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BMW of Eugene

Eugene, OR

Overview
Reviews
4.7
152 Reviews
Call Dealership (541) 342-1763

2100 Martin Luther King Jr Blvd

Eugene, OR

97401

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Showing 152 reviews

April 05, 2024

Top notch attention to customer service. From sales to service … for the last 40 Years … BMW has secured our loyalty. We have NEVER been disappointed … NEVER! It is, for BMW, a buisiness; More

by Gary.Russell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike - Service, samuel Hill
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Apr 08, 2024 -

BMW of Eugene responded

Gary, we're over the moon to know that BMW of Eugene has been able to consistently meet your expectations for 40 years! We truly value your loyalty and look forward to continuing our relationship. Thanks for sharing this wonderful feedback!

April 05, 2024

As usual BMW of Eugene took great care of my M4 and even better care of me as a customer. More

by MACN54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike & Jake never disappoint
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Apr 08, 2024 -

BMW of Eugene responded

We are glad to hear that our team took excellent care of your M4! Thanks for choosing BMW of Eugene.

March 28, 2024

Very efficient, Super informative, very helpful kind and accommodating. Overall great experience. Looking forward to our next appointment. More

by Nick Nash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike from service department
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Mar 28, 2024 -

BMW of Eugene responded

Nick, we're delighted to know you had a great experience at BMW of Eugene! We look forward to seeing you again for your next appointment. Safe travels until then!

March 28, 2024

Always good service at this dealership. Mike does a superb job of making you feel welcome and you never leave with questions unanswered. More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Schrum
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Mar 28, 2024 -

BMW of Eugene responded

David, it's great to know that Mike and our team at BMW of Eugene have consistently provided you with excellent service. We're here for any future needs or questions!

March 24, 2024

Jacob the gm and luby made the same easy and got me a great deal More

by Brayantrivera88
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luby sales
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Mar 25, 2024 -

BMW of Eugene responded

We are so happy that Jacob and our BMW of Eugene team earned your five stars. Thanks!

March 24, 2024

Jorden, was knowledgeable, caring, non pressuring. Answered all my questions in a timely manner. Followed up with me the next day, making sure i had arrived home safely. Thanks Jorden, for providing m More

by Gailoakes2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ann Bashor
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Mar 24, 2024 -

BMW of Eugene responded

We're so glad to know that Jorden provided you with top-notch service at BMW of Eugene! It's great to see that all your questions were answered and the follow-up was appreciated. Thanks for sharing this review, we hope you enjoy your new ride! Welcome to the Swickard family!

March 21, 2024

Dont trust them at all. Completely inexperienced. They can easily mess up your loans and forget about you. Extreme delays and worst of all they don’t report accidents on car More

by Matt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
James H
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Mar 21, 2024 -

BMW of Eugene responded

Matt, we're sorry to read about your experience. We strive for transparency and efficiency in all our transactions, so it's concerning that you've had such a negative impression. It sounds like there may have been some miscommunication or misunderstanding here and we'd appreciate the opportunity to clarify things with you directly. Please reach out at your earliest convenience with your full name and contact information. Thank you, Terry Collins - Customer Experience Team Lead customerexperience@swickard.com

March 18, 2024

BMW of Eugene is my favorite dealer in town. The service team is super. Knowledgeable, friendly, and empathetic. The sales team is great, with the best trade-in offers I’ve ever had. Their sel More

by Gomi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike. Note: Debra Long is no longer there, but she was great!
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Mar 18, 2024 -

BMW of Eugene responded

We're delighted to know that BMW of Eugene is your favorite dealer in town! Our team strives for excellence and it's great to see this reflected in your experience. Safe travels!

March 15, 2024

Have always had great service at BMW of Eugene. Mike is helpful and makes sure you are in and out quickly. Friendly staff all around. More

by Jp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
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Mar 18, 2024 -

BMW of Eugene responded

We're glad to know you've consistently had great service with us at BMW of Eugene. It's wonderful that Mike and the rest of our team have been able to assist you efficiently! Thanks for your review.

March 05, 2024

Very helpful and easy to work with. My salesman was awesome and I highly recommend him for anyone. More

by borchard1954
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Luby
Report | Print
Mar 06, 2024 -

BMW of Eugene responded

Thank you for sharing your positive BMW of Eugene experience! We appreciate your recommendation and hope to work with you again down the road!

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