BMW of Fairfax

This service department has deteriorated since the end of 2009. The people don't care, they don't communicate, and they recommend work that does not need to be done - work not covered by the warranty. It a 2009. The people don't care, they don't communicate, and they recommend work that does not need to be done - work not covered by the warranty. It appears to be a "scam" of sorts to generate income by pushing needless - and expensive - as possible. They do not acknowledge what is and is not covered by warranty and they are really unprofessional and unfriendly. I will not use BMW of Fairfax Service Department again. And I will not buy from BMW of Fairfax again - we've purchased three BMWs and we will not use them again. Purchase decisions are heavily influenced by the service department and this one is very very poor and getting worse. It's a shame, because they used to be good. No longer. More

This dealer accepted my deposit on a preowned car that was not yet ready for delivery and agreed the remainder of the sale price would be payable upon delivery. They then sold the car to another buyer tha was not yet ready for delivery and agreed the remainder of the sale price would be payable upon delivery. They then sold the car to another buyer that presumably offered them more money the next day! They said they would find me a suitable alternative but never offered a reasonably similar car. I highly encourage anyone else that has had a poor experience with this dealer to file a complaint with the Motor Vehicle Dealer Board, which is the Virginia regulatory agency for car dealerships: http://mvdb.vipnet.org/consumer_complaints.htm. They have a form you can fill out online or you can call them. More

I can not express what a joy dealing with BMW of Fairfax was. I spent the weekend before going to a couple dealerships and some were horrible for used cars and another one was nice but over priced and gave was. I spent the weekend before going to a couple dealerships and some were horrible for used cars and another one was nice but over priced and gave you attitude when it was time to negotiate. My experience at BMW of Fairfax was outstanding. The car quality was very good. The show room was very good. Their internet price was already in the mid range of what I thought was a fair price. I was expecting a hard sell to get the price perfectly where I wanted it. But the sales man (Asad Khan) was very reasonable and professional. He worked with me very well and at no time did I feel him trying to stone wall me or take me for a ride. He wanted me to have a good deal that was reasonable. He did everything in his power to make me feel comfortable and it was a breath of fresh air compared to the stuck up or sleazy guys I had dealt with the whole weekend before. The financing with BMW was equally impressive. I figured because I was getting a good deal on the car that they would try to get me in financing. It was not the case at all. Keith Amador was outstanding and there were absolutely no tricks, no gotchas. I guess my only advice is that some of the up sales they offer are not all they appear to be (example. The dent repair program doesn't cover all panels.). However, while Keith told us about these plans he really didn't push it on us at all, which allowed me to relax. Me and him talked on the best way to take advantage of BMW incentives and the financing deal I got was far beyond my wildest expectations. After the deal was done Asad took me over to the service department and had them look at a piece of the car the I wanted to get fixed. They went ahead and ordered the part and I'll get a call to bring it in and have it install. Asad also was able to take care of my rental car and had it delivered back to Enterprise. I went into the situation thinking I might be rushing and with ton of little fears. Nothing went wrong and everything went right. They made me proud to own and do business with BMW. I will do all my business here, they have a customer for life. More

Very professional, knowledgeable and courtious staff, Nice and clean facility, Asad knew his product well, This is our first BMW and we can't want to replace our other car. Highly recommend Asad & John H Nice and clean facility, Asad knew his product well, This is our first BMW and we can't want to replace our other car. Highly recommend Asad & John Hayes to anyone looking for a new BMW. Keep it up! More

I was looking for a used 5 series, and I wanted to spend no more than 15K. After going through different dealers, I decided to stop by BMW of Fairfax to see their inventory. once I arrived, Ariel greets me no more than 15K. After going through different dealers, I decided to stop by BMW of Fairfax to see their inventory. once I arrived, Ariel greets me and proceeded to ask me what I was looking for. I give him my price range, and what accessories I needed in the vehicle.(#1 Bluetooth, I live in Marine Corps Base Quantico, and is highly Illegal to used a cell phone while driving. #2 A way to connect my IPOD to the car stereo). he showed me a 2004 BMW 525i, 62K miles, Silver with black, Premium and Cold weather pkg, Xenon lights as well as "Bluetooth" and an Aux jack for the IPOD. since the car didn't have the window stick with all the accessories and original price, he showed me a print out of what was suppose to be the vehicle's equipment from factory. which match all the equipment mentioned: Premium Package with Bluetooth, Cold Weather Package, and Xenon lights”. I did not bother to look to see if it was the same car because of his pet talk about how BMW of Fairfax never screws his customers and that they don't advertise because they have high customer retention. I test drove the car and it was ok me and my wife both enjoyed it, but didn't bother to play with the Bluetooth and I didn't have my IPOD to connect it. he said above your price range but it has what you need (BT and IPOD connection), so we decided lets do it. When we were ready to drive home, Ariel comes out and tells me I just found out the Bluetooth is not set, if you look in your i-drive, go to communications, phone, and it will show you that you need to take to the service dept to get it set up. when we called the following business day. they said a 04 525i did not come with Bluetooth and there is not way of putting it on. I called Ariel and he said that he had to me this when he showed me the car. and that I knew this already, which is xx, I would not have bough the vehicle if it didn't have the BT, or an IPOD connection. the same day I bought a cable to connect my IPOD to the Aux, come to find out there wasn't one. I tried talking to a Manager, but he patched me to a so call director who pretty much told me to F@#$ off. I consulted this with a different BMW dealer, they told me to contact the GM. After several attempts I talked to him for 30 secs, and then he said he was going to check on this and get back. he never did, and I had to calla again at which point I was told to talk to the used car manager. I explain everything to him and he said he was going to get back to me. 3 days later he told me that they weren't going to do anything because the Ariel had told me it didn't have any of this. I am going to try the GM again and see what we can work out, but I have a feeling that he doesn't care. If this is the kind of business they run I really don't recommend anyone what so ever buying from them, they claim to not screw their clients but I am prove that this is not true. As a Marine I really didn't expect that people we protect would take advantage of us like this. In the Washington D.C. area there is plenty of BMW dealerships choose a different one. I will give an update if they fix this problem. More

BMW of Fairfax. It was not a good experience. As a matter-of-fact, I felt like I'd gone to a hooptie shop! That visit put me back $2,240.00! I wouldn't have had my car towed there (it had to be towe matter-of-fact, I felt like I'd gone to a hooptie shop! That visit put me back $2,240.00! I wouldn't have had my car towed there (it had to be towed) if I'd known the type of service they'd provide. Apparently they do not live up to their slogan "we treat out customers like a member of the family." My service advisor was Emily Sanjines. She did the paperwork to get my car into service. She was friendly in a salesman like way, and assured me she'd take care of everything. Things broke down when I went to pick up my car. She'd phoned to advise on what had to be replaced. Had I known what would happen next I would've had the car towed to Passport BMW, Marlow Heights, Maryland. I took it to Fairfax because my brother William had taken his car there, and said it was closer to where we live and the service was ok. I regret having gone there. The level of service I got wasn't what I expected. When Ms. Sanjines called back and gave me the amount required to repair the car, I admit I was speechless, but I needed my car for getting to work among other things... I went to the bank and obtained a bank check for the full amount. I was assured my car would be ready at 2:30 EST. When I arrived it was not ready. The clerk was trying to do multiple things and was abrupt and not very friendly as I was trying to pay and leave. Ms. Sanjines couldn't be found, as receptionist paged numerous times in an attempt to reach her. Then they couldn't find the invoice. She finally appeared after 45 minutes. The invoice they gave me was xeroxed and barely legible. It would seem to me that I'd be given the original and they keep the xerox copy for their records. My goodness. I phoned BMW of Fairfax to ask questions about another event with my car, light for brake pads lit up on my way to work on Thursday. Ms. Sanjines as usual was not available. Left a message on her voice mail. No call as of 4 p.m. EST. I was of the impression that service is maintained from BMW dealer to others by computer. With that in mind, it appeared they did not check the computer to find out about my car. Again, it appears they did a cursory check not computerized as to what type of service the car was in need of. Meaning, I would have found out about the brake pads while it was with them for "service." They will not see me again. When I'm ready to get my new car, guess what, it will not be at BMW Fairfax!!! They can take that to the bank! More

I contacted BMW of Fairfax, Passport, Mile One in Silver Spring and the BMW dealership in Sterling for a quote on a 2010 328xi with a premium package, M sport, navigation system, anti-theft system, xenon he Spring and the BMW dealership in Sterling for a quote on a 2010 328xi with a premium package, M sport, navigation system, anti-theft system, xenon headlights, and access keyless entry. I got a very quick response from all of them, except for Fairfax. Rob came back a week later with a MRSP quote!! Who are you kidding??!! Needless to say that they did not get my business. I don't have time to play game. I eventually ordered the car with Passport because they offered me a good price right up front and the salesperson was highly recommended by other BMW customers on bimmerfest.com. (I also highly recommend the Bimmerfest website.) I thought the customer service was also good at MileOne. More

I requested an online quote via Edmunds.com. The Request For Quote (RFQ) was sent to Fairfax BMW and Passport BMW in Marlow Heights MD. Passport BMW responded within 30 minutes with a great quote, well belo For Quote (RFQ) was sent to Fairfax BMW and Passport BMW in Marlow Heights MD. Passport BMW responded within 30 minutes with a great quote, well below the Edmunds True Market Value price. Three weeks later, Fairfax BMW has yet to respond. I guess they're old-school: they don't want to deal on the internet with people who actually know invoice prices and Edmunds Value pricing. They probably want us to go in person so they can pull out their "four squares" and their polyester sport coats and give us the stereotypical dealer beatdown. Bottom line? I bought my BMW 535xi from Passport BMW and Fairfax BMW lost a $63,000 sale. Although I live in Fairfax, I'll also be taking my car to Passport BMW in Maryland - I don't want Fairfax BMW to make any money off service either. Fairfax BMW - your 20th-century car dealer in the 21st century age of internet deals and informed customers. No, thanks. More

I purchased a used CPO BMW from BMW Of Fairfax in October 2008. They had the type/color car that I was looking for and it was Certified Preowned BMW so I figured it would be ok. I live about 250 miles away 2008. They had the type/color car that I was looking for and it was Certified Preowned BMW so I figured it would be ok. I live about 250 miles away, so I flew to DC and bought the car and drove it home. I went well above and beyond to do business with BMW of Fairfax. Days after purchasing the car, the check engine light started coming on. I took the car to my local dealer in November for service. To make a long story short, after 5 months and 42 days in the shop the car was finally working correctly. The total cost for the repairs was about $6000! The Headlight Module, Engine Computer, Telematics Control, and CD Changer were all defective. ON A CPO CAR! Luckily, $4500 of the repairs were covered under the CPO warranty, but the Telematics control and CD changer were not covered. $1500 of repair cost for me! I contacted several people at BMW of Fairfax through this ordeal. Kyle Groom, the salesman, Paul Blakeman, the service manager and Robert Ogust, the GM. I first spoke with Kyle about all the problems that I was having with the car. He put me in touch with Paul Blakeman. Paul promised to look into things and get back to me. He never did. I sent Robert Ogust a certified letter, e-mailed him several times and called him directly several times. I never received a response at all from Robert. He never acknowleged any of my communication. After they received my letter, Kyle did call to say they were checking into the situation and would be back in touch. He never called back. This has to be the worst customer service I have ever seen. Basically, neither Paul Blakeman or Kyle Groom did what they both personally told me that they would. They basically just plain lied to me. As far as I can tell, Robert Ogust did nothing at all. They basically left me holding the bag on $1500 of repairs on a car that was supposed to be in "like new, CPO" condition. My only recourse is to go to arbitration, which I am still considering. It has taken me 4 months to calm down enough just to write this review. I certainly don't trust these people. After what I described above, do you? More

What a terrible service experience! STAY AWAY! I made an appt to have my oil changed. I was told the service would take an hour. I also asked for a quote on a seatbelt repair and requested that they put th appt to have my oil changed. I was told the service would take an hour. I also asked for a quote on a seatbelt repair and requested that they put the rearview mirror plastic pieces back on. I can't seem to snap them together properly and they keep falling off. I informed Danika I would be in the waiting area. She asked me if I knew where it was and I did. The first time Danika found me in the waiting room she asked if I wanted to have my A/C freshened to the tune of $150.00; I decline. The 2nd time she came to the waiting room, she informed me that they would flush my brakeline because it has been two years since this service was done and it was time to conduct this service and it was free, fine. The third time she found me in the waiting room she informed me that they would replace the windshield wipers at no charge. I am then informed that the total serivice time would be 1 hour 20 minutes. No problem, so I continue to wait in the waiting area, working on my blackberry, drinking cappuccino. At 2 hours of waiting, I decided to walk over to the Danika's desk and figure out what was taking so long. Someone saw me waiting and paged Danika. 20 minutes later Danika shows up and seems very surprised to see. Apparently she tried to call me on my husband's cell phone, forgetting that she saw me 3 times in the waiting area. She claimed she called me and whoever answered couldn't hear her and she hung up. She had called my husband's cell phone and she determined she had the wrong # w/o even asking any questions or supplying her name. She did not call again although she had my cell phone # as well and yes, I was still waiting in the BMW of Fairfax waiting area, where she had found me three times to give me updates. But the worst of offenses was not waiting for 2.5 hours on a sunny Friday afternoon in the waiting area; but, the fact that when I reviewed my invoice, Danika claimed to have offered an alignment and a P/S flush, which she stated on the invoice was recommended by not performed. xxxxxxxx. She lied and that is unacceptable. I would have gladly had this work done as it was part of my maintenance contract and as such, FREE. This is the second time I've had my car serviced at BMW of Fairfax. The first time I was so dismayed at the service I contacted Paul Blakeman and he assured me that it was a fluke and my bad service experience would not happen again. He was very wrong. I called my old service advisor, Joseph Millington, at Daniel's BMW in Allentown, PA and asked if I could please have my car serviced when I returned to Allentown. Of course, he agreed and I asked him to move to Fairfax and show Danika how a real service advisor worked. I am so disappointed and disgusted with BMW of Fairfax that my husband and I will never take my car back there again. We are looking at other BMW service departments and we believe we found one that was rated as 5's, not 1.2 which is Fairfax's assessment. Save yourselves! Find some place else to take your prized BMW. More