BMW of Eugene

Maintenance service on Z4. The service department personal were very friendly and helpful. The sales people we talked to while waiting were all friendly and ready to help or ans The service department personal were very friendly and helpful. The sales people we talked to while waiting were all friendly and ready to help or answer any questions we had. Overall a great experience. We will definitely come back for future service as needed. More

World Class Service Our financials are in a word, complicated. As a business owner sometimes things are challenging when it comes to fleet sales and business leases. Our financials are in a word, complicated. As a business owner sometimes things are challenging when it comes to fleet sales and business leases. This team stuck with me for the whole ride, and got me squared away. A+ More

Fair trade, great customer service After an online chat with the sales department we were trading our old car the same day. They treated us well, respected our time, made our kids comfo After an online chat with the sales department we were trading our old car the same day. They treated us well, respected our time, made our kids comfortable while waiting and gave a fair value for our trade. Even the extended warranty was a great deal on a used car. We will definitely go back in then future. More

Ashley is the best Great service! Love that they give me a loaner car and clean it when they are done ! Very easy to make an appointment Service is done when they say Great service! Love that they give me a loaner car and clean it when they are done ! Very easy to make an appointment Service is done when they say. More

Big recall hastle. I took my car in for an airbag recall, but when I got it back, the horn didn't work. I called to get it fixed, but when I came in they didn't have a l I took my car in for an airbag recall, but when I got it back, the horn didn't work. I called to get it fixed, but when I came in they didn't have a loaner available and said I was supposed to ask for one. I didn't ask for one before, and my husband said they always asked him if he needed one when he would make appointments. I was there because they messed something up and they didn't seem to care whatsoever. They said I could get me dropped off somewhere or come in several days later. I was already feeling unsafe without a horn, but they didn't care. I'm just sitting here for who knows how long while they 'diagnose' what's wrong with it. Terrible, uncaring service. More

Oil change We had a service at 21,700 miles. Were told we need new tires soon. Not good news at only 21,700 miles. A warning light came on as we reached home. S We had a service at 21,700 miles. Were told we need new tires soon. Not good news at only 21,700 miles. A warning light came on as we reached home. Said all our tires were low on air and to pull over. Had to take it tight back to dealer. Not a great car wash on the outside. Rubber mats ahold have been washed as well. More

Routine service. We were looking for a service center closer to home. Visited Eugene BMW, and were very pleased with their service. Thank you Ashley, Thanks to Samu We were looking for a service center closer to home. Visited Eugene BMW, and were very pleased with their service. Thank you Ashley, Thanks to Samuel to keeping us company during our wait, and Adam for welcoming us to the dealership. We will be back! More

Circus Our experience was absolutely horrible reasoning for the term” circus” It began by meeting our salesman Christian who seemed to be out of sorts whe Our experience was absolutely horrible reasoning for the term” circus” It began by meeting our salesman Christian who seemed to be out of sorts when we got there , before we even started explaining what vehicle we wanted to look at which was one we found on the Internet. He seemed to be confused about what we wanted and tried to look it up on the Internet before he even took us to show it to us and tried to show us other vehicles before he even realize that the car that we had originally came to see was being sold. We wound up test driving another vehicle that we eventually bought but nevertheless it did not make up for the frustration that we had to endure during the process This was a long six hour ordeal that could’ve been done in an hour or less and included a lot of frustration,some high tension and escalated voices. Very unprofessional and will NEVER even concider going back or refer to anyone. More

Under new management Spent a number of days researching, visiting, and talking with sale speople. 3/4 were well informed and helpful. Eventually bought a car off the new i Spent a number of days researching, visiting, and talking with sale speople. 3/4 were well informed and helpful. Eventually bought a car off the new inventory. Sam and Rich were well informed, consistently helpful. On balance the deal worked out ok . At closing the usual “extras”..paint protectant, extended warranty were offfered with “zeal” More

Great Service I needed a set of rear tires installed but couldn’t wait. When the car was finished, I was notified. When I arrived the car was ready to go & very cle I needed a set of rear tires installed but couldn’t wait. When the car was finished, I was notified. When I arrived the car was ready to go & very clean. Thank you BMW of Eugene. More