Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of Eugene
Eugene, OR
152 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 152 reviews
January 28, 2024
The entire staff and experience were as you would expect from a high end automobile, sales and service center..!!excellent service, highly skilled Technicians and staff.!! I was attended to immediately, the from a high end automobile, sales and service center..!!excellent service, highly skilled Technicians and staff.!! I was attended to immediately, they answered all my questions ..!! Every step of the process was handled courteously and promptly..!! I could have not expected anything else..!! More
by Englund_ari
Employees Worked With
Scott Farmer
December 05, 2023
Mike Schrum and his team went above and beyond to get my car fabric and sound system repaired, even for items that weren't covered under warranty. I'm very pleased! car fabric and sound system repaired, even for items that weren't covered under warranty. I'm very pleased! More
by josephalewis
Employees Worked With
Mike Schrum
September 19, 2023
Absolutely incredible experience! Start to finish the team when I arrived to the point of pick up was exceptional! I would and will continue working with this location and recommend a Start to finish the team when I arrived to the point of pick up was exceptional! I would and will continue working with this location and recommend anyone that asks to go there and get your car serviced professionally and compassionately More
by Jar1985
Employees Worked With
Mike & Jake
July 19, 2023
At this moment our brand new car is in their shop with less than 2k miles on it. The claim they can't get the part out of Germany until who knows when? BMW of North America is involved but we're making less than 2k miles on it. The claim they can't get the part out of Germany until who knows when? BMW of North America is involved but we're making payments on a car we can't drive. We had this car built and it's already a lemon. We're upset, sad, angry and disgusted. Not the experience we thought we'd have with BMW. Fix our car!!!!!!! More
by Wendiklvn
Employees Worked With
Vernon
June 01, 2023
Hugo was great. He was responsive and prompt. My wife and I enjoyed our loaner car. All the work was done satisfactorily. I do wish they still washed and vacuumed He was responsive and prompt. My wife and I enjoyed our loaner car. All the work was done satisfactorily. I do wish they still washed and vacuumed service cars. More
by Nick.Moysich
Employees Worked With
Hugo
May 26, 2023
I was really happy with my service. The front desk was engaging and spirited. They were on time as to be expected and the service center handled my car like a pro. Switch the music once The front desk was engaging and spirited. They were on time as to be expected and the service center handled my car like a pro. Switch the music once in a while and you got a winning team format. TY all Sherri More
by svgates8
Employees Worked With
Mike Schrum
May 19, 2023
They were very friendly and patient with me. Very knowledgeable and timely with their service today. I will be returning to their store for my future service maintenance! Very knowledgeable and timely with their service today. I will be returning to their store for my future service maintenance! More
by Olsonkim20
Employees Worked With
Roger Sult
May 15, 2023
Worst dealer experience I’ve had. They offered to buy my car on a Wednesday. They did a full inspection. We agreed on a price and shook on it. It was towards the end of the day and th They offered to buy my car on a Wednesday. They did a full inspection. We agreed on a price and shook on it. It was towards the end of the day and they suggested I come back on Sunday. They assured me that nothing would change between the two appointments, and that papers would be ready to sign when I arrived Sunday. Upon returning Sunday I was informed that they were no longer interested in the car at all. The deal was off the table completely. The fact that they would go back on their word is concerning and I don’t recommend doing business with them. More
by bobbyboy197
Employees Worked With
Sales Manager
