BMW of Fairfax

Customer Service Rep Charles has always treated me respectfully, and professionally. Had my car ('01 330Ci coupe) in for service and diagnosis of a rattle in the right door, the head mech rode with m respectfully, and professionally. Had my car ('01 330Ci coupe) in for service and diagnosis of a rattle in the right door, the head mech rode with me to figure out the problem. On the down side, their parts are bit more expensive than some of the other DC-area dealers. More

Took vehicle in to address intermittent simultaneous EML, DCS/ADB, and Brake lights together with vehicle lost power/not operate above 30 mph. This occurred after emission dyno service – I am not sure if thi DCS/ADB, and Brake lights together with vehicle lost power/not operate above 30 mph. This occurred after emission dyno service – I am not sure if this caused the fault but be aware of this on cars with DCS. Arrived at 6:00 AM and waited till 7:30 AM so I could be the first to enter service. Service department said that they are "backed-up" even though it is an emergency that can be safety related when this problem occurs at high speed. My appearance early did not matter either. I documented all occurrence of problem and they were not interested in reviewing the problem with me. They said the mechanic would look at the car when they could get me in the shop. I don’t understand why they do not want customer specific information about the problem. The said the earliest appointment was + 5 days (today is Monday) or I could leave the car and they MAY get to it by Wednesday. This would be a warranty claim and I require a loaner car. They said they cover a temporary rental vehicle free of charge for ONE day only. After that regardless of the reason, you have to pay $39.99 per day, as it waits for service on the dealer's lot. Discussion with management at the dealership did not result in anything positive to help me with my “high-end” vehicle.<br><br>WOULD NOT RECOMMEND THIS DEALERSHIP FOR SERVICE!!!<br><br> More

I was interested in the last year model and looking to benefit from the BMW incentive. Posted a request on different BMW websites - got the first reply from BMW of Fairfax.<br>Exchanged a couple of emails benefit from the BMW incentive. Posted a request on different BMW websites - got the first reply from BMW of Fairfax.<br>Exchanged a couple of emails in the first hour or so. Eddie quoted me a very good - hassle free price from the begining. Didn't find anybody else come close to that in the DC Area. More

I took my car to BMW of Fairfax Body shop a few months back and am writing about my experience with them, so that u guys dont take your cars there if you ever need to. Well the body panels they painted to back and am writing about my experience with them, so that u guys dont take your cars there if you ever need to. Well the body panels they painted to match dont even match, the original Carbon Black paint is much noticably bluer than the paint they used on the front bumper and fender which is much purpler. Its not noticable in the dark but very noticable under the light. When I got my car back I noticed someone tried to slimjim my car and left a crack at the top of the driver side window. The driver side window trim was also deformed. I KNOW my car was not like this when I brought in there in the first place. The manager (I presume) then gave me attitude when I accused them of this xxxx. He said the body shop was not responsible and that the crack is from the window automatically going up when you close the door. He then started to mumble about someone trying to break in my car before I brought it into the shop. Which one is it dude? Unbelievable and totally unprofessional. When I got the invoice it said they had done a 4 wheel alignment, but when I drove my car on the highway I noticed my steering wheel vibrate. I then brought it in for an alignment at Curry's Auto. After they aligned the car the problem went away. I then called the body shop to tell them that my car was not aligned at all and they had even charged me for it. The guy I was talking to (His name is Danny Miguel) or something, paused for a second, and then tried to xxxxxxxx me like I was some xxxxxxx. He told me that the vibration I felt was most likely caused by tires that weren't balanced correctly and that steering wheel vibration has nothing to do with alignment at all. It has everything to do with alignment!!!! I could see if the wheel was still vibrating after Curry's Auto did my alignment then it might be the tire balance. Since the vibration went away after the alignment then it has everything to do with it! This is totally something I WOULD NOT expect from a "Top Notch BMW" high end body shop. Do not take your cars here.<br> More

I went to this dealership with the intention of buying. I had a few e-mail conversations and felt pretty good about the deal I was being offered. I was wrong.....I went in and they priced the car again an I had a few e-mail conversations and felt pretty good about the deal I was being offered. I was wrong.....I went in and they priced the car again and made me an even better deal. Then low and behold....they were looking at the "CONFIDENTIAL" price sheet instead of the "INVOICE" price sheet. Needless to say they were a total waste of my time and I will not purchase from them. Buyer beware. More