving us high and dry. We shared a professional diagnostic report with BMW Fairfax showing the transmission problem, but they still refused to make it right. There is absolutely no way they didn’t know about this issue when they sold the car. Whether through negligence or deception, they handed us a broken vehicle and walked away from responsibility. This was not just a bad experience—it was a betrayal of trust. DO NOT trust BMW Fairfax. They will smile during the sale, then disappear when things go wrong. Save yourself the stress, the money, and the heartache—go somewhere else. More