BMW of Eugene

Circus Our experience was absolutely horrible reasoning for the term” circus” It began by meeting our salesman Christian who seemed to be out of sorts whe Our experience was absolutely horrible reasoning for the term” circus” It began by meeting our salesman Christian who seemed to be out of sorts when we got there , before we even started explaining what vehicle we wanted to look at which was one we found on the Internet. He seemed to be confused about what we wanted and tried to look it up on the Internet before he even took us to show it to us and tried to show us other vehicles before he even realize that the car that we had originally came to see was being sold. We wound up test driving another vehicle that we eventually bought but nevertheless it did not make up for the frustration that we had to endure during the process This was a long six hour ordeal that could’ve been done in an hour or less and included a lot of frustration,some high tension and escalated voices. Very unprofessional and will NEVER even concider going back or refer to anyone. More

Under new management Spent a number of days researching, visiting, and talking with sale speople. 3/4 were well informed and helpful. Eventually bought a car off the new i Spent a number of days researching, visiting, and talking with sale speople. 3/4 were well informed and helpful. Eventually bought a car off the new inventory. Sam and Rich were well informed, consistently helpful. On balance the deal worked out ok . At closing the usual “extras”..paint protectant, extended warranty were offfered with “zeal” More

Great Service I needed a set of rear tires installed but couldn’t wait. When the car was finished, I was notified. When I arrived the car was ready to go & very cle I needed a set of rear tires installed but couldn’t wait. When the car was finished, I was notified. When I arrived the car was ready to go & very clean. Thank you BMW of Eugene. More

Service Ashley Wood does a great job for BMW of Eugene. She has been there 14 years and always made the service top notch. Take good care of her. Ashley Wood does a great job for BMW of Eugene. She has been there 14 years and always made the service top notch. Take good care of her. More

Scheduled service I appreciate the professionalism and how courteous Ashley Wood is in the service department. That’s one of the reasons why I return to BMW of Eugene I appreciate the professionalism and how courteous Ashley Wood is in the service department. That’s one of the reasons why I return to BMW of Eugene. More

Easy buying experience Great buying experience. Friendly sales associate and manager. No hard sales tactics. Gave me time to make my decision. Will be back to purchase my ne Great buying experience. Friendly sales associate and manager. No hard sales tactics. Gave me time to make my decision. Will be back to purchase my next car. More

Some pros some cons We bought a used vehicle from BMW of Eugene. We liked our salesperson, he was kind and tried to understand our specific needs. A few things didn’t g We bought a used vehicle from BMW of Eugene. We liked our salesperson, he was kind and tried to understand our specific needs. A few things didn’t go as planned but he personally saw to it that they were set right. We would recommend Christian to others. We were disappointed with the finance manager who was very disorganized - going through the papers over and over and running many extra pages that went straight into the recycle. He asked a lot of questions but didn’t really listen to our answers and kept pushing the maintenance program, even after we said we definitely didn't want it. Finally, the finance manager realized that hadn’t printed the final contract and had to come to our house in the evening so we could sign it. This paperwork process really needs to be streamlined - it was much smoother at another local dealership we have worked with. More

Excellent service from Ashley. Our car went in for service and I was offered a loaner car, I was not expecting that. Very friendly and polite. Thank you, Jason from Ashley. Our car went in for service and I was offered a loaner car, I was not expecting that. Very friendly and polite. Thank you, Jason More

Service for my BMW The customer service is outstanding at BMW of Eugene. Everyone is very welcoming and friendly. They gave me a loaner vehicle while my car was being fi The customer service is outstanding at BMW of Eugene. Everyone is very welcoming and friendly. They gave me a loaner vehicle while my car was being fixed on a recall. I'll definitely buy from this dealership in the future. More

Smooth I was in for a scheduled X5 service. The entire process was very efficient , well informed and timely. I've been in this dealership many times and d I was in for a scheduled X5 service. The entire process was very efficient , well informed and timely. I've been in this dealership many times and do not have anything to complain about. Thanks! More