BMW of Fairfax

Brought my 1 year old car in because a warning light was on. Had to bring it back because the car had to be re-programmed. After leaving, stopped by the Body shop to discuss repairs needed on front and rear on. Had to bring it back because the car had to be re-programmed. After leaving, stopped by the Body shop to discuss repairs needed on front and rear bumper, one covered by insurance the other not. Was told by xxx't Manager, Bob, download our bumper special for $400 for the rear and insurance will take care of the front. It's a four day job. Brought the car back for service, downloaded the bumper certificate, got a call on Friday that the car was ready, went to pick it up: "Oh thats not us that called, its the service manager across the street and it happens all the time." Maybe too high of anexpectation, but with the sophistication of today's technology, one could expect from a premium brand, they could figure that out instead of making me drive from DC to Fairfax, turn in a rental and then be turned away saying the car would be ready on Monday. Not being confident that these folks have their act together, I called on Monday, "Car is in the booth and will be ready for you to pick up tomorrow." What was a 4 day repair has now turned into 8. Never heard an apology except when the Body Shop manager responded to emails and all he did was apologize all over the place but no attempt at service recovery in any way. To add insult to injury, I went to pick up the car on Tuesday and they never touched the back only the front which was covered by insurance. No comment, no question, no call, Do yourself a favor, find an alternative - anything has to be better than this More

Took my 335i in for regular service (oil change, wipers, brakes, etc) also had a BMW performance shifter installed. I get about 20 minutes away from dealership after pickup and it started smoking violently. brakes, etc) also had a BMW performance shifter installed. I get about 20 minutes away from dealership after pickup and it started smoking violently. Called BMW of Fairfax service center and told them what was happening. They instructed me to call SOS, so I did. Then SOS told me to call them back and request a loaner. I called at 715pm and was told they could not get me a loaner because they were off at 8 and the place is a "ghost town" after that. So I told SOS who was on the other line. SOS told me they were obligated to get me a rental. The guy I was talking to told me that this was impossible so I asked to speak to a manager. The manager told me the same thing "we leave at 8". The worst part about it was the car was leaking fluid and some sort of thick gooey material from underneath the transmission! I was very very disappointed at their customer service. I thought BMW goes above and beyond for their clients, I was extremely wrong. Furthermore, the tow truck took over one and a half hours to get to my location even though I was only 20 minutes away from the dealership. I couldn't believe that since the car had been screwed up by BMW mechanics nobody could help me or at least find me a means of transportation to get home (I live one hour away from Fairfax). I will call them tomorrow and see what they will do for me. They better fix it. More

My wife and I have been through almost 3 years of BMW of Fairfax's xx. I have a 545i and she has a 325ci. They never fix the problems that the cars are brought in for. When we leave new problems arise an Fairfax's xx. I have a 545i and she has a 325ci. They never fix the problems that the cars are brought in for. When we leave new problems arise and we get no real answers or explanation, just another bill. I have been called a liar to my face by William Donahue, GM of service department, and William refused to fix the problems they caused one day after I picked up my car with three new problems. I was also told to be very careful what I say about BMW of Fairfax, like he is going to have his gang of BMW tech show me who is boss... All this even when I have CPO to 100k and maintenance package to 100k. The service "advisers" are nothing more than sales people that carry a quota just like any other sales person. That is why every time I am in the service center there are new people that have very little real knowledge about BMW and just pour the BMW of Fairfax koolaid answers. Very very very unprofessional and rude. They treat my wife like she is a 12 year old when she asks questions and points things out that she has done significant research on because the "advisers" will just spew xx that has nothing to do with the real problems. Do not trust anything that they say, better yet save yourself a lot of hassle and money and take your car elsewhere. They have proven time and time again they are not trustworthy. More

Just went over for a look, left with a new car. My original inquiry was done via their website. I received a call on the car I inquired about the next day. Michael was thorough and professional, negot original inquiry was done via their website. I received a call on the car I inquired about the next day. Michael was thorough and professional, negotiations were amicable and professional. One minor issue with the car I discovered were some depressions in the hood (only really apparant under artificial light)was dealt with. Based on some of the reviews I'd suspect that the dealership has had some personnel changes. Overall, a positive experience. I'm happy to recommend this outfit and will do business with them again. More

This service department has deteriorated since the end of 2009. The people don't care, they don't communicate, and they recommend work that does not need to be done - work not covered by the warranty. It a 2009. The people don't care, they don't communicate, and they recommend work that does not need to be done - work not covered by the warranty. It appears to be a "scam" of sorts to generate income by pushing needless - and expensive - as possible. They do not acknowledge what is and is not covered by warranty and they are really unprofessional and unfriendly. I will not use BMW of Fairfax Service Department again. And I will not buy from BMW of Fairfax again - we've purchased three BMWs and we will not use them again. Purchase decisions are heavily influenced by the service department and this one is very very poor and getting worse. It's a shame, because they used to be good. No longer. More

This dealer accepted my deposit on a preowned car that was not yet ready for delivery and agreed the remainder of the sale price would be payable upon delivery. They then sold the car to another buyer tha was not yet ready for delivery and agreed the remainder of the sale price would be payable upon delivery. They then sold the car to another buyer that presumably offered them more money the next day! They said they would find me a suitable alternative but never offered a reasonably similar car. I highly encourage anyone else that has had a poor experience with this dealer to file a complaint with the Motor Vehicle Dealer Board, which is the Virginia regulatory agency for car dealerships: http://mvdb.vipnet.org/consumer_complaints.htm. They have a form you can fill out online or you can call them. More

I can not express what a joy dealing with BMW of Fairfax was. I spent the weekend before going to a couple dealerships and some were horrible for used cars and another one was nice but over priced and gave was. I spent the weekend before going to a couple dealerships and some were horrible for used cars and another one was nice but over priced and gave you attitude when it was time to negotiate. My experience at BMW of Fairfax was outstanding. The car quality was very good. The show room was very good. Their internet price was already in the mid range of what I thought was a fair price. I was expecting a hard sell to get the price perfectly where I wanted it. But the sales man (Asad Khan) was very reasonable and professional. He worked with me very well and at no time did I feel him trying to stone wall me or take me for a ride. He wanted me to have a good deal that was reasonable. He did everything in his power to make me feel comfortable and it was a breath of fresh air compared to the stuck up or sleazy guys I had dealt with the whole weekend before. The financing with BMW was equally impressive. I figured because I was getting a good deal on the car that they would try to get me in financing. It was not the case at all. Keith Amador was outstanding and there were absolutely no tricks, no gotchas. I guess my only advice is that some of the up sales they offer are not all they appear to be (example. The dent repair program doesn't cover all panels.). However, while Keith told us about these plans he really didn't push it on us at all, which allowed me to relax. Me and him talked on the best way to take advantage of BMW incentives and the financing deal I got was far beyond my wildest expectations. After the deal was done Asad took me over to the service department and had them look at a piece of the car the I wanted to get fixed. They went ahead and ordered the part and I'll get a call to bring it in and have it install. Asad also was able to take care of my rental car and had it delivered back to Enterprise. I went into the situation thinking I might be rushing and with ton of little fears. Nothing went wrong and everything went right. They made me proud to own and do business with BMW. I will do all my business here, they have a customer for life. More

Very professional, knowledgeable and courtious staff, Nice and clean facility, Asad knew his product well, This is our first BMW and we can't want to replace our other car. Highly recommend Asad & John H Nice and clean facility, Asad knew his product well, This is our first BMW and we can't want to replace our other car. Highly recommend Asad & John Hayes to anyone looking for a new BMW. Keep it up! More

I was looking for a used 5 series, and I wanted to spend no more than 15K. After going through different dealers, I decided to stop by BMW of Fairfax to see their inventory. once I arrived, Ariel greets me no more than 15K. After going through different dealers, I decided to stop by BMW of Fairfax to see their inventory. once I arrived, Ariel greets me and proceeded to ask me what I was looking for. I give him my price range, and what accessories I needed in the vehicle.(#1 Bluetooth, I live in Marine Corps Base Quantico, and is highly Illegal to used a cell phone while driving. #2 A way to connect my IPOD to the car stereo). he showed me a 2004 BMW 525i, 62K miles, Silver with black, Premium and Cold weather pkg, Xenon lights as well as "Bluetooth" and an Aux jack for the IPOD. since the car didn't have the window stick with all the accessories and original price, he showed me a print out of what was suppose to be the vehicle's equipment from factory. which match all the equipment mentioned: Premium Package with Bluetooth, Cold Weather Package, and Xenon lights”. I did not bother to look to see if it was the same car because of his pet talk about how BMW of Fairfax never screws his customers and that they don't advertise because they have high customer retention. I test drove the car and it was ok me and my wife both enjoyed it, but didn't bother to play with the Bluetooth and I didn't have my IPOD to connect it. he said above your price range but it has what you need (BT and IPOD connection), so we decided lets do it. When we were ready to drive home, Ariel comes out and tells me I just found out the Bluetooth is not set, if you look in your i-drive, go to communications, phone, and it will show you that you need to take to the service dept to get it set up. when we called the following business day. they said a 04 525i did not come with Bluetooth and there is not way of putting it on. I called Ariel and he said that he had to me this when he showed me the car. and that I knew this already, which is xx, I would not have bough the vehicle if it didn't have the BT, or an IPOD connection. the same day I bought a cable to connect my IPOD to the Aux, come to find out there wasn't one. I tried talking to a Manager, but he patched me to a so call director who pretty much told me to F@#$ off. I consulted this with a different BMW dealer, they told me to contact the GM. After several attempts I talked to him for 30 secs, and then he said he was going to check on this and get back. he never did, and I had to calla again at which point I was told to talk to the used car manager. I explain everything to him and he said he was going to get back to me. 3 days later he told me that they weren't going to do anything because the Ariel had told me it didn't have any of this. I am going to try the GM again and see what we can work out, but I have a feeling that he doesn't care. If this is the kind of business they run I really don't recommend anyone what so ever buying from them, they claim to not screw their clients but I am prove that this is not true. As a Marine I really didn't expect that people we protect would take advantage of us like this. In the Washington D.C. area there is plenty of BMW dealerships choose a different one. I will give an update if they fix this problem. More

BMW of Fairfax. It was not a good experience. As a matter-of-fact, I felt like I'd gone to a hooptie shop! That visit put me back $2,240.00! I wouldn't have had my car towed there (it had to be towe matter-of-fact, I felt like I'd gone to a hooptie shop! That visit put me back $2,240.00! I wouldn't have had my car towed there (it had to be towed) if I'd known the type of service they'd provide. Apparently they do not live up to their slogan "we treat out customers like a member of the family." My service advisor was Emily Sanjines. She did the paperwork to get my car into service. She was friendly in a salesman like way, and assured me she'd take care of everything. Things broke down when I went to pick up my car. She'd phoned to advise on what had to be replaced. Had I known what would happen next I would've had the car towed to Passport BMW, Marlow Heights, Maryland. I took it to Fairfax because my brother William had taken his car there, and said it was closer to where we live and the service was ok. I regret having gone there. The level of service I got wasn't what I expected. When Ms. Sanjines called back and gave me the amount required to repair the car, I admit I was speechless, but I needed my car for getting to work among other things... I went to the bank and obtained a bank check for the full amount. I was assured my car would be ready at 2:30 EST. When I arrived it was not ready. The clerk was trying to do multiple things and was abrupt and not very friendly as I was trying to pay and leave. Ms. Sanjines couldn't be found, as receptionist paged numerous times in an attempt to reach her. Then they couldn't find the invoice. She finally appeared after 45 minutes. The invoice they gave me was xeroxed and barely legible. It would seem to me that I'd be given the original and they keep the xerox copy for their records. My goodness. I phoned BMW of Fairfax to ask questions about another event with my car, light for brake pads lit up on my way to work on Thursday. Ms. Sanjines as usual was not available. Left a message on her voice mail. No call as of 4 p.m. EST. I was of the impression that service is maintained from BMW dealer to others by computer. With that in mind, it appeared they did not check the computer to find out about my car. Again, it appears they did a cursory check not computerized as to what type of service the car was in need of. Meaning, I would have found out about the brake pads while it was with them for "service." They will not see me again. When I'm ready to get my new car, guess what, it will not be at BMW Fairfax!!! They can take that to the bank! More