BMW of Eugene

Mike & Ashley in the service department were excellent. It is the reason I will always drive a BMW & get my car serviced at bmw of Eugene. Their customer service is outstanding. It is the reason I will always drive a BMW & get my car serviced at bmw of Eugene. Their customer service is outstanding. More

Dax was a great salesperson. Not at all a high pressure transaction. They worked to find a deal that would work for me for the vehicle I wanted. Great experience! Not at all a high pressure transaction. They worked to find a deal that would work for me for the vehicle I wanted. Great experience! More

They were very helpful. We drove 500 miles to buy a car because they are honest and strait forward. They were helpful and very caring. It was the best experience I’ve had We drove 500 miles to buy a car because they are honest and strait forward. They were helpful and very caring. It was the best experience I’ve had at a car dealership More

Ashley at the desk was easy to talk to, she made me feel like I could trust her. Sadly, I just don’t get the same service that I’m use to from Kuni BMW. I never had to ask for anything. My car was so iff like I could trust her. Sadly, I just don’t get the same service that I’m use to from Kuni BMW. I never had to ask for anything. My car was so iffy clean from front to back top to bottom AND INSIDE. This was done when I bought the car of course. Since then I’ve had to ask. I can give some examples, but it won’t help as I’ve explained myself clearly, stating that I wasn’t happy with the service. I was to have a few scratches fixed, I still have four, there were dirty hand prints on my hood and soap residue at all my door handles and bird xxxx on the door, seriously, come on. That’s not good customer service especially for what we pay. I drive 3 hours both ways just for my oil change, think they’d want to make it as nice as they could. I worked customer service for years and I KNOW what good customer service looks like. They need to step it up, I will not purchase my next vehicle through them unless I see a real change, which I’m definitely not holding my breath…… More

We went there for recall appointment, waited and said it will be done in about 4hrs. After that, got a text that it was done and ready to pick up. Went back there and said they’re still working on it ‘ coz will be done in about 4hrs. After that, got a text that it was done and ready to pick up. Went back there and said they’re still working on it ‘ coz there was leak. I accepted to get it repair and have to wait for another hours and got a text again that they won’t be able to fix it because it’s missing parts. We waited from 8am to 5pm for nothing. Wasted day. Had rescheduled. Very Poor service. More

Sam really went out of his way in the purchase of our new car. Great staff over all. car. Great staff over all. More

Best buying experience ever! Lee Torres is very knowledgeable and professional. BMW of Eugene has a huge selection of cars at amazing prices. I highly recommend anyone looking fo Lee Torres is very knowledgeable and professional. BMW of Eugene has a huge selection of cars at amazing prices. I highly recommend anyone looking for a new or used vehicle to stop by and see them first. No pressure sales! They are the best in town. More

Always efficient and courteous. I never mind taking the M8 in for regular service. This time I hung out, while usually I get a loaner. I never mind taking the M8 in for regular service. This time I hung out, while usually I get a loaner. More

Went in for an oil change and rear diff fluid change. Friendly and fast service. Would recommend for sure. Friendly and fast service. Would recommend for sure. More

Great people to deal with, very professional and wasn’t all about business and serious, for me that’s a huge plus. Also the vehicle was as advertised on cargurus. all about business and serious, for me that’s a huge plus. Also the vehicle was as advertised on cargurus. More