BMW of Fairfax

They had my car 3days for a 15K service.Right front tire was reading low on IDRIVE.They told me tire was fine.I paid extra for Nitrogen($40) and paid $35.00 for Goodyear to take the tire off the wheel where was reading low on IDRIVE.They told me tire was fine.I paid extra for Nitrogen($40) and paid $35.00 for Goodyear to take the tire off the wheel where they found an inner puncture which I had to spend another day at another BMW dealership to replace the tire.What a waste of time.Also it took a whole day to return calls. More

I went there with the intent to buy a new BMW X5. I had done my research. WE chose the options and then he gave me a price. I wrote everything down and told him that I can close on the car the following da done my research. WE chose the options and then he gave me a price. I wrote everything down and told him that I can close on the car the following day. He got mad. Got the papers that I was writing down the information, tore it down and said he can't let me take it. I told that was rude and walked out. On the way out, I met his manager and told him what this guy did. I was going to buy the car. He did not even look at me. He kept looking at his computer and told me he will talk to him. He did not ask me if I needed anything else or if I was going to come back the next day to close the deal! I was very surprised that they didn't really care about a sale. Maybe these ratings don't matter to them or to BMW. After reading reviews in this website about sales and about Service problems with dealers, I don't know if BMW is the right choice. Because, I don't think they keep track of their dealers ratings! More

What a joke. I brought my car in 2 times for the same repair, both times I was charged a $250 deductible. The car is still not fixed and I am told that nothing is wrong with the car. If it is making nois repair, both times I was charged a $250 deductible. The car is still not fixed and I am told that nothing is wrong with the car. If it is making noises in the front suspension when I go over bumps, something is not right. Now today I brought the car in with my brother in law expecting to get a loaner, but no, Alan tells me that the new policy is 1. No loaners are given unless a car is "grounded" meaning,it will be in the shop for days. 2. If you have the extended warranty that offers a rental, no loaner will be provided. Seems like it should not matter what my 3rd party warranty provides. If I need and request a loaner, one should be provided. Of course they will always say sorry we have no loaners available. xx! To be clear, Alan was nice and probably did everything his boss asked, but unfortunately even with BMW its all about the bottom line. Customers be damned. More

My car's parts(light control) was broken. Service advior told me warrenty did not cover it.I have to pay parts and labor. I went to the other dealer in Rockville, MD. They checked my car and told me warrent told me warrenty did not cover it.I have to pay parts and labor. I went to the other dealer in Rockville, MD. They checked my car and told me warrenty cover it. I left the dealer after one hour. BMW of FAIRFAX is crazy, not honest. More

After initial research on BMW X5, we decided to purchase and I submitted a quote request through Edmunds. I received four quotes same day and James's quote was lowest. We gave a visit to his office same day and I submitted a quote request through Edmunds. I received four quotes same day and James's quote was lowest. We gave a visit to his office same day and he explained almost everything about X5. He is very knowledgeable and helpful. We went for a test drive and decided to buy. Negotiation was surprisingly smooth and we bought the X5 much lower than Edmunds TMV price. BMW delivered the X5 within two weeks of our order and James explained each and every gadget in the vehicle to us. I strongly recommend James to all prospective BMW purchasers. More

James has an unbelievable knowledge of BMW models, history, prices, options, and anything else you could think of. His knowledge goes all of the way down into the technology of the individual engine history, prices, options, and anything else you could think of. His knowledge goes all of the way down into the technology of the individual engine components. He is also very knowledgeable of the competition, which to me, shows a well rounded salesman. He was extremely responsive to all of my needs and questions, friendly, patient, and accommodating. I have already been telling people that they need to go see James for their next vehicle...including my girlfriend. If that doesn't prove that my experience was top-notch, I don't know what would... More

BMW of Fairfax was recommended to me by a friend. I was very pleased with the customer service and support. Asad Khan and James Duerbeck were my salespersons and did a great job of explaining the cars and very pleased with the customer service and support. Asad Khan and James Duerbeck were my salespersons and did a great job of explaining the cars and various options to help me with my purchase. As I caught them both at various times during the process, they were both helpful and willing to assist. I would recommend BMW of Fairfax as a place to go if you are looking for a BMW. More

I will not hesistate to buy my next BMW and/or recommend this dealership to my friends because overall my husband and I had a very pleasant experience working with James. I sure hope our new BMW will live-u this dealership to my friends because overall my husband and I had a very pleasant experience working with James. I sure hope our new BMW will live-up to our expectations, mostly from what James have told us and so far he is not failing us. Good job! More

I recently purchased a 2005 M3 from BMW of Fairfax. The negotiation was straight forward and they agreed to fix several issues pending the completed sale. After I purchased the car they were diligent about negotiation was straight forward and they agreed to fix several issues pending the completed sale. After I purchased the car they were diligent about rectifying issues with some bodywork and some minor flaws. The new used car manager, John Hays, did a good job keeping in contact and was very receptive to my issues and seemed to really want to get things done. I read the other reviews here and was ready for a fight but I found that at least in Used Cars things seem to be improving. More

Oh boy, where do I begin... I went to BMW Fairfax 8/14/10 with the hope and belief that I would be driving home in a new 128i later that day. First off, I went through the BMW website and was re 8/14/10 with the hope and belief that I would be driving home in a new 128i later that day. First off, I went through the BMW website and was referred to an Internet sales guy who proceded to quote me on a car that was a similar build as the one I "built" on the BMW website. While the quoted price was much higher than Edmunds TMV for the car, I figured as the car was not easy to come by I would go to the dealership and see if a deal could be worked out. First off, after getting to the dealer, my sales guy was tied up with another customer (I had an appointment setup almost a full week in advance for a specific time, and was never called to come in later by the salesman). I was asked to wait in the lounge for "5 minutes" while he wrapped things up... After 25 minutes of waiting, my salesman finally shows up and proceeded to ask me what car I was looking for. I am now in disbelief, as all of this was already worked out in the emails we exchanged. As such, I sent him to go reference the back and forth emails and sure enough, he comes back saying he "found" the car (and showed me the printout). It was indeed the car we discussed... just one problem... the car is not in the dealership's posession. It turned out he quoted me on a car he did not even own! To make matters worse, there was only one 128i in stock at the dealership and it was options laden and in an odd color. Bottom line, after working out a somewhat fair selling price on the car quoted in the email that BMW Fairfax would have to exchange with someone in order to acquire, we moved on to my trade. After waiting about 45 additional minutes for the trade-in to be appraised (after being told it would be 15) I got the offer and was absolutely shocked. The trade offer was beyond the realm of "low ball" and was more like absolutely scandalous! It was about 22% below Edmunds' trade-in to dealer valuation for my car. That was the end for me... it was time to walk. No deal was done, and I ended up buying a new Audi A4 at a different dealer who treated me right. In short, I wasted 2 hours of my time at BMW Fairfax with only 10 minutes or less of face-to-face time with my salesperson, and walked away feeling disgusted at how I was treated. I am pretty much off of BMWs for life, and if I ever did get it in my head to buy a Bimmer, it absolutely wont be from BMW Fairfax! More